# Complete platform feature catalogue — AI City Technologies Source: https://aicity.am/features/en Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## Rates and monthly billing https://aicity.am/features/en/finance From setting a rate to closing the month, manage the full billing cycle in one workspace. ### Flexible rates https://aicity.am/features/en/finance#finance-1 Set each service’s charge as a fixed fee, a rate per unit of floor area or a consumption-based amount. When a rate changes, its effective date determines which rate applies to each part of the month. #### Fixed fees, floor-area rates or consumption charges https://aicity.am/features/en/finance#finance-1-detail-1 Choose the appropriate basis: a fixed amount, a rate per square metre or a charge for actual consumption. #### Separate rates for different services and properties https://aicity.am/features/en/finance#finance-1-detail-2 Assign separate rates to services and properties so each unit’s charges reflect its own conditions. #### Effective dates and rate history https://aicity.am/features/en/finance#finance-1-detail-3 Set the new rate’s effective date and later check which price applied during a particular period. #### Day-based calculation when a rate changes during the month https://aicity.am/features/en/finance#finance-1-detail-4 When a rate changes mid-month, the charge is split between the days covered by the old and new prices. ### Preview before posting https://aicity.am/features/en/finance#finance-2 Accountants review proposed charges by payer and service before confirming them. The preview highlights missing readings and unusual values; previously missed months can be calculated separately, with a history of confirmed billing runs. #### Review each payer’s charges before approval https://aicity.am/features/en/finance#finance-2-detail-1 Open the billing preview and check each payer’s amounts before confirming the month’s charges. #### Missing readings and unusual values highlighted https://aicity.am/features/en/finance#finance-2-detail-2 Preview flags help locate a missing reading or unusual value for review before a charge is posted. #### Calculate previously missed months https://aicity.am/features/en/finance#finance-2-detail-3 Select a previously unbilled month and prepare its charges to fill the gap in the records. #### Keep a history of confirmed billing runs https://aicity.am/features/en/finance#finance-2-detail-4 Revisit confirmed billing runs to check how the amounts for a particular month were calculated. ### Owner and renter payment responsibilities https://aicity.am/features/en/finance#finance-3 When a property is sold or rented out, records distinguish who is responsible for each service and period. Charges for the developer’s unsold units and amounts belonging to different service providers can also be tracked separately. #### Distinguish owner and renter obligations https://aicity.am/features/en/finance#finance-3-detail-1 Separate owner and renter charges so responsibility for each service is clear. #### Split records by ownership-change dates https://aicity.am/features/en/finance#finance-3-detail-2 Record the ownership-change date to distinguish the accounting periods of the previous and new owners. #### Track the developer’s charges for unsold properties https://aicity.am/features/en/finance#finance-3-detail-3 Track charges for unsold units under the developer’s records, separately from charges for sold properties. #### Keep association and other service-provider amounts separate https://aicity.am/features/en/finance#finance-3-detail-4 See which recorded amounts belong to the association and which belong to another service provider. ### Corrections and month-end control https://aicity.am/features/en/finance#finance-4 Correct an incorrect reading or charge while retaining the reason, author and change history. Once a reviewed month is closed, changes to that period follow a reopening request approved by the responsible person. #### Correct a charge or reading while preserving its history https://aicity.am/features/en/finance#finance-4-detail-1 Correct an identified error while retaining a record of the original entry and the subsequent change. #### Close approved accounting periods https://aicity.am/features/en/finance#finance-4-detail-2 Close the month after review to mark that period’s accounting as completed and controlled. #### Request and approve reopening https://aicity.am/features/en/finance#finance-4-detail-3 When a closed month needs correction, submit a reopening request for the responsible person to review and approve. #### Record who made a change and why https://aicity.am/features/en/finance#finance-4-detail-4 Use the history to establish who made a correction and why, beyond simply seeing the final amount. ### Balance breakdown and statements https://aicity.am/features/en/finance#finance-5 Trace a property’s balance to the charges, payments, overpayments and corrections behind it. Download a statement or report for a chosen property, service and period to explain the figures to a resident or review the accounts. #### The charges and payments behind each balance https://aicity.am/features/en/finance#finance-5-detail-1 Expand a balance into its individual entries to understand how debt or an overpayment arose. #### Statements by property, service and period https://aicity.am/features/en/finance#finance-5-detail-2 Select the property, service and dates to view financial movements within that specific scope. #### Debt, overpayments and corrections in one history https://aicity.am/features/en/finance#finance-5-detail-3 Compare debt, remaining overpayments and corrections in one history to explain the overall balance. #### Downloadable reports https://aicity.am/features/en/finance#finance-5-detail-4 Download an available report to share with a resident or accountant or attach to supporting work records. ### A prepared start to accounting https://aicity.am/features/en/finance#finance-launch Start a new building’s accounting from a defined date after checking owners and payment recipients. Missing setup is visible before finances are activated. #### Accounting start date https://aicity.am/features/en/finance#finance-launch-detail-1 Set the date from which the platform should record building obligations, giving the transition a clear starting point. #### Property and owner readiness https://aicity.am/features/en/finance#finance-launch-detail-2 Identify properties whose owner or required accounting details still need clarification before launch. #### Payment-recipient checks https://aicity.am/features/en/finance#finance-launch-detail-3 Check that service amounts belong to the correct recipient and resolve missing bank setup in advance. #### Confirmed activation https://aicity.am/features/en/finance#finance-launch-detail-4 An authorised person explicitly confirms the start of financial accounting after reviewing the checks. ### Scheduled monthly billing https://aicity.am/features/en/finance#finance-schedule Schedule recurring billing and monitor it by building and month. See what has been calculated and which items still need attention. #### Automatic billing schedule https://aicity.am/features/en/finance#finance-schedule-detail-1 An authorised manager configures recurring billing for buildings where it is enabled. #### Billing across several buildings https://aicity.am/features/en/finance#finance-schedule-detail-2 With the appropriate permission, run billing for several buildings while retaining each building’s separate results. #### Late charges and grace periods https://aicity.am/features/en/finance#finance-schedule-detail-3 For overdue debt, billing can apply the building’s configured late-charge rate and grace period. #### Monthly completeness and next steps https://aicity.am/features/en/finance#finance-schedule-detail-4 Review missing readings, skipped or reversed charges, then open the relevant screen to complete the work. ### Financial changes after review https://aicity.am/features/en/finance#finance-approvals Submit a billing correction for responsible-person approval. The proposed change, decision and connection to previous records remain visible. #### A proposal awaiting approval https://aicity.am/features/en/finance#finance-approvals-detail-1 For supported financial operations, prepare a proposal so the approver can inspect the change before it is applied. #### Approve, reject or withdraw https://aicity.am/features/en/finance#finance-approvals-detail-2 The authorised reviewer approves or rejects the proposal; its author can withdraw it at a permitted stage. #### Preview a billing reversal https://aicity.am/features/en/finance#finance-approvals-detail-3 Before reversing a billing run, review the entries and amounts that would change. #### Restore a reversed entry https://aicity.am/features/en/finance#finance-approvals-detail-4 Where permitted, restore a reversed accounting entry while preserving the history of both actions. ## Payments, confirmation and history https://aicity.am/features/en/payments Residents know what they are paying for. Accountants can follow each payment. ### Pay from the app https://aicity.am/features/en/payments#payments-1 Residents see the service and amount due in the app, then continue to the bank’s payment page to pay by card. Afterwards, they can check the result, open the electronic receipt and manage their saved cards. #### Amount due by service and recipient https://aicity.am/features/en/payments#payments-1-detail-1 Before paying, check the amount for each service and who will receive it. #### Card payments through the bank’s payment page https://aicity.am/features/en/payments#payments-1-detail-2 Continue from the app to the bank’s payment page and follow its steps to complete a card payment. #### Manage saved cards https://aicity.am/features/en/payments#payments-1-detail-3 View and manage saved cards to keep the options you want for future payments. #### Payment status and a digital receipt https://aicity.am/features/en/payments#payments-1-detail-4 Check the transaction result after payment and open the receipt as evidence of the payment. ### Confirm a bank transfer https://aicity.am/features/en/payments#payments-2 After paying by bank transfer, a resident can attach the receipt for confirmation. Arega helps read the amount, date and recipient and flag potential inconsistencies; an accountant reviews the document and approves or rejects the payment record. #### Residents attach a transfer receipt https://aicity.am/features/en/payments#payments-2-detail-1 Attach the bank receipt in the app so an accountant can check and record your transfer. #### Arega helps read its amount, date and recipient https://aicity.am/features/en/payments#payments-2-detail-2 Pre-read receipt details help staff review a transfer without retyping all of the information. #### Duplicate or inconsistent receipts are flagged https://aicity.am/features/en/payments#payments-2-detail-3 A possible duplicate or inconsistency flag prompts staff to examine the receipt before approval. #### A responsible person approves or rejects the payment https://aicity.am/features/en/payments#payments-2-detail-4 Submitting a receipt does not itself confirm the payment; staff review it and decide whether to record it. #### Recipient bank details https://aicity.am/features/en/payments#payments-2-detail-5 Check the relevant recipient’s bank details before making the transfer so the money reaches the correct account. #### Receipt-submission history and withdrawal https://aicity.am/features/en/payments#payments-2-detail-6 Track your submitted receipts and withdraw an incorrect or unnecessary submission at a permitted stage. #### Amounts awaiting bank confirmation https://aicity.am/features/en/payments#payments-2-detail-7 A submitted receipt amount can appear as awaiting bank confirmation until the payment is finally recorded. ### Reconcile bank statements https://aicity.am/features/en/payments#payments-3 After importing a bank statement, accountants review which property and payer each transfer has been matched to. Unrecognized and duplicate rows are checked separately, and the matching result is confirmed before payments are recorded. #### Import and preview a bank statement https://aicity.am/features/en/payments#payments-3-detail-1 Upload the bank statement and preview the incoming rows before proceeding with reconciliation. #### Match payments to apartments and payers https://aicity.am/features/en/payments#payments-3-detail-2 Check the matched property and payer for each transfer so the amount reaches the appropriate account. #### Review unmatched entries separately https://aicity.am/features/en/payments#payments-3-detail-3 Review payments with an unrecognized payer or property separately and determine the correct match. #### Detect repeated imports https://aicity.am/features/en/payments#payments-3-detail-4 Duplicate flags help identify previously imported entries and avoid recording the same transfer twice. #### Confirm reconciliation results https://aicity.am/features/en/payments#payments-3-detail-5 Confirm the reconciliation after reviewing the matches to finalize the payment records. ### A complete payment history https://aicity.am/features/en/payments#payments-4 Payment history distinguishes successful, pending and unconfirmed transactions and can be filtered by date or status. The same history provides access to receipts and recorded overpayments and refunds. #### Distinguish completed, pending and unconfirmed payments https://aicity.am/features/en/payments#payments-4-detail-1 Use the status to see whether a payment succeeded, is still pending or has not been confirmed. #### Search and filter by date and status https://aicity.am/features/en/payments#payments-4-detail-2 Filter by dates or transaction status to locate a particular payment in a long history. #### View and download receipts https://aicity.am/features/en/payments#payments-4-detail-3 Open and download a previous payment’s receipt whenever supporting evidence is needed. #### Track overpayments and refunds https://aicity.am/features/en/payments#payments-4-detail-4 View recorded overpayments and refunds to understand how they affect the balance. ### Automatic payments, by choice https://aicity.am/features/en/payments#payments-5 Where automatic payments are enabled, residents can opt in, choose a payment card and set an amount limit. They retain control of the arrangement and can withdraw consent when they no longer want automatic payments. #### Available in buildings where the service is enabled https://aicity.am/features/en/payments#payments-5-detail-1 Automatic-payment settings are available when the service has been activated for your building. #### Requires the resident’s separate consent https://aicity.am/features/en/payments#payments-5-detail-2 Residents must separately accept the relevant conditions and consent before automatic payments are enabled. #### A spending limit and selected payment card https://aicity.am/features/en/payments#payments-5-detail-3 Choose the payment card and permitted amount limit to control the automatic-payment arrangement. #### Consent can be withdrawn https://aicity.am/features/en/payments#payments-5-detail-4 Withdraw consent in the relevant setting when you no longer want automatic payments. ### Apply payments to the right obligations https://aicity.am/features/en/payments#payments-allocation Received money should be applied to the correct resident and obligation. The accountant can review allocated and unallocated amounts and resolve outstanding mismatches. #### Choose the property to pay for https://aicity.am/features/en/payments#payments-allocation-detail-1 Residents can distinguish amounts due for an apartment, parking space or other property and select the relevant item. #### Several obligations in a payment basket https://aicity.am/features/en/payments#payments-allocation-detail-2 Gather selected payments in a basket while retaining any separate payment steps needed for different recipients. #### Automatic or manual allocation https://aicity.am/features/en/payments#payments-allocation-detail-3 With accounting permissions, apply a recorded payment to debts using the suggested allocation or a manual adjustment. #### A queue of unallocated amounts https://aicity.am/features/en/payments#payments-allocation-detail-4 Find payments whose amounts have not yet been fully applied to obligations in a dedicated queue. ### Pending payments and refunds https://aicity.am/features/en/payments#payments-bank-review A bank operation may need verification or further processing. Authorised finance staff can find these cases, check the bank’s response and follow the final outcome. #### Pending payment attempts https://aicity.am/features/en/payments#payments-bank-review-detail-1 Review pending or unfinished payment attempts and identify those needing additional checks. #### Recheck the status with the bank https://aicity.am/features/en/payments#payments-bank-review-detail-2 Authorised staff can recheck the bank result when the displayed status is not yet final. #### Refund and cancellation workflows https://aicity.am/features/en/payments#payments-bank-review-detail-3 With the required permission, initiate an eligible refund or bank cancellation and track its processing. #### Refund history https://aicity.am/features/en/payments#payments-bank-review-detail-4 Recorded attempts and results show whether a refund has been requested, is pending or has completed. ### Control your saved cards https://aicity.am/features/en/payments#payments-card-controls Link a bank card for future payments and choose your preferred one. Saving a card and consenting to recurring charges are separate choices. #### Add a card https://aicity.am/features/en/payments#payments-card-controls-detail-1 Add a card through the bank’s supported process so it is available for your next payment. #### Choose a default card https://aicity.am/features/en/payments#payments-card-controls-detail-2 Choose a default card for the relevant recipient to make starting your next payment easier. #### Pay with a saved card https://aicity.am/features/en/payments#payments-card-controls-detail-3 Initiate a new payment yourself using one of the available saved cards. #### Unlink a card https://aicity.am/features/en/payments#payments-card-controls-detail-4 Remove a card you no longer use from your saved payment methods, subject to bank processing. ### Simpler recurring statement reconciliation https://aicity.am/features/en/payments#payments-import-rules Recognise recurring bank-statement descriptions using saved rules. Each import still has its own review, confirmation and history. #### Save matching rules https://aicity.am/features/en/payments#payments-import-rules-detail-1 Save a rule based on the description or counterparty to make similar rows easier to recognise on the next import. #### Bank references linked to an apartment https://aicity.am/features/en/payments#payments-import-rules-detail-2 Retain a recognised link to an apartment to reduce repeated matching work for future transfers. #### Confirmed import history https://aicity.am/features/en/payments#payments-import-rules-detail-3 Open a previous import batch to inspect its rows, matches and recorded outcome. #### Controlled reversal of an incorrect import https://aicity.am/features/en/payments#payments-import-rules-detail-4 Where permitted, reverse an incorrect import result while retaining the action history. ## Water, energy and meter records https://aicity.am/features/en/utilities Hot and cold water, energy and other measured services, each tracked separately. ### Hot and cold water https://aicity.am/features/en/utilities#utilities-1 Hot and cold water are tracked separately, each with its own rate. Consumption is calculated from the difference between previous and current readings, and the property’s history shows both the volume used and the resulting charge. #### Separate hot-water and cold-water services and rates https://aicity.am/features/en/utilities#utilities-1-detail-1 Set separate hot- and cold-water rates so their consumption and charges remain distinct. #### Usage calculated from consecutive readings https://aicity.am/features/en/utilities#utilities-1-detail-2 The difference between readings shows the water used during the period and provides the basis for billing. #### Track cubic metres or litres, depending on the service https://aicity.am/features/en/utilities#utilities-1-detail-3 The service’s chosen unit is used throughout readings and calculations to keep volume figures consistent. #### Apartment usage and charge history https://aicity.am/features/en/utilities#utilities-1-detail-4 Compare a property’s consumption and charges across months to understand changes in water use. ### Practical meter management https://aicity.am/features/en/utilities#utilities-2 Staff can enter monthly meter readings in a table or import them from Excel after reviewing the data. Initial readings, meter replacements and resets are recorded so those changes are reflected correctly in consumption calculations. #### A monthly readings grid https://aicity.am/features/en/utilities#utilities-2-detail-1 Enter the month’s readings in one table and check the data for the relevant properties. #### Record starting readings https://aicity.am/features/en/utilities#utilities-2-detail-2 Record the starting reading so subsequent consumption is calculated from the correct baseline. #### Account for meter replacements and resets https://aicity.am/features/en/utilities#utilities-2-detail-3 Record a meter change so the new reading is not mistaken for a sudden drop in consumption. #### Import readings from Excel with a review step https://aicity.am/features/en/utilities#utilities-2-detail-4 Import a prepared readings spreadsheet and review its rows to reduce repeated manual data entry. ### Reading checks and recalculation https://aicity.am/features/en/utilities#utilities-3 Before billing, staff can identify meters with missing readings and consumption that changed sharply from the previous period. Zero consumption is distinguished from an unentered reading, and corrected data can be used to recalculate the affected period. #### A list of missing readings https://aicity.am/features/en/utilities#utilities-3-detail-1 Identify properties whose readings are still missing and complete them before continuing billing. #### Unusual increases or drops compared with previous usage https://aicity.am/features/en/utilities#utilities-3-detail-2 A sharp-change flag helps distinguish a real change in use from a possible entry error. #### Zero usage is distinguished from a missing reading https://aicity.am/features/en/utilities#utilities-3-detail-3 An entered zero is treated as a reading, while an absent reading remains an item to complete. #### Correct errors and recalculate the affected period https://aicity.am/features/en/utilities#utilities-3-detail-4 Apply a corrected reading to the appropriate month so the affected billing period is recalculated. #### Bill a reading entered later https://aicity.am/features/en/utilities#utilities-3-detail-5 If a reading was missing at billing time, calculate the omitted consumption for the relevant period once it is entered. #### Correct a meter assigned to the wrong apartment https://aicity.am/features/en/utilities#utilities-3-detail-6 Review a meter-reassignment correction and confirm it after checking its accounting impact. #### Review subsequent consumption https://aicity.am/features/en/utilities#utilities-3-detail-7 When correcting a past reading, the system accounts for dependent later differences and period restrictions. ### Energy, heating and cooling https://aicity.am/features/en/utilities#utilities-4 Manage electricity, gas, heating and cooling charges in the same workspace. Each service has its own unit and rate, with heating and cooling calculated by consumption or floor area as appropriate. #### Electricity and gas https://aicity.am/features/en/utilities#utilities-4-detail-1 Track electricity and gas as separate services with their own rates and consumption data. #### Heating by consumption or floor area https://aicity.am/features/en/utilities#utilities-4-detail-2 Choose heating charges based on consumption or serviced floor area according to the building’s arrangement. #### Cooling by consumption or floor area https://aicity.am/features/en/utilities#utilities-4-detail-3 Calculate cooling charges by the configured consumption or area basis, separately from other services. #### Each service has its own unit and rate https://aicity.am/features/en/utilities#utilities-4-detail-4 Give each service the appropriate unit and price so different types of consumption are calculated correctly. ### Meter imports with row-by-row checks https://aicity.am/features/en/utilities#utilities-import-review When importing monthly readings, see which rows are ready to apply and which require review. Corrections to existing readings follow a separate process. #### Distinguish new and existing readings https://aicity.am/features/en/utilities#utilities-import-review-detail-1 In the preview, distinguish new, previously recorded, already billed and invalid rows. #### Protect recorded readings https://aicity.am/features/en/utilities#utilities-import-review-detail-2 An import does not overwrite a previous reading; detected errors are corrected through the designated review process. #### A note attached to a reading https://aicity.am/features/en/utilities#utilities-import-review-detail-3 Add a work note, for example about a replacement meter or unusual usage, so the circumstances remain understandable later. #### Identify records in closed periods https://aicity.am/features/en/utilities#utilities-import-review-detail-4 During import, identify closed-period rows that cannot be changed through a normal upload. ## Income, expenses and budget management https://aicity.am/features/en/budget Plan, record and compare without piecing the picture together from separate spreadsheets. ### Plan the budget https://aicity.am/features/en/budget#budget-1 Plan the building’s income and expenses by category, then compare the plan with actual amounts. Monthly and annual views and charts show collections, spending and where actual figures differ from the budget. #### Income and expense plans by category https://aicity.am/features/en/budget#budget-1-detail-1 Allocate expected income and spending by category to prepare the building’s financial plan. #### Compare planned and actual amounts https://aicity.am/features/en/budget#budget-1-detail-2 Compare planned and actual amounts in the same view to identify differences from the budget. #### Monthly and annual views https://aicity.am/features/en/budget#budget-1-detail-3 Change the reporting period to understand both the current month and the overall year. #### Collection and budget trend charts https://aicity.am/features/en/budget#budget-1-detail-4 Use charts to follow collection and budget trends alongside individual figures. ### Document every expense https://aicity.am/features/en/budget#budget-2 Record each expense’s purpose, date, amount and recipient, with its receipt or supporting document attached. Cash and bank movements appear in the records, while the edit and approval history explains how the expense was entered. #### Expense category, date, amount and recipient https://aicity.am/features/en/budget#budget-2-detail-1 Record the essential expense details so its purpose, date and recipient remain clear later. #### Attach receipts and supporting documents https://aicity.am/features/en/budget#budget-2-detail-2 Keep supporting documents with the expense entry so they are easy to find during later review. #### Record cash and bank movements https://aicity.am/features/en/budget#budget-2-detail-3 Record both cash and bank movements to maintain a complete view of spending. #### Keep edit and approval history https://aicity.am/features/en/budget#budget-2-detail-4 Review how an expense was edited and when it was approved if questions arise later. ### Payroll and recurring costs https://aicity.am/features/en/budget#budget-3 Teams can maintain payroll records and plan recurring expenses, grouped by purpose. Export data for a chosen period to review regular costs and prepare reports. #### Track staff payroll https://aicity.am/features/en/budget#budget-3-detail-1 Maintain staff payroll records together to track the building’s related expenses. #### Plan recurring expenses https://aicity.am/features/en/budget#budget-3-detail-2 Plan recurring costs in advance so they are included in the relevant period’s budget. #### Group costs by purpose https://aicity.am/features/en/budget#budget-3-detail-3 Group related expenses under the same category to see how much is spent on each area. #### Export reports for a selected period https://aicity.am/features/en/budget#budget-3-detail-4 Download a report for the selected period to discuss, compare or retain with accounting records. ### AI support for accounting https://aicity.am/features/en/budget#budget-4 From a receipt photo, Arega helps prepare expense details and suggests a category. It can also help match a bank entry to a budget item; an accountant checks and records the final information. #### Extract draft details from a photographed receipt https://aicity.am/features/en/budget#budget-4-detail-1 Start preparing an expense from the receipt photo, then compare the extracted details with the original. #### Suggest an expense category https://aicity.am/features/en/budget#budget-4-detail-2 Use the suggested expense category as a starting point and select the appropriate classification. #### Help match a bank entry to the budget https://aicity.am/features/en/budget#budget-4-detail-3 A matching suggestion helps identify which budget category a bank transaction may belong to. #### Record only after a responsible person reviews it https://aicity.am/features/en/budget#budget-4-detail-4 The responsible person reviews the prepared information before it is entered into the records. ### Organised expense categories https://aicity.am/features/en/budget#budget-categories Build a clear expense structure for your organisation with groups and subcategories. Manage repeated names and unused categories while retaining earlier records. #### Groups and subcategories https://aicity.am/features/en/budget#budget-categories-detail-1 For example, separate cleaning, repairs and materials within the building-maintenance expense group. #### Display order https://aicity.am/features/en/budget#budget-categories-detail-2 Arrange categories to suit the team’s workflow so frequently used ones are easy to find. #### Alternative names https://aicity.am/features/en/budget#budget-categories-detail-3 Save common alternative category names to recognise expenses described in different ways. #### Merge categories https://aicity.am/features/en/budget#budget-categories-detail-4 Review the affected entries before merging duplicate categories. #### Archive and restore https://aicity.am/features/en/budget#budget-categories-detail-5 Remove an unused category from active selection and restore it when needed, retaining past expenses. ### Staff payroll records https://aicity.am/features/en/budget#budget-payroll Keep staff records and monthly payroll entries in one system. Review planned, paid and cancelled amounts without gathering separate spreadsheets. #### Staff register https://aicity.am/features/en/budget#budget-payroll-detail-1 Add staff members, update their work details and manage the list used for payroll records. #### Monthly payroll entries https://aicity.am/features/en/budget#budget-payroll-detail-2 Record each staff member’s amount for the month and its current payment status. #### Generate recurring entries together https://aicity.am/features/en/budget#budget-payroll-detail-3 Generate recurring payroll entries together to reduce repeated monthly data entry. #### Record payment status https://aicity.am/features/en/budget#budget-payroll-detail-4 Mark a payroll entry as paid or cancelled to keep the overview current. This record does not itself execute a bank transfer. #### Payroll summary https://aicity.am/features/en/budget#budget-payroll-detail-5 Open the overall list or an individual payroll entry to review amounts and statuses. ### Reconcile bank movements with the budget https://aicity.am/features/en/budget#budget-bank-reconciliation Compare bank transactions with recorded budget income and expenses. Review discrepancies and incorrect links under responsible-person control. #### Discrepancy list https://aicity.am/features/en/budget#budget-bank-reconciliation-detail-1 Find transactions whose bank and budget records have not yet been reconciled. #### Link matching entries https://aicity.am/features/en/budget#budget-bank-reconciliation-detail-2 After review, link the bank and budget records for the same transaction. #### Remove an incorrect match https://aicity.am/features/en/budget#budget-bank-reconciliation-detail-3 If different transactions were matched incorrectly, remove the link and review the correct match. #### Reconciliation adjustments https://aicity.am/features/en/budget#budget-bank-reconciliation-detail-4 With the required permission, record an eligible adjustment so the reconciliation reflects verified information. ## Debt collection and legal case management https://aicity.am/features/en/debt From a reminder to a repayment plan or legal case, keep the next step visible. ### An overview of outstanding debt https://aicity.am/features/en/debt#debt-1 Review debt by property, payer and unpaid month, alongside payment and delay history. This helps identify cases needing attention and track whether balances are being reduced or continue to grow. #### Debt by apartment, payer and unpaid month https://aicity.am/features/en/debt#debt-1-detail-1 Find a property’s or payer’s debt and see which months remain unpaid. #### Review overdue periods and payment behaviour https://aicity.am/features/en/debt#debt-1-detail-2 Review payment and delay history to organize work on a debt with better context. #### Identify cases needing attention https://aicity.am/features/en/debt#debt-1-detail-3 Identify cases needing further work in the debt list so the team can focus its attention. #### Track debt changes and collection progress https://aicity.am/features/en/debt#debt-1-detail-4 Follow changes in the outstanding balance and incoming payments to assess collection progress. ### A collection work queue https://aicity.am/features/en/debt#debt-2 Assign an owner to each collection case, record the outcome of calls or conversations and set a date for the next action. The team can see previous agreements and current work, allowing the next person to continue from the latest step. #### Assign a responsible person and next action https://aicity.am/features/en/debt#debt-2-detail-1 Assign a case owner and specify the next action so responsibility remains clear. #### Keep calls, notes and agreements together https://aicity.am/features/en/debt#debt-2-detail-2 Record discussion outcomes and agreements after each contact so the next staff member has the history. #### Set follow-up or snooze dates https://aicity.am/features/en/debt#debt-2-detail-3 Set a date to revisit the case or resume work so a deferred matter is not forgotten. #### See team activity and outcomes https://aicity.am/features/en/debt#debt-2-detail-4 Review team actions and case progress to understand workload distribution and results. #### A work diary https://aicity.am/features/en/debt#debt-2-detail-5 Review completed contacts and upcoming actions in time order to plan the working day. #### Staff activity and outcome measures https://aicity.am/features/en/debt#debt-2-detail-6 The responsible manager can review team activity alongside collection outcomes. #### A printable account statement https://aicity.am/features/en/debt#debt-2-detail-7 Obtain a print-friendly account statement for a selected resident or property to support case review. ### Repayment plans https://aicity.am/features/en/debt#debt-3 Record an agreed repayment plan with its payment stages and due dates. Track which stages have been completed or missed and how actual payments compare with the agreement. #### Record repayment agreements https://aicity.am/features/en/debt#debt-3-detail-1 Keep the agreed repayment plan in the case as a shared basis for follow-up work. #### Track instalment dates and progress https://aicity.am/features/en/debt#debt-3-detail-2 See the due date and completion status of each planned payment to follow the schedule. #### See overdue instalments https://aicity.am/features/en/debt#debt-3-detail-3 Identify overdue, incomplete stages to organize the next follow-up with the resident. #### Review the plan alongside the resident’s payments https://aicity.am/features/en/debt#debt-3-detail-4 Compare the agreement with actual payments to see which portion has already been settled. ### Know which debt cases need attention first https://aicity.am/features/en/debt#debt-risk-actions Look beyond the debt amount to payment behaviour and the length of the delay. Use this picture to prioritise work in context. #### Risk groups and scores https://aicity.am/features/en/debt#debt-risk-actions-detail-1 Calculated criteria distinguish regular payers, cases needing attention and persistent payment problems. #### Reasons behind a score https://aicity.am/features/en/debt#debt-risk-actions-detail-2 See how delays, responses to reminders or a broken repayment arrangement relate to a case’s assessment. #### Preview a group action https://aicity.am/features/en/debt#debt-risk-actions-detail-3 Review the residents affected before sending reminders or taking another permitted group action. #### Refer a case to the lawyer https://aicity.am/features/en/debt#debt-risk-actions-detail-4 Refer a case needing legal work to the relevant queue with its earlier contacts and agreements preserved. ## Trace every amount to its source https://aicity.am/features/en/accountant The accountant’s workspace for building finances, payments, reconciliation and month-end control. ### The accountant’s daily dashboard https://aicity.am/features/en/accountant#accountant-overview The accountant sees the organisation’s building finances and priority work in one place. Move from an overall figure to an individual resident’s charges and payments. #### Compare this month with the last https://aicity.am/features/en/accountant#accountant-overview-detail-1 Compare billed, collected and outstanding amounts to understand how monthly performance is changing. #### Collection rate and overdue balances https://aicity.am/features/en/accountant#accountant-overview-detail-2 Review collection rates, the number of residents with debt and extended delays across authorised buildings. #### A resident’s financial record https://aicity.am/features/en/accountant#accountant-overview-detail-3 Open a resident’s balance, payment history and monthly charge timeline from the overall list. #### A queue of financial work https://aicity.am/features/en/accountant#accountant-overview-detail-4 Find proposals awaiting approval, payments under review and accounting issues in their relevant work queues. ### Trace the detail behind each amount https://aicity.am/features/en/accountant#accountant-search-control Search and filters take the accountant from an overall financial picture to a specific issue. Property, payer and period breakdowns help explain discrepancies. #### Find residents across the organisation https://aicity.am/features/en/accountant#accountant-search-control-detail-1 Search authorised resident records by name or contact details, narrowing to one building when needed. #### Debt-only filtering and sorting https://aicity.am/features/en/accountant#accountant-search-control-detail-2 Filter to residents with debt and sort by amount to find priority cases. #### Liability-assignment discrepancies https://aicity.am/features/en/accountant#accountant-search-control-detail-3 Review which property or person carries an obligation and record the outcome of a discrepancy review in the work list. #### Tools matched to permissions https://aicity.am/features/en/accountant#accountant-search-control-detail-4 The accountant’s access to billing, expenses, reconciliation and corrections follows their assigned permissions. ## From debt to a complete case record https://aicity.am/features/en/lawyer For the lawyer: the basis of debt, contact history, agreements, notices and case progress. ### A workspace for the lawyer https://aicity.am/features/en/lawyer#debt-4 A lawyer can review the debt history, supporting documents, sent notices and previous actions within one case. Case stages and comments help organize the work and prepare materials and summaries for a warning or further action. #### Complete debt history and supporting records https://aicity.am/features/en/lawyer#debt-4-detail-1 Keep the debt’s history and supporting documents together in the case for legal review. #### Sent notices and recorded read acknowledgements https://aicity.am/features/en/lawyer#debt-4-detail-2 Check sent notices and available read indicators to understand previous communication. #### Case stages, ownership and comments https://aicity.am/features/en/lawyer#debt-4-detail-3 Record the current stage, owner and latest comment so the team shares the same context. #### Prepare final warnings and case materials https://aicity.am/features/en/lawyer#debt-4-detail-4 Prepare warning and case materials from the available history for the lawyer to review. #### Download case summaries and reports https://aicity.am/features/en/lawyer#debt-4-detail-5 Download an available case summary or report for discussion and document preparation. ### The whole case in one record https://aicity.am/features/en/lawyer#lawyer-cases The lawyer can open a debt case, track its progress and keep working notes. Earlier notices and agreements provide context for the next step. #### Open a legal case https://aicity.am/features/en/lawyer#lawyer-cases-detail-1 Register an authorised resident’s debt issue as a separate case to keep ongoing work together. #### Track case stages https://aicity.am/features/en/lawyer#lawyer-cases-detail-2 Update the case status and responsible work details so the team can see the next step. #### Working-note history https://aicity.am/features/en/lawyer#lawyer-cases-detail-3 Add case notes and edit or remove them where your permissions allow. #### Case counts and priority work https://aicity.am/features/en/lawyer#lawyer-cases-detail-4 Review case totals and items needing action in the lawyer’s work centre. ### Work from reviewable evidence https://aicity.am/features/en/lawyer#lawyer-evidence Debt figures, resident contacts and community decisions are available within the lawyer’s authorised materials. Export a case summary for further professional work. #### Detailed debt breakdown https://aicity.am/features/en/lawyer#lawyer-evidence-detail-1 Inspect debt by period and charge entry so the financial basis of the case is clear. #### Promises, disputes and previous contacts https://aicity.am/features/en/lawyer#lawyer-evidence-detail-2 Review recorded responses, agreements and broken commitments in the collection history without repeating earlier work. #### Notice delivery and reading records https://aicity.am/features/en/lawyer#lawyer-evidence-detail-3 Review notice history and available delivery or reading records, distinguishing them from a sending attempt. #### Request a final warning https://aicity.am/features/en/lawyer#lawyer-evidence-detail-4 Initiate the supported final-warning process to move the case to its next responsible stage. #### Review voting materials https://aicity.am/features/en/lawyer#lawyer-evidence-detail-5 Within the permitted scope, review relevant decisions, attachments and exportable voting results as supporting case material. #### A case pack in PDF and spreadsheet form https://aicity.am/features/en/lawyer#lawyer-evidence-detail-6 Download the resident’s case summary as PDF or CSV for further legal work. ## Arega: resident questions and request preparation https://aicity.am/features/en/ai Help with your home, bills and everyday questions, right in the app. ### Explaining charges and debt https://aicity.am/features/en/ai#ai-1 Residents can ask Arega what makes up a debt or amount due and receive an explanation by unpaid month and service. The assistant also summarizes recent payments and available payment methods to help residents understand their finance page. #### A clear explanation of your balance and debt https://aicity.am/features/en/ai#ai-1-detail-1 Ask Arega about your balance for a plain-language explanation based on accessible financial records. #### A summary of unpaid months and services https://aicity.am/features/en/ai#ai-1-detail-2 Ask which unpaid services and months make up your outstanding balance. #### Check recent payments https://aicity.am/features/en/ai#ai-1-detail-3 Ask about recent payments to check available records directly within the conversation. #### Find available payment options https://aicity.am/features/en/ai#ai-1-detail-4 Arega explains payment options available in your account so you can choose a suitable method. ### Preparing a request from a photo https://aicity.am/features/en/ai#ai-2 A resident sends Arega a photo of a building problem and receives a proposed request title, description and urgency. They review and edit the draft as needed, then confirm submission of the request with the photo attached. #### Show Arega a photo of a building issue https://aicity.am/features/en/ai#ai-2-detail-1 Photograph the problem and attach the image to the conversation so Arega can help prepare a request. #### Get a suggested title, description and urgency https://aicity.am/features/en/ai#ai-2-detail-2 Receive proposed wording from the photo to explain the problem clearly to the management team. #### Edit the draft https://aicity.am/features/en/ai#ai-2-detail-3 Edit the draft before sending and add relevant details that are not visible in the photo. #### Confirm and submit the request with the photo https://aicity.am/features/en/ai#ai-2-detail-4 Once you confirm the final draft, the request and photo enter the service team’s workflow. ### Summaries of building events and your requests https://aicity.am/features/en/ai#ai-3 Ask Arega to summarize accessible building discussions, explain voting progress or review your open requests. It helps identify matters needing attention and find the building’s responsible contacts or emergency numbers. #### Concise discussion summaries https://aicity.am/features/en/ai#ai-3-detail-1 Request a discussion summary to understand the main points without rereading the entire conversation. #### Understand voting progress using information available to you https://aicity.am/features/en/ai#ai-3-detail-2 Ask about a vote to receive an explanation of its progress and results that you are allowed to view. #### Review open requests and notifications https://aicity.am/features/en/ai#ai-3-detail-3 Summarize your open requests and notifications in the conversation to understand what needs attention next. #### A summary of items needing attention https://aicity.am/features/en/ai#ai-3-detail-4 Ask Arega to highlight matters needing your attention from the information it can access. #### Find building contacts and emergency contacts https://aicity.am/features/en/ai#ai-3-detail-5 Use the assistant to find the responsible contact or emergency numbers listed for your building. ### Preparing guest access in chat https://aicity.am/features/en/ai#ai-4 Use the conversation with Arega to prepare guest access, including available doors and the validity period. You review the conditions and confirm creation of the link; later, the assistant can summarize active passes or explain why a door is unavailable. #### Prepare guest-access conditions in a conversation https://aicity.am/features/en/ai#ai-4-detail-1 Tell Arega about the guest access you need and prepare the proposed conditions through the conversation. #### Review doors and validity before confirming https://aicity.am/features/en/ai#ai-4-detail-2 Before creating the link, review which doors the guest may use and when access ends. #### Create a guest link after your confirmation https://aicity.am/features/en/ai#ai-4-detail-3 The guest pass is created after you confirm that you accept the proposed access conditions. #### Review active guest access https://aicity.am/features/en/ai#ai-4-detail-4 Ask which guest passes remain active to review current access in a single answer. #### Understand why a door may be unavailable https://aicity.am/features/en/ai#ai-4-detail-5 If an entrance is unavailable, Arega explains the reason shown in available records and helps identify the next step. ### Help using the app https://aicity.am/features/en/ai#ai-5 When you need help completing an action, Arega provides step-by-step guidance and helps you reach the relevant screen. You can also ask about your property, household, rental arrangements or services, and contact management with the conversation’s context when needed. #### Step-by-step help in Armenian, Russian and English https://aicity.am/features/en/ai#ai-5-detail-1 Ask about an action in your chosen language and receive step-by-step guidance to complete it yourself. #### Open the relevant screen https://aicity.am/features/en/ai#ai-5-detail-2 Follow the assistant’s relevant link to reach the needed section without searching through menus. #### Summarise your properties, household and rental arrangements https://aicity.am/features/en/ai#ai-5-detail-3 Ask for a summary of your accessible property and household relationships to understand your current status. #### Find available services and linked buildings https://aicity.am/features/en/ai#ai-5-detail-4 Find out which buildings and services your account can access and where to use them. #### Contact management with the conversation context https://aicity.am/features/en/ai#ai-5-detail-5 When human help is needed, pass the inquiry to management with the context already discussed. ### Ask Arega what makes up the amount https://aicity.am/features/en/ai#ai-finance-explanations Arega helps explain personal finances through everyday questions. Answers use data available to your account and help you find the next step. #### The rate and how it is calculated https://aicity.am/features/en/ai#ai-finance-explanations-detail-1 Ask about the building’s rates and whether an amount is fixed, based on area or associated with a particular property. #### Late-charge rate and grace period https://aicity.am/features/en/ai#ai-finance-explanations-detail-2 Arega can explain the building’s recorded late-charge terms, including the rate and grace days. #### Debt separated by recipient https://aicity.am/features/en/ai#ai-finance-explanations-detail-3 Understand which part of the debt belongs to the building and which to platform services using the available accounting breakdown. #### Receipt amounts still awaiting confirmation https://aicity.am/features/en/ai#ai-finance-explanations-detail-4 Ask about a submitted amount awaiting confirmation to distinguish it from a completed payment. #### A summary of saved payment methods https://aicity.am/features/en/ai#ai-finance-explanations-detail-5 Check whether you have a saved card, which is the default and which payment options are available without exposing secret card details in chat. ### Property and household questions in a conversation https://aicity.am/features/en/ai#ai-household-details Ask Arega for a summary of your properties, household and rental arrangements. It helps identify active relationships and pending steps. #### Apartment, parking and premises details https://aicity.am/features/en/ai#ai-household-details-detail-1 Ask about properties available to you to clarify their address, entrance, number or recorded area. #### Household members and delegated payments https://aicity.am/features/en/ai#ai-household-details-detail-2 Review your household group and accepted or pending payment-responsibility transfers within your access scope. #### The renter’s payment status https://aicity.am/features/en/ai#ai-household-details-detail-3 The owner can ask Arega about the current renter’s building-payment debt and overdue months. #### Short-stay activation status https://aicity.am/features/en/ai#ai-household-details-detail-4 Use the available summary of your short stays to check guest activation and the stay’s current status. #### Linked buildings and request progress https://aicity.am/features/en/ai#ai-household-details-detail-5 Ask which buildings are linked to your account and what step your account-link request is waiting for. ### Understand your account and building setup https://aicity.am/features/en/ai#ai-profile-building Arega helps explain which details are verified and which sections are available to you. It presents the relevant status and directs you to the appropriate screen. #### Contact and ownership verification status https://aicity.am/features/en/ai#ai-profile-building-detail-1 Check whether contacts and submitted ownership records are verified or still awaiting review. #### Signature and vehicle-registration summary https://aicity.am/features/en/ai#ai-profile-building-detail-2 Arega can report whether a signature is present and how many vehicles are registered without displaying unnecessary personal details. #### Intercom and recent-call summary https://aicity.am/features/en/ai#ai-profile-building-detail-3 Ask about your entrance’s available intercom and recent recorded calls to understand the current picture. #### Service price, type and pending activation https://aicity.am/features/en/ai#ai-profile-building-detail-4 Ask Arega for active, orderable and pending services together with their available pricing terms. #### The building and its management organisation https://aicity.am/features/en/ai#ai-profile-building-detail-5 Check the building address, your entrance and the management organisation, distinguishing them from platform support. ### A conversation that helps you take the next step https://aicity.am/features/en/ai#ai-conversation-help An Arega answer can lead to the relevant screen or guide. Earlier conversation text is retained so you can continue with the context already discussed. #### Converse in Armenian, Russian or English https://aicity.am/features/en/ai#ai-conversation-help-detail-1 Ask in the language that suits you and receive help in the platform’s three main languages. #### Continue an earlier conversation https://aicity.am/features/en/ai#ai-conversation-help-detail-2 When reopening the app or page, load the saved conversation and continue working on the same question. #### Unread chats and mute-status overview https://aicity.am/features/en/ai#ai-conversation-help-detail-3 Arega can show your available conversations, unread counts and notification mute status. #### Find the relevant guide https://aicity.am/features/en/ai#ai-conversation-help-detail-4 Help can include the relevant manual page and action steps so you can continue independently. #### Understand the assistant’s capabilities and limits https://aicity.am/features/en/ai#ai-conversation-help-detail-5 Ask what Arega can help with and which actions require your confirmation or a responsible staff member’s decision. ## Arega for managers, accountants and lawyers https://aicity.am/features/en/ai-management AI helps read, summarise and prepare the next step. ### The manager’s daily picture https://aicity.am/features/en/ai-management#ai-management-1 Managers can ask Arega for a summary of their buildings’ finances, service work and open or overdue requests. It also helps find residents within accessible records and compare buildings to identify matters requiring attention first. #### A summary of building finances and service https://aicity.am/features/en/ai-management#ai-management-1-detail-1 Ask for the current state of a managed building to summarize available finance and service information. #### Open and overdue requests https://aicity.am/features/en/ai-management#ai-management-1-detail-2 Arega brings together unresolved and overdue requests to help plan the team’s work. #### Attention items across buildings https://aicity.am/features/en/ai-management#ai-management-1-detail-3 Review matters across buildings together to decide which building and issue need attention first. #### Find residents within your permitted records https://aicity.am/features/en/ai-management#ai-management-1-detail-4 Find a resident within records permitted by your role to reach the relevant issue quickly. #### Compare summaries across several buildings https://aicity.am/features/en/ai-management#ai-management-1-detail-5 Ask for a comparison of accessible buildings’ figures to identify differences and shared issues. ### The accountant’s AI assistant https://aicity.am/features/en/ai-management#ai-management-2 Accountants can ask about the budget, collections or a financial indicator and receive an explanation based on accessible records. Arega also assists with monthly billing guidance, reading receipts, preparing payment matches and classifying expenses. #### Explain budgets, collection and financial indicators https://aicity.am/features/en/ai-management#ai-management-2-detail-1 Ask what a financial indicator means to better understand the accounting view. #### Guidance through monthly billing https://aicity.am/features/en/ai-management#ai-management-2-detail-2 Get guidance on the monthly billing sequence and carry out the steps in the appropriate work pages. #### Preliminary receipt analysis https://aicity.am/features/en/ai-management#ai-management-2-detail-3 Use preliminary receipt reading as an aid, checking the final details against the source document. #### Suggestions for matching bank payments https://aicity.am/features/en/ai-management#ai-management-2-detail-4 Review suggested links between bank transfers and payers, then approve the correct matches. #### Help categorise expenses https://aicity.am/features/en/ai-management#ai-management-2-detail-5 Start from Arega’s suggested category and review the final classification against your accounting needs. ### The lawyer’s AI assistant https://aicity.am/features/en/ai-management#ai-management-3 Lawyers can ask Arega to summarize a debt case, overdue amounts, previous actions and repayment agreements. Accessible history is brought together to prepare for the next step, which remains the lawyer’s decision. #### Summarise overdue debt and actions https://aicity.am/features/en/ai-management#ai-management-3-detail-1 Get a summary of the debt and related actions to understand the case quickly. #### Review repayment arrangements https://aicity.am/features/en/ai-management#ai-management-3-detail-2 Use Arega to summarize a repayment plan’s terms and recorded progress before the next discussion. #### Explain a debt-risk assessment https://aicity.am/features/en/ai-management#ai-management-3-detail-3 Ask for an explanation of an available risk indicator and consider it alongside the rest of the case information. #### Bring available case history together for the next step https://aicity.am/features/en/ai-management#ai-management-3-detail-4 Bring previous records and actions into a summary, then decide the next step through professional review. ### Summaries, reply drafts and translation https://aicity.am/features/en/ai-management#ai-management-4 Arega can turn a long discussion or request history into a summary, draft a reply to a resident or prepare an announcement. The team reviews and edits the material and can obtain Armenian, Russian and English versions when needed. #### Summarise long discussions and request histories https://aicity.am/features/en/ai-management#ai-management-4-detail-1 Obtain a concise account of the main questions, replies and progress in a long discussion or request history. #### Draft a reply to a resident https://aicity.am/features/en/ai-management#ai-management-4-detail-2 Start from a draft reply, adapt it to the resident’s question and review it before sending. #### Prepare and translate announcements in three languages https://aicity.am/features/en/ai-management#ai-management-4-detail-3 Prepare an announcement draft and language versions for review before presenting them to the intended audience. #### Help prepare a weekly digest https://aicity.am/features/en/ai-management#ai-management-4-detail-4 Prepare a weekly summary draft from accessible work information for the team to review. #### Summarise equipment status for the technical team https://aicity.am/features/en/ai-management#ai-management-4-detail-5 Ask for a device-status summary to highlight issues requiring the technical team’s attention. ### Assistance under your control https://aicity.am/features/en/ai-management#ai-management-5 Arega answers using information available to the employee’s role. Suggestions are checked in the relevant work pages; recording a payment, changing access, closing a case and other accountable actions are performed by an authorized person. #### Each team member receives answers within their role https://aicity.am/features/en/ai-management#ai-management-5-detail-1 Information available through the assistant follows your role; conversation does not grant another employee’s permissions. #### Decisions, approvals, and actions remain with the responsible person https://aicity.am/features/en/ai-management#ai-management-5-detail-2 Arega helps prepare a decision, while an authorized employee performs the approval and accountable action. #### Arega does not post payments, change permissions, or close cases https://aicity.am/features/en/ai-management#ai-management-5-detail-3 Financial entries, permission changes and case closure require the appropriate action by a staff member. #### Official figures are checked in the relevant accounting screens https://aicity.am/features/en/ai-management#ai-management-5-detail-4 For an official calculation or decision, open the source work page and verify its figures. ### Arega alongside the team’s work queues https://aicity.am/features/en/ai-management#ai-team-workspaces The management assistant summarises authorised work according to the staff member’s role. Answers help identify the source and continue in the relevant workspace. #### Building, accountant and lawyer work queues https://aicity.am/features/en/ai-management#ai-team-workspaces-detail-1 Get a summary of priority building, financial or legal work available to your role. #### Access-restriction overview https://aicity.am/features/en/ai-management#ai-team-workspaces-detail-2 An authorised manager can review the building’s debt-related access rule, restricted cases and those nearing the threshold. #### Account-linking work summary https://aicity.am/features/en/ai-management#ai-team-workspaces-detail-3 Review account-link case counts and the next actions your role permits so resident-support requests stay visible. #### Source, scope and generation time https://aicity.am/features/en/ai-management#ai-team-workspaces-detail-4 Management answers based on tool results identify the data source, relevant scope and generation time. #### Role-appropriate management guidance https://aicity.am/features/en/ai-management#ai-team-workspaces-detail-5 Find guidance suited to your permissions to continue billing, reconciliation or another management task. ## Everyday resident tasks in one app https://aicity.am/features/en/resident AI City Resident brings daily building tasks together on iPhone and Android. ### What matters, on your home screen https://aicity.am/features/en/resident#resident-1 The app’s home screen brings together common daily actions: checking the amount due, opening available entrances and viewing new messages. It also provides direct access to your requests, services and household management. #### Your amount due and a shortcut to finances https://aicity.am/features/en/resident#resident-1-detail-1 See the amount due on the home screen and open its financial details directly. #### Available access controls https://aicity.am/features/en/resident#resident-1-detail-2 Authorized entrance controls are available on the home screen for quick access to the door you need. #### Unread messages and notifications https://aicity.am/features/en/resident#resident-1-detail-3 New-message indicators show where unread information is waiting. #### Quick access to requests, services and household https://aicity.am/features/en/resident#resident-1-detail-4 Use home-screen shortcuts to reach your requests, services and household information quickly. ### One person, several buildings https://aicity.am/features/en/resident#resident-2 People connected to several buildings can link verified accounts and switch between them while viewing each building’s finances and records separately. Authorized phone keys can remain available without switching accounts before each entry. #### Link verified accounts https://aicity.am/features/en/resident#resident-2-detail-1 Link your verified accounts so you can use them within the same app. #### Switch between buildings conveniently https://aicity.am/features/en/resident#resident-2-detail-2 Select the account for the building whose services and information you want to open. #### Keep each building’s finances and records separate https://aicity.am/features/en/resident#resident-2-detail-3 Linked accounts still display each building’s amounts and records in its own workspace. #### Use phone keys for eligible buildings without repeatedly switching accounts https://aicity.am/features/en/resident#resident-2-detail-4 With supported phone access, use authorized buildings’ keys without changing accounts at each door. ### Make it feel like yours https://aicity.am/features/en/resident#resident-3 Choose Armenian, Russian or English, switch between light and dark themes and set notification preferences. A web version is also available in a phone browser, with the functions supported by that version. #### Armenian, Russian and English https://aicity.am/features/en/resident#resident-3-detail-1 Choose the app language that makes its main actions easiest for you to understand. #### Light and dark themes https://aicity.am/features/en/resident#resident-3-detail-2 Switch between light and dark appearance to suit how you prefer to use the screen. #### Personal notification preferences https://aicity.am/features/en/resident#resident-3-detail-3 Adjust available notification preferences to receive information in the way you choose. #### Remembered profiles for your next sign-in https://aicity.am/features/en/resident#resident-3-detail-4 Select a saved profile at your next sign-in to find a previously used account more easily. #### Access from a phone browser with the web version’s capabilities https://aicity.am/features/en/resident#resident-3-detail-5 Open the web workspace in a browser and use the actions supported there. ### Profile and secure sign-in https://aicity.am/features/en/resident#resident-4 Manage contact details and view their verification status in your profile. On supported phones, access to the app can be protected with a local PIN or biometric lock, with user guides available for help. #### Manage contact information and verification status https://aicity.am/features/en/resident#resident-4-detail-1 Update contact details and check verification status to keep your account information current. #### A local PIN or biometric app lock on your phone https://aicity.am/features/en/resident#resident-4-detail-2 Enable an additional app lock on supported devices to control access from your phone. #### Choose remembered profiles after signing out https://aicity.am/features/en/resident#resident-4-detail-3 After signing out, choose the relevant saved account when returning to that resident workspace. #### Find user guides and help https://aicity.am/features/en/resident#resident-4-detail-4 Open the guide or help section whenever you need instructions for an action. ### From invitation to a ready account https://aicity.am/features/en/resident#resident-activation The resident’s first sign-in follows clear steps, from invitation activation to a personal password and verified contacts. The account settings remain available in the profile afterwards. #### Activation link or code https://aicity.am/features/en/resident#resident-activation-detail-1 Open the invitation or use an activation code to start using your prepared account. #### Confirm your name and choose a password https://aicity.am/features/en/resident#resident-activation-detail-2 During first sign-in, check the prefilled name and set your own login password. #### Verify a contact with a code https://aicity.am/features/en/resident#resident-activation-detail-3 Enter the code received through the contact channel being verified to confirm it for your account. #### Choose a primary contact channel https://aicity.am/features/en/resident#resident-activation-detail-4 Choose a primary verified contact and an available debt-reminder channel for your account. #### Change and recover a password https://aicity.am/features/en/resident#resident-activation-detail-5 Change your current password or start recovery through a verification code or the supported assistance request. ### Personal records and consent https://aicity.am/features/en/resident#resident-records-consent Keep the details needed for everyday use and review documents you are asked to accept. Manage signatures and vehicle records within your permissions. #### Vehicle registration plates https://aicity.am/features/en/resident#resident-records-consent-detail-1 Add your vehicle’s registration plate or remove a vehicle you no longer use from your profile. #### Manage a signature sample https://aicity.am/features/en/resident#resident-records-consent-detail-2 Owners can add, view or remove a signature sample for confirmations that require it. #### Review and accept the management agreement https://aicity.am/features/en/resident#resident-records-consent-detail-3 Open your building’s management agreement and record acceptance through the supported process. #### Separate membership consent https://aicity.am/features/en/resident#resident-records-consent-detail-4 Membership terms follow a separate acceptance process and record from the management agreement. #### The version of a document accepted https://aicity.am/features/en/resident#resident-records-consent-detail-5 Acceptance of terms or privacy documents is tied to the presented version so the accepted content can be identified later. ### Link your building accounts https://aicity.am/features/en/resident#resident-account-linking Your accounts in different buildings can be linked after verification. Track the request and retain control over active links. #### Submit an account-link request https://aicity.am/features/en/resident#resident-account-linking-detail-1 Start a request to link another account and complete the required proof of entitlement. #### Verification and review progress https://aicity.am/features/en/resident#resident-account-linking-detail-2 See whether the request needs further confirmation from you or is awaiting staff review. #### Cancel a pending request https://aicity.am/features/en/resident#resident-account-linking-detail-3 If the link is no longer needed, cancel your active request at a permitted stage. #### Remove an active link https://aicity.am/features/en/resident#resident-account-linking-detail-4 Remove an account link you no longer need while each building retains its own data and accounting. ### Building contacts and platform support https://aicity.am/features/en/resident#resident-support Each question should reach the right person. The app distinguishes a building-service issue from a platform problem or product suggestion. #### The My Building directory https://aicity.am/features/en/resident#resident-support-detail-1 Find building details and published management, cleaning, security and other contacts for your entrance on one page. #### Highlighted emergency contacts https://aicity.am/features/en/resident#resident-support-detail-2 Quickly find contacts marked by the building team for emergencies. #### Report an app problem https://aicity.am/features/en/resident#resident-support-detail-3 Use Arega’s supported flow to report an app problem to platform support and review its status. #### Suggest an improvement https://aicity.am/features/en/resident#resident-support-detail-4 Submit a platform improvement suggestion to the product team’s dedicated work queue. #### Written and video guides https://aicity.am/features/en/resident#resident-support-detail-5 Find the relevant resident and management manuals and published video guides to complete a task yourself. ### Building finances visible to residents https://aicity.am/features/en/resident#resident-building-finances After accounting is activated, residents can view the building’s aggregate financial picture. The overview does not expose other residents’ individual payments. #### Building balance, income and expenses https://aicity.am/features/en/resident#resident-building-finances-detail-1 See the building’s recorded cash balance, total income and expenses, with the data’s generation time shown. #### Current-month financial indicators https://aicity.am/features/en/resident#resident-building-finances-detail-2 Compare the month’s billed, collected and spent amounts, net result and collection rate. #### Three-, six- or twelve-month charts https://aicity.am/features/en/resident#resident-building-finances-detail-3 Choose a period and chart how the building’s charges, collections and expenses have changed. #### An Excel report for selected months https://aicity.am/features/en/resident#resident-building-finances-detail-4 Select start and end months and download the building’s finance and expense summary in Armenian, Russian or English. ## Household, renter and payment responsibilities https://aicity.am/features/en/household Manage your household, property and payment responsibilities with clear arrangements. ### Household members https://aicity.am/features/en/household#household-1 Invite people living with you into the property’s household and see who has access. The responsible member can suspend or restore a member’s access and remove someone who no longer lives there. #### Add and invite household members https://aicity.am/features/en/household#household-1-detail-1 Invite someone living with you into the household so they receive the access allowed by their membership. #### View your household https://aicity.am/features/en/household#household-1-detail-2 Review the member list to see who belongs to the household and whose access you manage. #### Suspend or restore a member’s access https://aicity.am/features/en/household#household-1-detail-3 Suspend a member’s access when needed and restore it when the arrangement allows access again. #### Remove a member https://aicity.am/features/en/household#household-1-detail-4 Remove someone from the household when they no longer live with you to end their membership. #### Payment access within the household’s scope https://aicity.am/features/en/household#household-1-detail-5 Eligible household members can use payment functions available within their membership scope. ### Invite a renter https://aicity.am/features/en/household#household-2 The owner selects the apartment, parking space or premises and the start date for the rental arrangement. A new or existing resident receives the invitation and accepts or rejects it, while the owner tracks pending and active offers. #### Invite a new renter or select an existing resident https://aicity.am/features/en/household#household-2-detail-1 Invite a new renter or select an existing resident to start the rental arrangement. #### Choose the apartment, parking space or premises https://aicity.am/features/en/household#household-2-detail-2 Specify exactly which properties the offer covers: an apartment, parking space or other premises. #### Set a start date https://aicity.am/features/en/household#household-2-detail-3 Set the start date so both parties’ records show when the arrangement takes effect. #### The renter accepts or declines https://aicity.am/features/en/household#household-2-detail-4 Renters review the invitation and decide whether to accept or reject its terms. #### Review active and pending offers https://aicity.am/features/en/household#household-2-detail-5 Distinguish accepted arrangements from invitations still waiting for a response. ### Decide who pays for what https://aicity.am/features/en/household#household-3 Owners choose which service payments to assign to the renter and which to retain. They can transfer payment responsibilities alone or also change the occupancy arrangement, while retaining visibility into the renter’s building-payment status. #### Transfer payment responsibility for selected services https://aicity.am/features/en/household#household-3-detail-1 Assign only the selected service payments to the renter while leaving other responsibilities with the owner. #### Distinguish core and additional services https://aicity.am/features/en/household#household-3-detail-2 Review core and additional services separately when deciding which payments the renter will take on. #### Transfer payment duties alone or also occupancy https://aicity.am/features/en/household#household-3-detail-3 Decide whether to change only the payer or also the occupancy relationship, according to your agreement. #### Let the owner see the renter’s building-payment status https://aicity.am/features/en/household#household-3-detail-4 Owners can follow the renter’s building-payment status to track assigned responsibilities. #### Transfer selected late-charge responsibilities https://aicity.am/features/en/household#household-3-detail-5 Payment delegation can include selected eligible late-charge responsibilities without transferring the whole account. #### Keep an existing resident account https://aicity.am/features/en/household#household-3-detail-6 An existing resident in the same building can accept delegated payment responsibilities using their current account without creating another one. ### When the household changes https://aicity.am/features/en/household#household-4 An active resident renter can manage their household members, with intercom calls routed according to current occupancy. When the arrangement ends, the rental link can be ended or account closure requested while previous accounting periods remain recorded. #### An occupying renter can manage their household https://aicity.am/features/en/household#household-4-detail-1 An occupying renter can manage membership for the people sharing their household. #### Intercom calls follow current occupants https://aicity.am/features/en/household#household-4-detail-2 Calls are routed according to the current occupancy arrangement to reach the people living in the property. #### End a rental arrangement https://aicity.am/features/en/household#household-4-detail-3 End the rental link when the arrangement finishes to update the property’s current occupancy records. #### Request account closure for the owner to review https://aicity.am/features/en/household#household-4-detail-4 Renters can request account closure, after which the owner makes the required decision. #### Preserve records from earlier periods https://aicity.am/features/en/household#household-4-detail-5 A change of occupant does not erase earlier financial periods, which remain available for review. ## Guest passes and short-stay access https://aicity.am/features/en/guests From a one-off visit to a short stay, stay in control of guest access. ### A pass for your guest https://aicity.am/features/en/guests#guests-1 A resident creates a guest pass with a validity period and usage limit. The guest opens the link in a browser or uses a PIN or QR at a compatible entrance; the host can revoke the pass before it expires. #### An access link the guest opens in a browser https://aicity.am/features/en/guests#guests-1-detail-1 Send the guest a pass link that they can open in their phone’s browser. #### Guest PIN or QR at compatible entrances https://aicity.am/features/en/guests#guests-1-detail-2 At a compatible entrance, guests can use the assigned code or QR within their pass permissions. #### Validity periods and usage limits https://aicity.am/features/en/guests#guests-1-detail-3 Limit the pass to the required validity period and number of uses for the visit. #### Name passes to recognise each guest https://aicity.am/features/en/guests#guests-1-detail-4 Name each guest pass so you can tell invitations apart when managing several visits. #### Revoke a pass early https://aicity.am/features/en/guests#guests-1-detail-5 Revoke the pass before its scheduled expiry if the visit is cancelled or access is no longer needed. #### Opening result on the guest page https://aicity.am/features/en/guests#guests-1-detail-6 For a supported door, the guest page shows execution progress and the returned result rather than treating a sent command as an opened door. ### Organise a short stay https://aicity.am/features/en/guests#guests-2 In buildings with short-stay access enabled, owners can register a visit with its property, guests, allowed doors and dates. Guests receive an invitation or activation code, and the host can check whether access has been activated. #### Choose the apartment, guests and permitted doors https://aicity.am/features/en/guests#guests-2-detail-1 When preparing a visit, select the property, guests and entrances they may use. #### Set arrival and departure dates https://aicity.am/features/en/guests#guests-2-detail-2 Set the arrival and departure period to keep guest access within the visit dates. #### Share an invitation or activation code https://aicity.am/features/en/guests#guests-2-detail-3 Share the invitation or code guests use to activate the access prepared for them. #### See activation progress https://aicity.am/features/en/guests#guests-2-detail-4 Check whether an invited guest has activated access or still needs to complete that step. #### Available in buildings with the service enabled https://aicity.am/features/en/guests#guests-2-detail-5 Short-stay visit management is available in buildings where management has enabled the service. ### A defined stay, a clear end https://aicity.am/features/en/guests#guests-3 A short-stay visit can include up to two guests and last up to twenty days under the service’s rules. It can be extended within the permitted limits or cancelled early, and guest access ends when the visit expires. #### Up to 20 days and two guests per stay https://aicity.am/features/en/guests#guests-3-detail-1 Arrange each visit within the service limits of up to two guests and twenty days. #### Extend within the permitted duration https://aicity.am/features/en/guests#guests-3-detail-2 If a guest stays longer, extend the end date only within the service’s permitted limits. #### Revoke one guest or the whole stay https://aicity.am/features/en/guests#guests-3-detail-3 Cancel one guest’s participation or end the entire visit when needed. #### Access ends when the stay expires https://aicity.am/features/en/guests#guests-3-detail-4 The guest’s temporary permission ends at the specified time rather than remaining active indefinitely. #### Management can review stays https://aicity.am/features/en/guests#guests-3-detail-5 Managers can review short-stay visits to oversee temporary access within their building. #### A controlled limit on new stays https://aicity.am/features/en/guests#guests-3-detail-6 A host can create up to ten stays within a rolling thirty-day period under the service’s rules. #### Later anonymisation of guest data https://aicity.am/features/en/guests#guests-3-detail-7 After the stay ends and the configured retention period passes, guest personal data has a defined anonymisation process. ### Just what a guest needs https://aicity.am/features/en/guests#guests-4 Short-stay guests receive only the entrances allowed for their visit and intercom calls available under the occupancy arrangement. Building finances and community chats remain within the resident area; guest access also ends if the host loses the underlying authorization. #### Access only to granted entrances https://aicity.am/features/en/guests#guests-4-detail-1 Guests can use only the doors selected for their visit, without general access to other entrances. #### Intercom calls can follow the activated guest’s occupancy https://aicity.am/features/en/guests#guests-4-detail-2 Under an active visit and its occupancy conditions, relevant intercom calls can be routed to the guest. #### Access stops if the host loses entitlement https://aicity.am/features/en/guests#guests-4-detail-3 If the host’s underlying access right ends, the related guest access also stops working. #### Building finances and community conversations remain within the resident workspace https://aicity.am/features/en/guests#guests-4-detail-4 Temporary guest access does not open residents’ finance sections or community conversations. ## Bluetooth Low Energy (BLE): your phone is the key https://aicity.am/features/en/smart-access Automatic entry, phone keys, doors across buildings and management tools, with compatible equipment and an enabled service. ### Open from the app https://aicity.am/features/en/smart-access#smart-access-1 Residents see the doors, gates and parking barrier they are authorized to use and can open them with the relevant button. The app shows the progress and result, with clear entrance names and ordering to help select the right one. #### Open a door, gate or barrier with a tap https://aicity.am/features/en/smart-access#smart-access-1-detail-1 Select an entrance and press its control to open the door or barrier within your permissions. #### See only entrances available to you https://aicity.am/features/en/smart-access#smart-access-1-detail-2 The app lists entrances permitted by your access rights, making the relevant door easier to find. #### Clear progress and result feedback https://aicity.am/features/en/smart-access#smart-access-1-detail-3 After pressing, see whether the opening request is in progress and how it finishes. #### Convenient labels and control ordering https://aicity.am/features/en/smart-access#smart-access-1-detail-4 Clear entrance names and ordering help prevent confusion between controls for different doors. ### Touchless phone access https://aicity.am/features/en/smart-access#smart-access-2 With compatible building equipment, phone keys are prepared from your access rights without manually pairing each door. Enabled touchless entry can work on approach and, where local access is supported, during a temporary building internet outage; it can be disabled for a selected door. #### Prepare your phone key without pairing each door manually https://aicity.am/features/en/smart-access#smart-access-2-detail-1 Your permissions prepare keys for supported entrances without requiring manual pairing of each door. #### Quick access on approach with supported equipment https://aicity.am/features/en/smart-access#smart-access-2-detail-2 With compatible equipment and the feature enabled, approach the entrance to use touchless phone access. #### Local unlocking during a temporary building-internet outage where configured https://aicity.am/features/en/smart-access#smart-access-2-detail-3 Where local opening is enabled, supported entrances can use that access method during a temporary internet outage. #### Turn off touchless access for a selected door https://aicity.am/features/en/smart-access#smart-access-2-detail-4 Turn off touchless entry for a selected door if you prefer another available opening method. #### Home Wi-Fi preferences https://aicity.am/features/en/smart-access#smart-access-2-detail-5 In the supported app, manage trusted home Wi-Fi networks and available operating preferences, subject to phone permissions. ### Access permissions https://aicity.am/features/en/smart-access#smart-access-3 Managers can define which entrances residents, staff or guests may use based on property, building section and role. Temporary permissions, individual exceptions and revocation of a lost phone’s access help keep access aligned with actual needs. #### Access by apartment, entrance and resident role https://aicity.am/features/en/smart-access#smart-access-3-detail-1 Define a resident’s accessible doors based on their property, building section and occupancy status. #### Give staff only the doors they need https://aicity.am/features/en/smart-access#smart-access-3-detail-2 Give technical or service staff the entrances required for their assigned work. #### Temporary and guest permissions https://aicity.am/features/en/smart-access#smart-access-3-detail-3 Assign time-limited access according to a visit or job’s conditions, separately from permanent permissions. #### Revoke access for a lost phone https://aicity.am/features/en/smart-access#smart-access-3-detail-4 Revoke a lost device’s access so the previous phone no longer retains that entry permission. #### Building-defined access rules and individual exceptions https://aicity.am/features/en/smart-access#smart-access-3-detail-5 Manage authorized individual exceptions alongside the building’s general access rules for relevant cases. ### Access history https://aicity.am/features/en/smart-access#smart-access-4 Access history records opening attempts and their outcomes, helping establish whether a door opened or the request was denied. Managers can review usage statistics and device or access alerts when investigating a problem. #### Opening attempts and results https://aicity.am/features/en/smart-access#smart-access-4-detail-1 Check the history for when an entrance-opening attempt occurred and its recorded outcome. #### Understandable refusal reasons https://aicity.am/features/en/smart-access#smart-access-4-detail-2 Use the available denial explanation to understand what prevented entry and where to seek clarification. #### Usage statistics for management https://aicity.am/features/en/smart-access#smart-access-4-detail-3 Managers can review entrance usage data to understand access activity in their building. #### Equipment and access alerts https://aicity.am/features/en/smart-access#smart-access-4-detail-4 A device or access alert helps the responsible team begin investigating promptly. ### Your phone, a controllable BLE key https://aicity.am/features/en/smart-access#ble-phone-controls Bluetooth Low Energy, BLE, turns your phone into an access key near compatible doors. You control which phone and doors participate in automatic entry. #### Entry on approach https://aicity.am/features/en/smart-access#ble-phone-controls-detail-1 With the service enabled and compatible phone and equipment, the door can open on approach without a button press. Operation also depends on Bluetooth and the phone’s background permissions. #### Automatic setup from apartment permissions https://aicity.am/features/en/smart-access#ble-phone-controls-detail-2 An eligible phone registers at sign-in, and available doors follow apartment permissions without manually pairing each door. #### Turn smart access off for this phone https://aicity.am/features/en/smart-access#ble-phone-controls-detail-3 Use the master switch to stop automatic access on this phone and turn it back on when needed. #### New-phone notification https://aicity.am/features/en/smart-access#ble-phone-controls-detail-4 When an additional phone registers as a key, the resident receives a notification to help spot an unfamiliar device. #### Device list and revocation https://aicity.am/features/en/smart-access#ble-phone-controls-detail-5 Review your access devices and revoke access for an unused or lost phone. ### One phone across your buildings https://aicity.am/features/en/smart-access#ble-linked-buildings With verified linked accounts, one phone can use authorised doors in several buildings. Each building’s rules and your preferences remain separate. #### Enter without switching the active account https://aicity.am/features/en/smart-access#ble-linked-buildings-detail-1 Opening an authorised door in a linked building does not require switching the app’s finance and other screens to that account. #### Doors grouped by building https://aicity.am/features/en/smart-access#ble-linked-buildings-detail-2 When you have several buildings, the access list distinguishes each building’s doors and availability. #### An “all my buildings” choice https://aicity.am/features/en/smart-access#ble-linked-buildings-detail-3 Choose whether the phone key works across all eligible linked buildings or only the current one. #### A separate choice for each door https://aicity.am/features/en/smart-access#ble-linked-buildings-detail-4 Turn an individual door off in the list and enable it later while keeping other doors available. ### Bounded offline access https://aicity.am/features/en/smart-access#ble-offline With compatible equipment and separately enabled offline mode, local unlocking can remain available during a temporary connection outage. It is bounded by a previously issued permission that is still valid. #### Time-limited permission https://aicity.am/features/en/smart-access#ble-offline-detail-1 Offline unlocking does not grant permanent access: the prior permission expires and then requires renewed authorisation. #### Check equipment readiness https://aicity.am/features/en/smart-access#ble-offline-detail-2 Offline mode applies only to doors whose equipment and configuration support the required safeguards. #### Controlled enablement and withdrawal https://aicity.am/features/en/smart-access#ble-offline-detail-3 The technical operator can configure offline operation and withdraw the use of permissions through the supported controls. ### Tools for managing the BLE system https://aicity.am/features/en/smart-access#ble-management The manager sees doors together with phone enrolment, permissions and device readiness. Move from an issue to a specific device or resident-access check. #### Guided door setup https://aicity.am/features/en/smart-access#ble-management-detail-1 Connect a door device, the resident-facing button and its access rule in one setup flow. #### Several readers for one logical door https://aicity.am/features/en/smart-access#ble-management-detail-2 Group the inside and outside readers of the same entrance so they are managed as one logical door. #### See enrolment and door opt-outs https://aicity.am/features/en/smart-access#ble-management-detail-3 Review enrolled phones and resident-disabled doors to distinguish a deliberate preference from a fault. #### Block and unblock a phone https://aicity.am/features/en/smart-access#ble-management-detail-4 An authorised administrator can block a device, lift a temporary block or revoke its access. #### Manage permissions and services in groups https://aicity.am/features/en/smart-access#ble-management-detail-5 Apply permitted group changes to selected devices’ access permissions or related service assignments. #### Preview an individual resident’s access https://aicity.am/features/en/smart-access#ble-management-detail-6 Inspect access for a specific device and resident before arranging a physical-door test. ### From an access problem to an understandable cause https://aicity.am/features/en/smart-access#ble-diagnostics Access-attempt history and device signals help explain a problem. Residents and staff see the information available to them without relying on guesswork. #### Access refusal reasons https://aicity.am/features/en/smart-access#ble-diagnostics-detail-1 Distinguish restrictions related to apartment entitlement, a disabled phone, a door preference or a building rule. #### A queue of devices needing setup https://aicity.am/features/en/smart-access#ble-diagnostics-detail-2 The manager can find active doors still missing an access rule or their first connection report. #### Acknowledge alerts and track resolution https://aicity.am/features/en/smart-access#ble-diagnostics-detail-3 Staff can acknowledge an issue and follow its resolution; viewing it alone does not resolve the underlying problem. #### Setup guidance on both mobile platforms https://aicity.am/features/en/smart-access#ble-diagnostics-detail-4 Android and iPhone guidance explains Bluetooth, background operation and personal door settings. ### Adapt opening timing to your approach https://aicity.am/features/en/smart-access#ble-personal-timing In the supported app, enable personal approach-timing adjustment and give feedback on an opening attempt. This convenience setting does not change door-access permissions. #### Enable it by choice https://aicity.am/features/en/smart-access#ble-personal-timing-detail-1 Enable personal adjustment from an invitation or the relevant door setting when you want to participate. #### Feedback on opening timing https://aicity.am/features/en/smart-access#ble-personal-timing-detail-2 Indicate whether the door opened on time, early, late or whether you needed more time. #### Gradual adjustment https://aicity.am/features/en/smart-access#ble-personal-timing-detail-3 Repeated consistent feedback can gradually adjust approach sensitivity within permitted bounds. #### Skip or reset https://aicity.am/features/en/smart-access#ble-personal-timing-detail-4 Skip the feedback prompt, turn adjustment off or return to the initial setting. ## Intercom, live view and building equipment https://aicity.am/features/en/smart-building Building devices become part of the resident app and management workspace. ### Intercom calls on your phone https://aicity.am/features/en/smart-building#smart-building-1 When a visitor rings a compatible intercom, the current resident can answer in the app, speak with them and open the door if authorized. Call history and available photos help review the visit afterwards. #### Answer entrance calls in the app https://aicity.am/features/en/smart-building#smart-building-1-detail-1 Answer a compatible intercom call on your phone through the app’s call screen. #### Speak with the visitor https://aicity.am/features/en/smart-building#smart-building-1-detail-2 Speak with the visitor during the call to establish the purpose of the visit and arrange entry. #### Open the door during a call when permitted https://aicity.am/features/en/smart-building#smart-building-1-detail-3 Use the door-opening control during the call when your permissions allow it. #### Review call history and available snapshots https://aicity.am/features/en/smart-building#smart-building-1-detail-4 Find a previous call in the history and view the photos available for it. #### Route calls to current occupants https://aicity.am/features/en/smart-building#smart-building-1-detail-5 Call recipients follow the current occupancy arrangement so visitors reach the intended residents. ### Live entrance view https://aicity.am/features/en/smart-building#smart-building-2 Authorized residents can open a live view from an available entrance camera in the app to see who is at the door. This is available for entrances equipped with compatible live-view hardware. #### View an entrance camera available to you https://aicity.am/features/en/smart-building#smart-building-2-detail-1 Open a permitted entrance’s live view in the app to see the available camera image. #### See who is at the door https://aicity.am/features/en/smart-building#smart-building-2-detail-2 Check the visitor at the door through the live view before deciding about entry. #### Viewing requires the appropriate permission https://aicity.am/features/en/smart-building#smart-building-2-detail-3 Camera viewing is available only to people who have been granted the relevant permission. #### Availability depends on the building’s installed equipment https://aicity.am/features/en/smart-building#smart-building-2-detail-4 Live viewing applies only to buildings and entrances equipped to support the function. ### More ways to enter https://aicity.am/features/en/smart-building#smart-building-3 At compatible entrances, residents can use their assigned card, personal PIN or QR. Facial entry requires suitable equipment and the resident’s consent; cards and other access credentials can be managed or revoked. #### Personal QR and entry PIN on compatible panels https://aicity.am/features/en/smart-building#smart-building-3-detail-1 Use your personal code or QR at an entrance panel that supports that access method. #### An access card assigned to the resident https://aicity.am/features/en/smart-building#smart-building-3-detail-2 An assigned card follows the resident’s access permissions and can be used at the relevant doors. #### Enrol for face access with compatible equipment and consent https://aicity.am/features/en/smart-building#smart-building-3-detail-3 Facial-entry enrollment requires your consent and is available only for supported equipment. #### Manage and revoke cards or entry credentials https://aicity.am/features/en/smart-building#smart-building-3-detail-4 Access associated with lost or unused cards and other credentials can be revoked. ### Parking, lifts and equipment health https://aicity.am/features/en/smart-building#smart-building-4 Depending on installed equipment, the app can provide controls for the parking barrier, lift and other connected devices. Managers can see device status, receive fault information and follow the progress of technical work. #### Control a parking barrier https://aicity.am/features/en/smart-building#smart-building-4-detail-1 Open the building’s connected parking barrier from the app when authorized. #### Use available lift and connected-device controls https://aicity.am/features/en/smart-building#smart-building-4-detail-2 Use available controls for connected devices according to the building’s equipment and your permissions. #### Management gets an overview of equipment health https://aicity.am/features/en/smart-building#smart-building-4-detail-3 The device list helps managers identify working equipment and items needing attention. #### Fault alerts and technical-work tracking https://aicity.am/features/en/smart-building#smart-building-4-detail-4 Follow fault information through the relevant maintenance work to track its resolution. #### The available controls depend on the building’s equipment https://aicity.am/features/en/smart-building#smart-building-4-detail-5 Your building’s available functions depend on its installed equipment and enabled services. ### Manage face and card access https://aicity.am/features/en/smart-building#face-card-controls On compatible intercoms, different entry methods have their own enrolment and revocation steps. Residents and authorised administrators can see where access data has been applied. #### Enrol a face using a photo https://aicity.am/features/en/smart-building#face-card-controls-detail-1 With supported equipment and consent, submit a face photo to configure face entry. #### Enrol at the intercom panel https://aicity.am/features/en/smart-building#face-card-controls-detail-2 On panels that support the process, face enrolment can be arranged at the device itself. #### Application status by panel https://aicity.am/features/en/smart-building#face-card-controls-detail-3 See which supported panels have received enrolment data and where further checking is needed. #### Revoke face enrolment https://aicity.am/features/en/smart-building#face-card-controls-detail-4 The resident or an authorised administrator can remove face enrolment through the supported process. #### Enrol a card using a reader https://aicity.am/features/en/smart-building#face-card-controls-detail-5 Start card enrolment at a supported device, follow its status or cancel an unfinished step. ## Service subscriptions and one-off orders https://aicity.am/features/en/services Core maintenance, subscriptions and one-off orders in one place. ### Explore available services https://aicity.am/features/en/services#services-1 Residents can view active services separately from those available to request, with prices, descriptions and conditions. They can request activation or cancellation, track the request and withdraw it while it is pending. #### See active and newly available services separately https://aicity.am/features/en/services#services-1-detail-1 Distinguish active services from offers you can still request to join. #### Review prices, descriptions and conditions https://aicity.am/features/en/services#services-1-detail-2 Before choosing, review what the service includes, its price and its activation conditions. #### Request a subscription or cancellation https://aicity.am/features/en/services#services-1-detail-3 Submit an activation or cancellation request through the app for the responsible team to review. #### Track or withdraw a pending request https://aicity.am/features/en/services#services-1-detail-4 Check whether a request is still under review and cancel it while it remains pending if needed. ### One-off service orders https://aicity.am/features/en/services#services-2 For an available one-off service, residents choose the quantity and see the price before submitting an order. The responsible person approves it, its progress is retained in the history and the charge enters the appropriate records. #### Order a selected service https://aicity.am/features/en/services#services-2-detail-1 Select an available service needed on a one-off basis and submit the order. #### See the quantity and order price https://aicity.am/features/en/services#services-2-detail-2 Review the quantity and price while preparing the order so the cost is clear in advance. #### Approval by a responsible person https://aicity.am/features/en/services#services-2-detail-3 The responsible person reviews the order so its fulfillment follows the agreed process. #### Order status and history https://aicity.am/features/en/services#services-2-detail-4 Track the current status in the order list and revisit previous orders later. #### Include the amount in the relevant account https://aicity.am/features/en/services#services-2-detail-5 The order amount appears in the appropriate records so the service charge is included in the financial view. ### Services that fit your building https://aicity.am/features/en/services#services-3 Managers can configure maintenance, security, parking, waste collection and other building services using suitable charging rules. A service can be mandatory or optional, with charges based on people, area, time, visits or consumption. #### Maintenance, security, parking and waste collection https://aicity.am/features/en/services#services-3-detail-1 List the building’s actual services with distinct names and terms so residents can understand the offer. #### Charge per person, day, hour, trip or unit https://aicity.am/features/en/services#services-3-detail-2 Choose a suitable charging basis per person, period, visit or ordered unit. #### Charge by weight, volume, area or consumption https://aicity.am/features/en/services#services-3-detail-3 For measured services, select the relevant unit so charges follow the quantity used. #### Distinguish required and optional services https://aicity.am/features/en/services#services-3-detail-4 State whether the service is part of the building’s mandatory provision or chosen by the resident. #### Assign a service to several apartments together https://aicity.am/features/en/services#services-3-detail-5 Assign the same service to selected properties together instead of repeating the action for every unit. #### Waste collection by recorded weight or fixed fee https://aicity.am/features/en/services#services-3-detail-6 Choose a supported waste-collection template using a fixed fee, kilograms or tonnes to suit the service terms. #### Work by the hour, fuel by the litre https://aicity.am/features/en/services#services-3-detail-7 Use available templates to record work hours or fuel litres and calculate charges at the applicable unit price. ### From a service request to a decision https://aicity.am/features/en/services#services-request-decisions Requests to start or stop a service have a visible workflow. Residents see pending requests while staff can decide and explain the outcome. #### A separate pending-request list https://aicity.am/features/en/services#services-request-decisions-detail-1 Distinguish active services from requests to start or stop them that still await approval. #### Rejection reasons and decision notices https://aicity.am/features/en/services#services-request-decisions-detail-2 Receive the service decision and any rejection reason to understand the next step. #### Request again after rejection https://aicity.am/features/en/services#services-request-decisions-detail-3 The earlier rejection remains in history, and you can submit a new request when circumstances change. #### Required and optional services https://aicity.am/features/en/services#services-request-decisions-detail-4 Optional services can be stopped through the defined request process; required services are not disabled solely by a resident’s choice. ### Subscription price and period https://aicity.am/features/en/services#services-period-pricing Service accounting distinguishes one-off orders from monthly subscriptions. Quantity, cancellation and price changes take their effective timing into account. #### Price retained at order time https://aicity.am/features/en/services#services-period-pricing-detail-1 For one-off orders, retain the price and quantity at request time separately from later price changes. #### Record service quantities https://aicity.am/features/en/services#services-period-pricing-detail-2 Record the assigned service quantity so billing corresponds to the amount ordered. #### Account for changes during the month https://aicity.am/features/en/services#services-period-pricing-detail-3 Supported adjustments for quantity changes or cancellation account for the relevant days and historical price. #### A new price for the next month https://aicity.am/features/en/services#services-period-pricing-detail-4 A new monthly service price applies from the next month while preserving past periods’ prices. #### Assign or stop a service in bulk https://aicity.am/features/en/services#services-period-pricing-detail-5 An authorised manager can handle service assignments for selected properties or residents together. ## From reporting a problem to tracking the work https://aicity.am/features/en/resident-service Every request has an owner, a progress trail and a recorded history. ### Report an issue quickly https://aicity.am/features/en/resident-service#resident-service-1 Residents report a problem with a title, description, urgency and attached photos or files. They can write the request themselves or start from Arega’s draft, then track its status in their request list. #### A title, description and urgency https://aicity.am/features/en/resident-service#resident-service-1-detail-1 Explain what happened and how urgent it is so the service team has the right starting information. #### Photos and attachments https://aicity.am/features/en/resident-service#resident-service-1-detail-2 Attach a photo of the problem or a relevant document so staff can review supporting material. #### Write a request or use an Arega-assisted draft https://aicity.am/features/en/resident-service#resident-service-1-detail-3 Write the request yourself or use Arega’s proposed text, reviewing it before submission. #### Your own request list and statuses https://aicity.am/features/en/resident-service#resident-service-1-detail-4 Find your requests in your own list and see the current stage of each issue. ### Keep delivery on track https://aicity.am/features/en/resident-service#resident-service-2 The team assigns an owner, priority and deadline to each request. Views and filters for new, ongoing, closed and overdue work show who is handling each issue and what remains unresolved. #### Assign a responsible person https://aicity.am/features/en/resident-service#resident-service-2-detail-1 Assign the request to a specific employee so responsibility for the resident’s issue is clear. #### Set a deadline and priority https://aicity.am/features/en/resident-service#resident-service-2-detail-2 Set the expected deadline and priority to organize the work queue. #### Review new, ongoing and closed work https://aicity.am/features/en/resident-service#resident-service-2-detail-3 View new requests, work in progress and completed items separately. #### Highlight overdue requests https://aicity.am/features/en/resident-service#resident-service-2-detail-4 Identify overdue requests in the list to investigate delays and move the work forward. #### Search and filter by work status https://aicity.am/features/en/resident-service#resident-service-2-detail-5 Filter by status or search for a specific issue to navigate a large work queue quickly. #### Requests awaiting replies or assignment https://aicity.am/features/en/resident-service#resident-service-2-detail-6 Identify requests that have no assignee or are waiting for the next reply. #### Average resolution-time overview https://aicity.am/features/en/resident-service#resident-service-2-detail-7 Review request states and average resolution time in the management summary to assess service delivery. ### Keep the conversation with the request https://aicity.am/features/en/resident-service#resident-service-3 Residents and staff can communicate within the request, adding comments and further photos. Replies and status changes stay in the same history, which Arega can summarize or use to prepare a draft response for the team. #### Messages between the resident and responsible person https://aicity.am/features/en/resident-service#resident-service-3-detail-1 Keep request-related questions and replies in the same record so information is not scattered across conversations. #### Updates on work progress https://aicity.am/features/en/resident-service#resident-service-3-detail-2 Add comments about completed steps or the next action to keep the other party informed. #### Additional photos https://aicity.am/features/en/resident-service#resident-service-3-detail-3 Add new photos to the existing request to show a changed situation or the outcome of work. #### A history of replies and status changes https://aicity.am/features/en/resident-service#resident-service-3-detail-4 Replies and status changes stay together so the full progression of an issue can be reviewed later. #### AI summaries and reply drafts for the team https://aicity.am/features/en/resident-service#resident-service-3-detail-5 For a long history, obtain Arega’s summary or draft reply for the team to review before use. ### Turn a chat issue into a task https://aicity.am/features/en/resident-service#resident-service-4 A building-chat issue can become a task proposal whose text you can review. The required support or applicable administrator review leads to an actual request linked to the original proposal. #### Prepare a request proposal from a discussion https://aicity.am/features/en/resident-service#resident-service-4-detail-1 Turn a problem discussed in chat into a proposed request for the service workflow. #### Review and edit the suggested text https://aicity.am/features/en/resident-service#resident-service-4-detail-2 Review the proposed title and description so they accurately represent the issue discussed. #### Gather participant support https://aicity.am/features/en/resident-service#resident-service-4-detail-3 Discussion participants can indicate support to move the proposal through the required process. #### Turn an accepted proposal into a request https://aicity.am/features/en/resident-service#resident-service-4-detail-4 A proposal with majority support can become a request; cases requiring separate review first go to an administrator. #### Preserve the link between the proposal and the request https://aicity.am/features/en/resident-service#resident-service-4-detail-5 The created request retains its link to the original proposal, connecting discussion with execution. ## Messaging and building discussions https://aicity.am/features/en/communication Private conversations, building discussions and thoughtful everyday conveniences. ### Private conversations https://aicity.am/features/en/communication#communication-1 Message management or an available contact in the app and send photos and attachments in the same conversation. Replies to specific messages, reactions and read indicators preserve context, while search helps retrieve previous information. #### Contact management or the relevant conversation partner https://aicity.am/features/en/communication#communication-1-detail-1 Message an available contact in the app to discuss the building issue in the same workspace. #### Text, photos, captions and attachments https://aicity.am/features/en/communication#communication-1-detail-2 Send an image or file with the necessary explanation to present the issue fully. #### Reply to a particular message https://aicity.am/features/en/communication#communication-1-detail-3 Reply to a specific message so the other person knows exactly which point you are addressing. #### Reactions and read indicators https://aicity.am/features/en/communication#communication-1-detail-4 Reactions provide a quick response, while read indicators show the message’s available reading status. #### Search messages https://aicity.am/features/en/communication#communication-1-detail-5 Search for a remembered word or phrase to find an earlier message in the conversation. ### Building discussions by topic https://aicity.am/features/en/communication#communication-2 Separate discussions keep building topics such as repairs or parking organized. Staff can approve, close or reopen a discussion and pin important messages, while participants can mute notifications or obtain a conversation summary. #### Separate topics for different questions https://aicity.am/features/en/communication#communication-2-detail-1 Use a separate discussion for each topic to keep related questions and replies together. #### Approve, close or reopen a discussion https://aicity.am/features/en/communication#communication-2-detail-2 The responsible person can approve or close a discussion and reopen it when necessary. #### Pin important messages https://aicity.am/features/en/communication#communication-2-detail-3 Pin important information in the discussion so participants can return to it easily. #### Mute discussion notifications https://aicity.am/features/en/communication#communication-2-detail-4 Mute a topic when you do not want frequent alerts while keeping the discussion accessible. #### Summarise a long conversation with Arega https://aicity.am/features/en/communication#communication-2-detail-5 Ask Arega for the main discussion points to understand a long conversation quickly. ### Saved messages, search and reminders https://aicity.am/features/en/communication#communication-3 Save an important message or set a personal reminder to return to it later. Unread filters and searches by date or content type help locate a message and open it in the context of its conversation. #### Saved messages https://aicity.am/features/en/communication#communication-3-detail-1 Save a useful message so you do not have to search the conversation for it again later. #### Personal reminders to revisit a message https://aicity.am/features/en/communication#communication-3-detail-2 Set a personal reminder to return to a message if you cannot address it now. #### An unread-conversations filter https://aicity.am/features/en/communication#communication-3-detail-3 Show only unread conversations to review new information separately. #### Search by date or content type https://aicity.am/features/en/communication#communication-3-detail-4 Narrow the search by date or content type to find a particular photo, file or message. #### Jump to a message with its surrounding context https://aicity.am/features/en/communication#communication-3-detail-5 Open a search result with its surrounding messages to understand the context correctly. #### Draft and reading-position retention on supported surfaces https://aicity.am/features/en/communication#communication-3-detail-6 In supported environments, return to an unsent draft or your previous reading position to continue the conversation. ### A considerate, moderated space https://aicity.am/features/en/communication#communication-4 Report an unwanted message and, in supported conversations, block the sender. Staff review reports and can temporarily freeze a discussion, with residents’ personal details displayed only to a limited extent. #### Report an unwanted message https://aicity.am/features/en/communication#communication-4-detail-1 Report a problematic message so the responsible team can review it. #### Block a conversation partner where available https://aicity.am/features/en/communication#communication-4-detail-2 Use blocking in supported conversations when you no longer want contact with that person. #### Responsible staff review reports https://aicity.am/features/en/communication#communication-4-detail-3 Staff review the report to determine the appropriate action for the situation. #### Temporarily freeze a discussion https://aicity.am/features/en/communication#communication-4-detail-4 Staff can temporarily pause a discussion while addressing a problem within it. #### Limit the personal information neighbours can see https://aicity.am/features/en/communication#communication-4-detail-5 Conversations show a limited set of personal details rather than exposing the resident’s full profile. ### Small conveniences for everyday conversations https://aicity.am/features/en/communication#chat-personal-tools Adapt important conversations, reminders and reading preferences to your needs. These conveniences help you find what matters and keep unfinished thoughts. #### Pin an important conversation https://aicity.am/features/en/communication#chat-personal-tools-detail-1 Pin a frequently used conversation to find it easily in your chat list. #### A reminder for a specific message https://aicity.am/features/en/communication#chat-personal-tools-detail-2 Return to a saved message using an available reminder in an hour, the next morning or a week later. #### Text size, colours and compact layout https://aicity.am/features/en/communication#chat-personal-tools-detail-3 In web chat, choose message text size and tint and enable a compact layout when useful. #### Load photos on demand https://aicity.am/features/en/communication#chat-personal-tools-detail-4 Use the web-chat setting to load photos on demand and control data usage. #### Hide and restore a discussion https://aicity.am/features/en/communication#chat-personal-tools-detail-5 Temporarily remove a discussion from your visible list and restore it when needed. ### Keep unfinished messages in view https://aicity.am/features/en/communication#chat-message-continuity Supported interfaces distinguish drafts, sending messages and unsent messages. Reading position and new-message indicators help you continue at your own pace. #### Sending progress and failure status https://aicity.am/features/en/communication#chat-message-continuity-detail-1 See whether a message is sending, waiting for a connection or has not completed delivery. #### Retry or remove an unsent message https://aicity.am/features/en/communication#chat-message-continuity-detail-2 Retry a failed message or confirm removal of a local version you no longer need. #### A separate draft for each conversation https://aicity.am/features/en/communication#chat-message-continuity-detail-3 On supported interfaces, the text being written is retained for the relevant account, building and conversation. #### A new-message count while reading history https://aicity.am/features/en/communication#chat-message-continuity-detail-4 While reading older messages, see the new-message count and choose when to jump to the latest one. ### Responsible discussion management https://aicity.am/features/en/communication#chat-moderation-tools Community discussions have rules, report review and AI-assisted checks. Authorised staff retain the management controls. #### AI-assisted content checks https://aicity.am/features/en/communication#chat-moderation-tools-detail-1 When enabled, the system can flag messages needing attention to support management review. #### Human review of decisions https://aicity.am/features/en/communication#chat-moderation-tools-detail-2 An authorised administrator can assess a moderation result and review a resident’s report through a separate workflow. #### Manage discussion rules https://aicity.am/features/en/communication#chat-moderation-tools-detail-3 Set building discussion rules and, with platform-level permission, manage prohibited-expression rules. #### Filter topics by state https://aicity.am/features/en/communication#chat-moderation-tools-detail-4 Separate active, pending-review, closed and frozen topics to organise moderation work. ## From a proposal to voting and result reports https://aicity.am/features/en/voting A clear path from a proposal to participation and results. ### Propose a vote from chat https://aicity.am/features/en/voting#voting-1 Prepare a voting draft from a discussion with a clear question and answer options. A proposal accepted through support or the required review creates a poll that then follows its own formal stages. #### Draft a poll from the discussion topic https://aicity.am/features/en/voting#voting-1-detail-1 Frame a discussion topic as a voting proposal with a clear matter to decide. #### Edit the question and answer options https://aicity.am/features/en/voting#voting-1-detail-2 Review the question and options before proceeding so participants understand the choice consistently. #### Gather participant support https://aicity.am/features/en/voting#voting-1-detail-3 Participants can support the proposal so it can proceed through the required review process. #### Review when the process requires it https://aicity.am/features/en/voting#voting-1-detail-4 A proposal requiring administrator review can be approved or rejected in the relevant queue when that stage applies. #### Move an approved proposal into the formal voting process https://aicity.am/features/en/voting#voting-1-detail-5 An approved proposal proceeds into formal voting preparation, following the required approvals and rules. ### Organise meetings and votes https://aicity.am/features/en/voting#voting-2 Organizers set the question, answer options, eligible owners and participation period. The material follows chair or board review where the procedure requires it, with current and completed votes retained in a list. #### Set a question, options and participation window https://aicity.am/features/en/voting#voting-2-detail-1 Define the question, answer options and participation deadline when preparing the vote. #### Chair or board review stages as required https://aicity.am/features/en/voting#voting-2-detail-2 Where the procedure requires it, voting material is sent for chair or board review. #### Define eligible participating owners https://aicity.am/features/en/voting#voting-2-detail-3 Define which owners are eligible to participate according to the matter and applicable procedure. #### Voting reminders https://aicity.am/features/en/voting#voting-2-detail-4 Remind eligible participants about an active vote so they do not miss the opportunity to take part. #### View ongoing and completed votes https://aicity.am/features/en/voting#voting-2-detail-5 Find active votes to participate and completed votes to review previous questions and outcomes. ### Record each participant’s choice https://aicity.am/features/en/voting#voting-3 Eligible owners vote in the app and confirm their choice and the required signature. Participation and results follow the defined rules, including quorum calculation and result visibility, while retaining the decision history. #### Owners vote from the app https://aicity.am/features/en/voting#voting-3-detail-1 An eligible owner opens the question in the app and selects an answer to record participation. #### Store the participant-approved signature https://aicity.am/features/en/voting#voting-3-detail-2 The signature confirmed during voting is retained with the participation record. #### Calculate quorum using configured rules https://aicity.am/features/en/voting#voting-3-detail-3 Participation is assessed against the defined quorum rules to show whether the required threshold is met. #### Reveal results according to the voting rules https://aicity.am/features/en/voting#voting-3-detail-4 Results are shown at the time and to the extent permitted by that vote’s rules. #### Keep participation and decision records https://aicity.am/features/en/voting#voting-3-detail-5 Participation and decision records remain available after completion for later reference. ### Results ready to share https://aicity.am/features/en/voting#voting-4 Summarize votes and participation and export them to PDF or Excel for review and presentation. The decision’s status depends on applicable rules and the procedure followed; the report presents the recorded participation and outcome. #### A summary of votes and participation https://aicity.am/features/en/voting#voting-4-detail-1 Review the recorded votes and participation together when presenting the result. #### Export-ready reports in PDF and Excel https://aicity.am/features/en/voting#voting-4-detail-2 Download the results as a document or spreadsheet for review and presentation. #### Retained records for the responsible person to review https://aicity.am/features/en/voting#voting-4-detail-3 Recorded material is retained so authorized staff can check the voting process and its data. #### A decision’s status depends on applicable rules and the procedure followed https://aicity.am/features/en/voting#voting-4-detail-4 The responsible person assesses the decision’s status under the relevant rules and verifies the required procedure. ### How a discussion proposal gains support https://aicity.am/features/en/voting#voting-discussion-support A request or voting proposal from a discussion has a separate support stage. It establishes participant support before creating a service request or formal poll. #### Select active participants https://aicity.am/features/en/voting#voting-discussion-support-detail-1 The support group is selected from the most active participants over the last seven days and the author, and is fixed when the proposal is created. #### Support or oppose https://aicity.am/features/en/voting#voting-discussion-support-detail-2 Selected participants can support or oppose the proposal, which requires the defined majority to pass. #### A twenty-four-hour window https://aicity.am/features/en/voting#voting-discussion-support-detail-3 An open support proposal has a one-day time limit so the decision does not remain unresolved indefinitely. #### Review when only the author participates https://aicity.am/features/en/voting#voting-discussion-support-detail-4 If the author is the only participant, the proposal goes to an administrator for review rather than self-approval. #### Author cancellation and one open proposal https://aicity.am/features/en/voting#voting-discussion-support-detail-5 The author can cancel at a permitted stage; the discussion’s current proposal is kept separate to avoid duplicate workflows. #### Link to the result and recover unfinished execution https://aicity.am/features/en/voting#voting-discussion-support-detail-6 An accepted proposal links to the resulting request or poll; unfinished creation remains visible for a controlled retry. ### Formal voting stages and materials https://aicity.am/features/en/voting#voting-formal-stages Formal voting has its own participants, approval stages and recorded outcome. Supporting a discussion proposal does not replace an owner’s formal participation. #### Documents attached to a vote https://aicity.am/features/en/voting#voting-formal-stages-detail-1 Attach the materials under consideration so participants can review them before deciding. #### Chair and board review https://aicity.am/features/en/voting#voting-formal-stages-detail-2 Under the defined process, a proposal can pass through a chair’s decision or separate board review and voting. #### Explicit owner consent https://aicity.am/features/en/voting#voting-formal-stages-detail-3 An owner’s vote uses the saved signature and explicit consent for that particular choice. #### Close on the deadline or full participation https://aicity.am/features/en/voting#voting-formal-stages-detail-4 Voting can close at its deadline or after all eligible participants have voted, according to the process rules. #### Record the final result https://aicity.am/features/en/voting#voting-formal-stages-detail-5 When voting closes, its final result is retained for later review and export. ## Publishing announcements and personal notifications https://aicity.am/features/en/announcements Keep communication organised, from building news to personal reminders. ### Reach a chosen audience https://aicity.am/features/en/announcements#announcements-1 Managers can target an announcement to the whole building, an entrance or a selected group, with photos and documents attached. Prepare it in three languages with Arega’s writing and translation assistance, then preview it before publication. #### The whole building, one entrance or a selected group https://aicity.am/features/en/announcements#announcements-1-detail-1 Select the announcement audience so information reaches the residents it concerns. #### Titles, text, photos and attachments https://aicity.am/features/en/announcements#announcements-1-detail-2 Attach an explanatory photo or document so residents have the full information. #### Armenian, Russian and English content https://aicity.am/features/en/announcements#announcements-1-detail-3 Prepare three language versions so the relevant residents can understand the announcement. #### Preview before publishing https://aicity.am/features/en/announcements#announcements-1-detail-4 Preview the finished announcement and check its text and attachments before publishing. #### AI help with writing and translation https://aicity.am/features/en/announcements#announcements-1-detail-5 Obtain a written or translated draft from Arega, then edit it to fit the announcement’s purpose. ### Manage the publishing lifecycle https://aicity.am/features/en/announcements#announcements-2 Announcements can move from a draft and staff approval to publication, temporary suspension and archiving. The team sees the current status and available view and response information and can review reports about the publication. #### Drafts and responsible-person approval https://aicity.am/features/en/announcements#announcements-2-detail-1 Save unfinished content as a draft and send it to the designated reviewer. #### Publish, pause and resume https://aicity.am/features/en/announcements#announcements-2-detail-2 Control an announcement’s visibility by publishing it, pausing it temporarily or resuming it. #### Archive completed announcements https://aicity.am/features/en/announcements#announcements-2-detail-3 Archive finished announcements to keep them separate from current items and available for later reference. #### Follow available reach and response indicators https://aicity.am/features/en/announcements#announcements-2-detail-4 Follow available view and response statistics to understand how the audience responds to the announcement. #### Review reported publications https://aicity.am/features/en/announcements#announcements-2-detail-5 Review reports about a publication to decide the appropriate action and manage its status. ### A personal notification centre https://aicity.am/features/en/announcements#announcements-3 Residents see notifications about payments, their requests and building events in one place. They can distinguish read and unread items, open the related page, mark everything as read and adjust notification preferences. #### Notifications about payments, requests and building events https://aicity.am/features/en/announcements#announcements-3-detail-1 Receive payment, request and important building-event information in your notification list. #### Distinguish read and unread items https://aicity.am/features/en/announcements#announcements-3-detail-2 Read indicators distinguish information you have already seen from unopened notifications. #### Open the page a notification relates to https://aicity.am/features/en/announcements#announcements-3-detail-3 Open the related request, payment or section directly from its notification to address it. #### Mark all as read https://aicity.am/features/en/announcements#announcements-3-detail-4 Once you have reviewed the information, clear all unread indicators in one action. #### Notification preferences and snoozing https://aicity.am/features/en/announcements#announcements-3-detail-5 Use available settings to choose notification preferences or snooze them where supported. #### Quiet hours https://aicity.am/features/en/announcements#announcements-3-detail-6 Set a time window for postponing ordinary notifications. Important access and account-security events follow separate rules. ### Timely reminders https://aicity.am/features/en/announcements#announcements-4 Reminders cover payments, outstanding balances, participation in a vote and new replies to requests. Available delivery channels depend on building settings and the user’s contact details, with delivery history available for staff review. #### Payment and debt reminders https://aicity.am/features/en/announcements#announcements-4-detail-1 Payment and debt reminders help you return to the finance page and check the amount due. #### Reminders to take part in a vote https://aicity.am/features/en/announcements#announcements-4-detail-2 Open an active vote from its reminder and participate if eligible. #### Alerts when a request receives a reply or changes status https://aicity.am/features/en/announcements#announcements-4-detail-3 Request updates alert you to replies and status changes without repeatedly checking the record yourself. #### Delivery history for the responsible team https://aicity.am/features/en/announcements#announcements-4-detail-4 Staff can check available delivery records for sent messages to follow communication progress. #### Available channels depend on building settings and user contact details https://aicity.am/features/en/announcements#announcements-4-detail-5 Message channels follow available building settings and the contact information provided by the resident. ### Notification channels you can choose https://aicity.am/features/en/announcements#notifications-channels Building messages can arrive in the app and through enabled external channels. Residents manage available preferences while the organisation manages channel conditions. #### In-app and phone notifications https://aicity.am/features/en/announcements#notifications-channels-detail-1 New events appear in the personal notification centre and, when enabled and permitted, as phone notifications. #### Email, SMS and WhatsApp communication https://aicity.am/features/en/announcements#notifications-channels-detail-2 With the appropriate integration and verified contact details, use the email, SMS or WhatsApp channels available to the building. #### Preferences by topic https://aicity.am/features/en/announcements#notifications-channels-detail-3 Adjust the available notification categories and channels to receive information in the way that suits you. #### Messages across the organisation’s buildings https://aicity.am/features/en/announcements#notifications-channels-detail-4 An organisation’s authorised staff can address audiences in several of its own buildings. ### Track delivery after sending https://aicity.am/features/en/announcements#notifications-delivery Preparing a message is the beginning of the workflow. Staff can check the audience, follow delivery and identify sends needing attention. #### Audience preview https://aicity.am/features/en/announcements#notifications-delivery-detail-1 Review intended recipients before a group send to reduce the chance of addressing the wrong audience. #### Delivery history and statuses https://aicity.am/features/en/announcements#notifications-delivery-detail-2 Review sent, pending and problematic deliveries using the outcomes reported by available channels. #### A queue of delivery issues https://aicity.am/features/en/announcements#notifications-delivery-detail-3 Platform staff can find delivery issues and record the outcome of their review. #### Message usage records https://aicity.am/features/en/announcements#notifications-delivery-detail-4 Authorised organisations can review usage and related billing information for enabled channels. ### Reminders at a useful time https://aicity.am/features/en/announcements#notifications-personal-control The notification centre helps you see events and return to them at a better time. Events from several buildings remain tied to the relevant account. #### Remind me in an hour or tomorrow https://aicity.am/features/en/announcements#notifications-personal-control-detail-1 Snooze an eligible reminder for an hour or a day; its relevance is checked before it is sent again. #### Open the relevant screen https://aicity.am/features/en/announcements#notifications-personal-control-detail-2 Open the related payment, request, vote or conversation screen from its notification, subject to your access. #### Hide an announcement for yourself https://aicity.am/features/en/announcements#notifications-personal-control-detail-3 For announcements that support it, stop showing the selected item in your account. #### Choose weather summaries https://aicity.am/features/en/announcements#notifications-personal-control-detail-4 When the service is enabled, manage weather-summary delivery in your preferences. ## Property sales, rentals and viewing requests https://aicity.am/features/en/marketplace Sales and rentals in a shared marketplace for residents across the platform. ### Find and compare https://aicity.am/features/en/marketplace#marketplace-1 Residents can search apartments, parking spaces and premises for sale or rent using price, area and building filters. Published locations appear on a map, with comparison of up to three listings, favorites and saved search filters. #### Sale and rental listings https://aicity.am/features/en/marketplace#marketplace-1-detail-1 Choose whether you want to buy or rent and browse the corresponding published listings. #### Apartments, parking spaces and premises https://aicity.am/features/en/marketplace#marketplace-1-detail-2 Narrow the search to the property type you need: apartment, parking space or premises. #### Filter by price, area and building https://aicity.am/features/en/marketplace#marketplace-1-detail-3 Set your preferred price, area and building filters to remove unsuitable listings from the results. #### A map of published locations https://aicity.am/features/en/marketplace#marketplace-1-detail-4 View listings with published locations on the map to compare where the properties are situated. #### Compare up to three listings https://aicity.am/features/en/marketplace#marketplace-1-detail-5 Select up to three listings and compare their key details side by side to support your choice. #### Favourites and saved search filters https://aicity.am/features/en/marketplace#marketplace-1-detail-6 Save listings as favorites and keep search filters to return to the same selection quickly. ### Showcase your property https://aicity.am/features/en/marketplace#marketplace-2 Owners add photos, price, floor area, room count and other property details. After review and publication, they can edit the listing, hide it temporarily, show it again or mark the property as sold or rented. #### Listing photos and details https://aicity.am/features/en/marketplace#marketplace-2-detail-1 Add property photos and a description to help interested people understand the space. #### Price, area, rooms and floor https://aicity.am/features/en/marketplace#marketplace-2-detail-2 Enter the main specifications so the listing can be found and compared using relevant filters. #### Review before publication https://aicity.am/features/en/marketplace#marketplace-2-detail-3 Before publication, the listing goes through the required review for presentation in the shared marketplace. #### Manage your own listings https://aicity.am/features/en/marketplace#marketplace-2-detail-4 Find your own listings in a dedicated list to manage their status and changes together. #### Edit, temporarily hide and show again https://aicity.am/features/en/marketplace#marketplace-2-detail-5 Update a listing or hide it temporarily while retaining the option to show it again. #### Mark a property as sold or rented https://aicity.am/features/en/marketplace#marketplace-2-detail-6 Mark the listing’s completed status after a deal so the property is not presented as still available. ### Contact the owner directly https://aicity.am/features/en/marketplace#marketplace-3 Interested residents can start a conversation with the owner from a listing and discuss that specific property. They can also send a viewing request with a preferred time and comment for the responsible person to arrange the next step. #### A conversation tied to the specific listing https://aicity.am/features/en/marketplace#marketplace-3-detail-1 A conversation started from a listing stays linked to that property so both parties know what is being discussed. #### Ask questions and clarify details in the same chat https://aicity.am/features/en/marketplace#marketplace-3-detail-2 Keep property questions and additional information in the same conversation to retain the full discussion. #### Request a viewing with a preferred time and note https://aicity.am/features/en/marketplace#marketplace-3-detail-3 Specify a preferred time and comment when requesting a property viewing. #### Send the viewing request to the responsible team https://aicity.am/features/en/marketplace#marketplace-3-detail-4 The responsible person receives the request to arrange the details; sending it does not confirm a viewing. #### Keep the listing context in the conversation https://aicity.am/features/en/marketplace#marketplace-3-detail-5 The listing link within the conversation helps keep discussions about different properties separate. #### Search conversation history https://aicity.am/features/en/marketplace#marketplace-3-detail-6 Find an earlier message in the property conversation and open its surrounding context to understand the agreement. #### Retry sending a message https://aicity.am/features/en/marketplace#marketplace-3-detail-7 In the supported app, identify an unsent message and retry it within the same property conversation. #### Visible reading status https://aicity.am/features/en/marketplace#marketplace-3-detail-8 The conversation retains reading position to distinguish new messages from history already viewed. ### Price comparisons and listing checks https://aicity.am/features/en/marketplace#marketplace-4 A listing shows its current status, validity and price in available currencies. Where enough data exists, sale-price comparisons provide context, and users can report inaccurate or unwanted content. #### View prices in available currencies https://aicity.am/features/en/marketplace#marketplace-4-detail-1 View prices in an available currency to compare offers in a familiar pricing format. #### Compare sale asking prices when enough data is available https://aicity.am/features/en/marketplace#marketplace-4-detail-2 Where enough data is available, use sale-price comparisons as additional context for your decision. #### Listing status and expiry https://aicity.am/features/en/marketplace#marketplace-4-detail-3 Check a listing’s status and validity to understand whether it remains current and available. #### Report an inappropriate listing https://aicity.am/features/en/marketplace#marketplace-4-detail-4 Report an inaccurate, suspicious or inappropriate listing for staff review. #### Block an unwanted user https://aicity.am/features/en/marketplace#marketplace-4-detail-5 Use blocking in supported interactions to limit further contact with an unwanted user. ### Search around your requirements https://aicity.am/features/en/marketplace#marketplace-discovery Narrow your property search by location, type, price and area. Sorting helps you reach suitable offers sooner. #### Sale or rental https://aicity.am/features/en/marketplace#marketplace-discovery-detail-1 Choose the transaction type to browse sale or rental offers in the right context. #### Apartment, parking space or premises https://aicity.am/features/en/marketplace#marketplace-discovery-detail-2 Filter by property type: apartment, parking space, commercial premises or another supported type. #### Minimum and maximum price https://aicity.am/features/en/marketplace#marketplace-discovery-detail-3 Set a price range to exclude offers outside your budget. #### Area range https://aicity.am/features/en/marketplace#marketplace-discovery-detail-4 Choose minimum and maximum areas to find properties of a suitable size. #### Search by building and text https://aicity.am/features/en/marketplace#marketplace-discovery-detail-5 Narrow results to a selected building or search terms to reach a relevant listing sooner. #### Newest, price or area https://aicity.am/features/en/marketplace#marketplace-discovery-detail-6 Sort by newest, ascending or descending price, or area to suit the way you compare offers. #### Only available offers https://aicity.am/features/en/marketplace#marketplace-discovery-detail-7 Use the availability filter to remove inactive or expired listings from current results. ### Map, favourites and comparison https://aicity.am/features/en/marketplace#marketplace-map-compare Review locations and key property details in a useful decision-making view. Save interesting offers and return to them while comparing. #### Search the visible map area https://aicity.am/features/en/marketplace#marketplace-map-compare-detail-1 Explore published offers within the selected map area, using markers and groups of nearby listings. #### Compare up to three offers side by side https://aicity.am/features/en/marketplace#marketplace-map-compare-detail-2 In the web comparison tool, view price, price per square metre, area, rooms, floor and other available details side by side. #### Your own favourites list https://aicity.am/features/en/marketplace#marketplace-map-compare-detail-3 Save a listing that interests you and remove it from favourites when it no longer suits your needs. #### Choose a display currency https://aicity.am/features/en/marketplace#marketplace-map-compare-detail-4 View offer prices in AMD, USD, EUR or RUB using the available exchange-rate conversion. #### Retained search preferences https://aicity.am/features/en/marketplace#marketplace-map-compare-detail-5 The web page retains search filters so you do not need to rebuild the same selection on your next visit. ### Tools for listing owners https://aicity.am/features/en/marketplace#marketplace-owner-tools Start from your registered property data and prepare the listing before publication. Control the photo order, contact visibility and listing lifecycle. #### Prefill from a registered property https://aicity.am/features/en/marketplace#marketplace-owner-tools-detail-1 Select an apartment, parking space or premises available to you to reuse its recorded details in the listing. #### Up to ten photos https://aicity.am/features/en/marketplace#marketplace-owner-tools-detail-2 Add up to ten photos, reorder them and remove individual images to present the property as intended. #### Choose whether to show your phone number https://aicity.am/features/en/marketplace#marketplace-owner-tools-detail-3 Choose whether the listing’s contact number is shown publicly or retains restricted visibility. #### Refresh a listing https://aicity.am/features/en/marketplace#marketplace-owner-tools-detail-4 Refresh the listing’s priority and validity at the permitted interval to keep it current. #### All your listings together https://aicity.am/features/en/marketplace#marketplace-owner-tools-detail-5 Manage pending, active, hidden and completed offers in My listings, with each offer’s current status visible. ### Price context and marketplace oversight https://aicity.am/features/en/marketplace#marketplace-insights-review Comparable sale listings help provide context for an asking price. Publication reviews and report handling help maintain marketplace quality. #### Comparable sale-listing insights https://aicity.am/features/en/marketplace#marketplace-insights-review-detail-1 When sufficient data is available, review the range and median of comparable active asking prices, with sample size and currency taken into account. #### Price context while preparing a listing https://aicity.am/features/en/marketplace#marketplace-insights-review-detail-2 Use available comparisons while preparing your listing to consider your asking price. These are advertised prices, not completed-sale valuations. #### Reasons for rejection or restriction https://aicity.am/features/en/marketplace#marketplace-insights-review-detail-3 A management review can approve an offer or provide a reason for rejecting or restricting it. #### Dedicated report handling https://aicity.am/features/en/marketplace#marketplace-insights-review-detail-4 Reports about inaccurate details, unsuitable material or a completed offer reach the responsible reviewer. #### A safeguard for repeated reports https://aicity.am/features/en/marketplace#marketplace-insights-review-detail-5 An offer reaching the configured threshold of reports from different users may be temporarily hidden and brought to an administrator’s attention. #### Marketplace management statistics https://aicity.am/features/en/marketplace#marketplace-insights-review-detail-6 Authorised administrators can review listing and moderation statistics to monitor marketplace activity. ## Property, owner and occupant records https://aicity.am/features/en/hoa-management Apartments, owners, renters and documents in one organised registry. ### A complete property record https://aicity.am/features/en/hoa-management#hoa-management-1 Each apartment, parking space or premises record contains its location within the building, number, area, owners and occupants. Documents, current ownership or sale status and change history are available in the same record. #### Apartments, parking spaces and common areas https://aicity.am/features/en/hoa-management#hoa-management-1-detail-1 Keep separate records for different property types so apartments and other spaces are clearly distinguished. #### Entrance, floor, number and area https://aicity.am/features/en/hoa-management#hoa-management-1-detail-2 Record a property’s location and area to identify it in the building and support relevant calculations. #### Owners and occupants https://aicity.am/features/en/hoa-management#hoa-management-1-detail-3 Distinguish owners from current occupants in the property record to represent their relationships correctly. #### Current ownership or sale status https://aicity.am/features/en/hoa-management#hoa-management-1-detail-4 Update the property’s current status to reflect sale progress or its ownership arrangement. #### Property documents and change history https://aicity.am/features/en/hoa-management#hoa-management-1-detail-5 Keep documents and earlier changes in the same record for later review of the property’s history. ### Verify ownership records https://aicity.am/features/en/hoa-management#hoa-management-2 Ownership confirmation starts with an attached document; supported certificates can provide a preliminary reading of the name, area and cadastral code. Staff check and approve the record while preserving the ownership-change date and previous accounting history. #### Attach ownership documents https://aicity.am/features/en/hoa-management#hoa-management-2-detail-1 Attach the ownership document so staff can review it when confirming the relationship. #### Read cadastral code, name and area from supported certificates https://aicity.am/features/en/hoa-management#hoa-management-2-detail-2 Check preliminary readings from a supported certificate against the original to prepare the record accurately. #### Final verification by a responsible person https://aicity.am/features/en/hoa-management#hoa-management-2-detail-3 Staff give final approval to document-derived details after inspecting and checking them. #### Preserve ownership-change dates https://aicity.am/features/en/hoa-management#hoa-management-2-detail-4 Retain the change date in the property history to distinguish ownership periods clearly. #### Distinguish previous and new owner records https://aicity.am/features/en/hoa-management#hoa-management-2-detail-5 When ownership changes, distinguish the previous and new owner’s records while retaining their history. ### Turn a spreadsheet into a registry https://aicity.am/features/en/hoa-management#hoa-management-3 Teams can import a large list of properties and residents from a spreadsheet instead of entering each row manually. Preview highlights errors and duplicates, and an incorrect import can be reversed before related financial transactions are recorded. #### Bulk-import apartments and residents https://aicity.am/features/en/hoa-management#hoa-management-3-detail-1 Import a prepared list of properties and people together to simplify initial setup for a large building. #### Support for Armenian spreadsheet headings https://aicity.am/features/en/hoa-management#hoa-management-3-detail-2 Use supported Armenian spreadsheet headings so locally prepared data can be recognized. #### Preview rows and review errors https://aicity.am/features/en/hoa-management#hoa-management-3-detail-3 Review rows and correct flagged errors before final import to keep the registry accurate. #### Identify duplicate data https://aicity.am/features/en/hoa-management#hoa-management-3-detail-4 Check flagged duplicates to avoid accidentally adding the same person or property again. #### Undo an incorrect import before financial activity is recorded https://aicity.am/features/en/hoa-management#hoa-management-3-detail-5 Reverse an incorrect import at the permitted stage before financial transactions exist against its records. #### Export import errors https://aicity.am/features/en/hoa-management#hoa-management-3-detail-6 Export invalid rows as CSV to correct the source data and prepare the next import. #### Import-batch history https://aicity.am/features/en/hoa-management#hoa-management-3-detail-7 Review earlier imports and each batch’s details to retain a record of the work performed. ### From invitation to activation https://aicity.am/features/en/hoa-management#hoa-management-4 After creating a resident account, staff can send a one-time activation link or code and track delivery and activation. Invitations can be resent, and resident onboarding readiness checked before launching the building. #### Create accounts and send activation invitations https://aicity.am/features/en/hoa-management#hoa-management-4-detail-1 Send an activation invitation to a registered resident so they can start using their account. #### One-time activation links or codes https://aicity.am/features/en/hoa-management#hoa-management-4-detail-2 Residents complete activation of their assigned account through the invitation link or code. #### Follow delivery and activation status https://aicity.am/features/en/hoa-management#hoa-management-4-detail-3 Staff track invitation and activation status to see whose onboarding is still incomplete. #### Resend an undelivered invitation https://aicity.am/features/en/hoa-management#hoa-management-4-detail-4 Resend an undelivered invitation using the available action so onboarding can continue. #### Manage technical accounts separately https://aicity.am/features/en/hoa-management#hoa-management-4-detail-5 Manage technical-purpose accounts separately from ordinary resident onboarding. #### Check building readiness before launch https://aicity.am/features/en/hoa-management#hoa-management-4-detail-6 Before launch, check record and invitation readiness to identify unfinished steps. ### Property changes with retained history https://aicity.am/features/en/hoa-management#registry-history The property record connects ownership, accounting setup and change dates. Previews help explain an action’s impact before confirmation. #### Several properties for one person https://aicity.am/features/en/hoa-management#registry-history-detail-1 Link several apartments, parking spaces or premises to one resident while retaining each property’s separate details and accounting. #### Record an opening balance https://aicity.am/features/en/hoa-management#registry-history-detail-2 Record an opening balance when property accounting starts so later movements follow from the correct basis. #### Preview an ownership change https://aicity.am/features/en/hoa-management#registry-history-detail-3 Before making the change, review ownership activation’s accounting effects and periods of responsibility. #### Identify an unresolved liability holder https://aicity.am/features/en/hoa-management#registry-history-detail-4 Find debt cases whose liable party needs clarification and move them into the supported resolution process. #### Internal notes and deletion impact https://aicity.am/features/en/hoa-management#registry-history-detail-5 Keep work notes for a property or resident, and review linked data and restrictions before removal. ### Was the invitation delivered and the account activated? https://aicity.am/features/en/hoa-management#invitation-followup Resident onboarding does not end when an invitation is sent. The invitation centre tracks delivery, activation and people who need help. #### Individual or group invitations https://aicity.am/features/en/hoa-management#invitation-followup-detail-1 Invite one resident, a selected group or those not yet invited after reviewing the recipient list. #### Issue a new valid invitation https://aicity.am/features/en/hoa-management#invitation-followup-detail-2 When needed, issue new activation details or resend a previously delivered invitation through the supported flow. #### Record contact with the resident https://aicity.am/features/en/hoa-management#invitation-followup-detail-3 Record a call or another contact attempt and its outcome so the next staff member can see what has been done. #### Escalate an invitation problem https://aicity.am/features/en/hoa-management#invitation-followup-detail-4 Escalate an unsuccessful delivery to the responsible person and follow subsequent work in the shared list. #### Export invitation progress https://aicity.am/features/en/hoa-management#invitation-followup-detail-5 Authorised staff can export invitation records to review the building’s onboarding progress. ## Teamwork and multi-building management https://aicity.am/features/en/enterprise A shared management overview with clear responsibilities for every building and team member. ### Compare buildings side by side https://aicity.am/features/en/enterprise#enterprise-1 Organizations managing several buildings can compare collections, balances, debt and open or overdue requests. A shared work queue and searches within the organization’s buildings help locate matters needing attention. #### Collection, balance and debt for each building https://aicity.am/features/en/enterprise#enterprise-1-detail-1 View building finances side by side to distinguish each building’s collections and debt position. #### Compare open and overdue requests https://aicity.am/features/en/enterprise#enterprise-1-detail-2 Compare service workload across buildings through open and overdue work and its progress. #### Identify buildings needing attention https://aicity.am/features/en/enterprise#enterprise-1-detail-3 Identify buildings needing closer oversight from the overall view to focus management attention. #### An organisation-wide work queue https://aicity.am/features/en/enterprise#enterprise-1-detail-4 Review work from the organization’s buildings together to coordinate the team’s tasks. #### Search across your organisation’s buildings https://aicity.am/features/en/enterprise#enterprise-1-detail-5 Search your organization’s accessible records for the resident, property or issue you need. ### A workspace for every role https://aicity.am/features/en/enterprise#enterprise-2 Chairs, managers, accountants, lawyers and technical staff receive tools appropriate to their work. An authorized lead defines which buildings an employee can view and which actions they can perform. #### An overview for the chair or manager https://aicity.am/features/en/enterprise#enterprise-2-detail-1 Use the leadership role to oversee the available view of finances, services and team activity. #### Billing tools for the accountant https://aicity.am/features/en/enterprise#enterprise-2-detail-2 Give accountants the billing, payment and reporting sections assigned to their responsibilities. #### Debt cases for the lawyer https://aicity.am/features/en/enterprise#enterprise-2-detail-3 Provide lawyers with the workspace intended for debt cases and their progression. #### Tasks for technical staff https://aicity.am/features/en/enterprise#enterprise-2-detail-4 Technical staff can focus on their assigned tasks and the progress of their work. #### Give each employee the buildings and actions they need https://aicity.am/features/en/enterprise#enterprise-2-detail-5 Select the buildings and actions an employee needs so access reflects actual responsibilities. ### An action and approval centre https://aicity.am/features/en/enterprise#enterprise-3 Teams track requests awaiting approval, assign responsible staff and hand work to the next person. Next steps, reminders and important action history show the current stage and whose decision is needed. #### Requests awaiting approval https://aicity.am/features/en/enterprise#enterprise-3-detail-1 View requests awaiting an authorized decision together so approval-stage matters are not overlooked. #### Assign responsibility and hand over work https://aicity.am/features/en/enterprise#enterprise-3-detail-2 Hand work to the relevant employee so the team knows who will carry out the next step. #### Next actions and reminders https://aicity.am/features/en/enterprise#enterprise-3-detail-3 Record the next action and any needed reminder to organize follow-up work. #### Request and approve permissions https://aicity.am/features/en/enterprise#enterprise-3-detail-4 Use the designated request and approval process when additional authority is needed. #### Review important action history https://aicity.am/features/en/enterprise#enterprise-3-detail-5 Review previous important actions to understand how the matter reached its current stage. ### Your organisation’s identity https://aicity.am/features/en/enterprise#enterprise-4 Management organizations can present their name, logo, contacts and building information to residents. Changes are previewed before publication, and a previous published version can be restored when needed. #### Organisation name and logo https://aicity.am/features/en/enterprise#enterprise-4-detail-1 Present the organization under its own name and approved logo so residents can recognize it. #### An organisation card residents can see https://aicity.am/features/en/enterprise#enterprise-4-detail-2 Show residents an organization card that brings the main management-service information together. #### Contacts and building information https://aicity.am/features/en/enterprise#enterprise-4-detail-3 Keep contacts and building information current so residents know where to turn for assistance. #### Preview and publish changes https://aicity.am/features/en/enterprise#enterprise-4-detail-4 Preview a new version first, then publish it for residents. #### Restore a previously published version https://aicity.am/features/en/enterprise#enterprise-4-detail-5 Restore the previous published version from the retained history when a change needs to be rolled back. ### Reports and a preserved history https://aicity.am/features/en/enterprise#enterprise-5 Export work and financial information as reports, and use the activity log to see who changed what and when. Supported records can be restored from the recycle bin, with relevant guides and Arega assistance available for each role. #### Export operational and financial reports https://aicity.am/features/en/enterprise#enterprise-5-detail-1 Download selected work or financial information for team review and reporting. #### See who changed what and when in the activity log https://aicity.am/features/en/enterprise#enterprise-5-detail-2 Use the log entry’s actor, time and action to establish the source of a change. #### Restore eligible records from the recycle bin https://aicity.am/features/en/enterprise#enterprise-5-detail-3 Restore a supported deleted record from the recycle bin when it needs to return to the working list. #### Role-relevant guides and Arega assistance https://aicity.am/features/en/enterprise#enterprise-5-detail-4 Use role-specific guides or ask Arega how to proceed with your work. ### Visible, manageable team permissions https://aicity.am/features/en/enterprise#team-permissions Each employee needs the buildings and actions appropriate to their work. Permission overviews, templates and approval requests help organise the team with clear controls. #### Ready-made role templates https://aicity.am/features/en/enterprise#team-permissions-detail-1 Apply a ready-made permission set to give an employee an appropriate working scope. #### Assign individual actions https://aicity.am/features/en/enterprise#team-permissions-detail-2 Where needed, grant selected additional actions to a specific employee within defined buildings. #### Permission matrix and effective-access checks https://aicity.am/features/en/enterprise#team-permissions-detail-3 See who has which permissions and check the effective access produced by assigned rules. #### Change requests and decision history https://aicity.am/features/en/enterprise#team-permissions-detail-4 Submit changes needing higher approval as requests and retain the decision and applied outcome. ### Help residents link accounts https://aicity.am/features/en/enterprise#account-link-casework Account-linking issues have a dedicated management workspace. Staff can track verification and contact outcomes through to the final decision. #### Find cases and assign an owner https://aicity.am/features/en/enterprise#account-link-casework-detail-1 Find an account-link case and assign the employee who will help the resident complete it. #### Contact notes and a follow-up date https://aicity.am/features/en/enterprise#account-link-casework-detail-2 Record contact with the resident and, when needed, set a time for the next review. #### Approve or reject after verification https://aicity.am/features/en/enterprise#account-link-casework-detail-3 An authorised reviewer decides on the link after considering the resident’s required verification steps. ### Export the fields you choose https://aicity.am/features/en/enterprise#custom-data-exports An authorised manager can build a data-export template. Preview and link controls help provide the required scope of information. #### Choose fields and filters https://aicity.am/features/en/enterprise#custom-data-exports-detail-1 Select export columns from the available field catalogue and apply supported filters. #### Test a preview https://aicity.am/features/en/enterprise#custom-data-exports-detail-2 Check a limited-row preview before the full export to review its structure and content. #### Manage a password-protected link https://aicity.am/features/en/enterprise#custom-data-exports-detail-3 Change the export link’s password or disable an export that is no longer needed. ## Creating ad campaigns and reviewing results https://aicity.am/features/en/partners An advertiser workspace and managed placements within available programmes. ### An advertiser workspace https://aicity.am/features/en/partners#partners-1 Advertisers use a separate workspace to manage their organization and team, create campaigns and attach advertising material. The campaign list shows current status and approval progress. #### Manage an organisation and its team https://aicity.am/features/en/partners#partners-1-detail-1 Manage the advertiser organization and its team in the same workspace to organize campaign work. #### Create campaigns and attach creative materials https://aicity.am/features/en/partners#partners-1-detail-2 Create a campaign record and attach the intended materials for review. #### Maintain contact details and verification progress https://aicity.am/features/en/partners#partners-1-detail-3 Keep contact information current and track approval so campaign-related communication remains possible. #### Review campaigns and their current status https://aicity.am/features/en/partners#partners-1-detail-4 See your campaigns in one list and distinguish work in preparation, running campaigns and finished items. ### Controlled publication https://aicity.am/features/en/partners#partners-2 When creating a campaign, advertisers select an available audience and placement and preview the material. Publication goes through staff approval, after which the schedule can be managed and the campaign paused or archived. #### Choose from available audiences and placements https://aicity.am/features/en/partners#partners-2-detail-1 Choose an available placement and audience that fit the campaign’s purpose. #### Preview creative materials and obtain approval https://aicity.am/features/en/partners#partners-2-detail-2 Preview the finished material and obtain the required approval before it is shown. #### Schedule, pause and archive campaigns https://aicity.am/features/en/partners#partners-2-detail-3 Manage campaign timing, pause it when needed and retain completed work in the archive. #### Respect organisation boundaries https://aicity.am/features/en/partners#partners-2-detail-4 Campaign and team activity stays within the relevant organization’s access scope. #### Understand a display issue https://aicity.am/features/en/partners#partners-2-detail-5 Authorised staff can check why campaign material is not selected for display by reviewing its status and conditions. ### Campaign results and billing https://aicity.am/features/en/partners#partners-3 Advertisers can follow impressions, visits and available outcome actions alongside invoice and payment status. Downloadable reports support reviewing campaign results and billing with their team. #### Reports on impressions and visits https://aicity.am/features/en/partners#partners-3-detail-1 Review available impression and visit figures in the report to assess audience response. #### Track available conversion events https://aicity.am/features/en/partners#partners-3-detail-2 Review actions tracked for the campaign as additional indicators of its outcome. #### Invoices and payment progress https://aicity.am/features/en/partners#partners-3-detail-3 Check campaign invoice and payment status in the billing area. #### Download reports https://aicity.am/features/en/partners#partners-3-detail-4 Save an available campaign report for internal review or future comparison. ### From advertiser application to a working team https://aicity.am/features/en/partners#advertiser-onboarding An advertiser can begin with an application and track its review. In the approved workspace, they manage their profile and team access. #### Submit an application and check its status https://aicity.am/features/en/partners#advertiser-onboarding-detail-1 Submit an advertiser application and follow its progress through the review process. #### Review submitted information https://aicity.am/features/en/partners#advertiser-onboarding-detail-2 Platform staff review submitted identification materials and approve or reject the application. #### Add and remove team members https://aicity.am/features/en/partners#advertiser-onboarding-detail-3 Invite colleagues into the advertiser workspace or remove access that is no longer needed. #### A campaign returned for revision https://aicity.am/features/en/partners#advertiser-onboarding-detail-4 When a review requests changes, revise the campaign and submit it again. ### Advertising invoices and payments in the portal https://aicity.am/features/en/partners#advertiser-finance The advertiser workspace shows the campaign’s financial workflow. Open an invoice, obtain its document and follow payment progress. #### Invoice PDF https://aicity.am/features/en/partners#advertiser-finance-detail-1 Open or download the advertising invoice PDF and receive it by email through the supported process. #### Card payment from the portal https://aicity.am/features/en/partners#advertiser-finance-detail-2 Where the payment integration is available, start a card payment for an invoice directly from the portal. #### Payment attempts and outcomes https://aicity.am/features/en/partners#advertiser-finance-detail-3 Review invoice payment attempts and current status to understand repeated or unfinished steps. #### An advertiser account statement https://aicity.am/features/en/partners#advertiser-finance-detail-4 Review invoices and payments in a combined statement to track the financial relationship. ## Organization, accounting and device operations https://aicity.am/features/en/platform For the platform operator: oversight of organisations, accounting and equipment. ### Launch new organisations https://aicity.am/features/en/platform#platform-1 Platform operators register organizations and buildings, assign managers and enable the required services. They also process website inquiries, check launch readiness and manage the building information shown publicly. #### Create organisations and buildings https://aicity.am/features/en/platform#platform-1-detail-1 Platform operators can create organization and building records to begin onboarding. #### Assign managers and available services https://aicity.am/features/en/platform#platform-1-detail-2 Assign building managers and select the services intended for that building. #### Check readiness for onboarding https://aicity.am/features/en/platform#platform-1-detail-3 Check the required onboarding steps before launch to identify incomplete work. #### Handle website enquiries https://aicity.am/features/en/platform#platform-1-detail-4 Review website inquiries from interested organizations and continue follow-up in the management workspace. #### Manage published buildings and coverage https://aicity.am/features/en/platform#platform-1-detail-5 Manage which buildings and details appear in the public map or directory. ### The platform’s own accounting https://aicity.am/features/en/platform#platform-2 Platform operators have a workspace for their own income, expenses, invoices and tax records. They can review and reverse accounting entries where needed, close periods and obtain general-ledger and balance-sheet reports. #### Invoices, income and expenses https://aicity.am/features/en/platform#platform-2-detail-1 Maintain the operator’s own invoices, income and expenses in its designated accounting records. #### Tax and VAT accounting https://aicity.am/features/en/platform#platform-2-detail-2 Record tax and VAT information through the relevant accounting process for later reporting. #### General ledger and trial-balance reports https://aicity.am/features/en/platform#platform-2-detail-3 Obtain general-ledger and balance-sheet reports to review the operator’s accounts. #### Review and reverse accounting entries https://aicity.am/features/en/platform#platform-2-detail-4 Use the review and reversal process for an incorrect entry while retaining its financial trail. #### Close accounting periods https://aicity.am/features/en/platform#platform-2-detail-5 Close a reviewed accounting period to preserve completed entries within a controlled period. #### Pre-close checks https://aicity.am/features/en/platform#platform-2-detail-6 Identify incomplete reconciliations and other outstanding issues before closing a platform accounting period. #### Reconcile subledgers with the general ledger https://aicity.am/features/en/platform#platform-2-detail-7 Compare source accounting records with the general ledger to identify discrepancies. #### VAT detail and export https://aicity.am/features/en/platform#platform-2-detail-8 The platform accountant can review VAT summaries and details and export them as CSV, Excel or PDF. #### Organisation subscription accounting https://aicity.am/features/en/platform#platform-2-detail-9 Manage the organisation’s platform billing plan and its payment and adjustment records. ### Oversee building equipment https://aicity.am/features/en/platform#platform-3 Technical teams can view connected equipment across buildings and identify unavailable or faulty devices. Diagnostic results, alerts and update or recovery progress help organize the necessary maintenance work. #### An overview of equipment across connected buildings https://aicity.am/features/en/platform#platform-3-detail-1 Review devices across buildings together to understand the overall equipment status. #### Alerts for unavailable devices and faults https://aicity.am/features/en/platform#platform-3-detail-2 Use unavailable-device and fault alerts to prioritize technical work. #### Technical diagnostic results https://aicity.am/features/en/platform#platform-3-detail-3 Use available diagnostic results to understand a device problem and choose an appropriate recovery step. #### Track device updates and recovery https://aicity.am/features/en/platform#platform-3-detail-4 Follow the status and outcome of a device update or recovery operation. #### Work items for the technical team https://aicity.am/features/en/platform#platform-3-detail-5 Add an identified device issue to the technical team’s work and follow its progress. ### Understand how the platform is used https://aicity.am/features/en/platform#platform-adoption Operator analytics shows usage by building and period. It helps identify where additional onboarding or guidance may be needed. #### Activated accounts and app-usage indicators https://aicity.am/features/en/platform#platform-adoption-detail-1 Compare accounts that have signed in with available recent-activity indicators to assess onboarding progress. #### Phone-key adoption overview https://aicity.am/features/en/platform#platform-adoption-detail-2 Distinguish aggregate counts for residents with a prepared phone key and those with recorded use. #### Compare payment methods https://aicity.am/features/en/platform#platform-adoption-detail-3 Review completed payments by method, count and amount. #### Property-marketplace engagement https://aicity.am/features/en/platform#platform-adoption-detail-4 Review aggregate listing views, started property conversations and listing activity. ### From detecting an issue to service work https://aicity.am/features/en/platform#platform-operations-controls The platform’s technical team monitors connected devices and services. Alerts, staff work and update progress remain visible in the operations view. #### Service and queue health https://aicity.am/features/en/platform#platform-operations-controls-detail-1 Review core services, communication and pending jobs to identify issues needing attention. #### Preview device updates https://aicity.am/features/en/platform#platform-operations-controls-detail-2 Review the target group before updating supported devices, then track progress and use the supported rollback process when needed. #### App-version overview https://aicity.am/features/en/platform#platform-operations-controls-detail-3 Review Android and iOS version adoption and preview the impact of a minimum-version requirement. #### A maintenance notice https://aicity.am/features/en/platform#platform-operations-controls-detail-4 Manage the platform notice shown to users during planned maintenance. #### Route support feedback to the right queue https://aicity.am/features/en/platform#platform-operations-controls-detail-5 Platform staff can review a resident’s report and, when appropriate, convert it into the relevant building-request workflow. ## A multilayer security architecture https://aicity.am/features/en/security Encryption, authentication, authorisation and recoverability: protection mechanisms with a clearly defined scope. ### Cryptographic protection of secrets https://aicity.am/features/en/security#security-crypto Sensitive service secrets use AES-256-GCM authenticated encryption. Keys are supplied through protected runtime configuration, and management interfaces present masked secret values. #### AES-256-GCM and AEAD https://aicity.am/features/en/security#security-crypto-detail-1 Storage paths for banking-integration passwords, TOTP secrets and relevant service keys use AES-256-GCM for encryption and tamper detection. #### Random IV and authentication tag https://aicity.am/features/en/security#security-crypto-detail-2 Each encryption uses a fresh random IV; authentication-tag verification rejects corrupted or altered ciphertext. #### Separate key management https://aicity.am/features/en/security#security-crypto-detail-3 Encryption keys are supplied through server configuration rather than stored alongside the ciphertext field; device-secret storage supports versioned key management. #### Masked secret values https://aicity.am/features/en/security#security-crypto-detail-4 Management views use masked values with limited identifying fragments instead of returning complete secrets in ordinary display responses. ### Authentication and account-takeover controls https://aicity.am/features/en/security#security-auth Password protection is complemented by TOTP multi-factor authentication, staff WebAuthn passkeys and login-attempt controls. Each mechanism applies to its supported roles and sign-in flows. #### bcrypt with cost factor 12 https://aicity.am/features/en/security#security-auth-detail-1 User passwords are stored as individually salted bcrypt hashes with cost factor 12; verification checks the hash rather than retaining a retrievable plaintext password. #### TOTP and single-use recovery codes https://aicity.am/features/en/security#security-auth-detail-2 Enabled TOTP requires an authenticator code, controls reuse of an accepted time step and provides hashed, single-use recovery codes. #### WebAuthn passkeys for staff https://aicity.am/features/en/security#security-auth-detail-3 Staff passkey authentication verifies origin, RP ID, a single-use challenge and required authenticator user verification through biometrics or a PIN. #### Login-attempt controls https://aicity.am/features/en/security#security-auth-detail-4 Sign-in and code-verification flows apply rate limits, failed-attempt tracking and relevant lockout rules. ### Web transport and session protection https://aicity.am/features/en/security#security-session Public connections use HTTPS/TLS, while web sessions separate short-lived access from server-managed renewal. Cookie restrictions, origin checks and token rotation reduce opportunities for session misuse. #### HTTPS/TLS and HSTS https://aicity.am/features/en/security#security-session-detail-1 Public web connections use TLS; HSTS instructs supporting browsers to use HTTPS for subsequent connections. #### Secure, HttpOnly, SameSite=Strict https://aicity.am/features/en/security#security-session-detail-2 Production web-session cookies use Secure, HttpOnly, SameSite=Strict and host-only scope; the actual renewal credential remains server-side. #### CSRF controls and origin verification https://aicity.am/features/en/security#security-session-detail-3 Cookie-session operations require exact origin/host matching and designated request attributes to reject unauthorized cross-site operations. #### Refresh-token rotation and reuse detection https://aicity.am/features/en/security#security-session-detail-4 Renewal replaces the previous token; reuse can revoke the associated session chain, and logout also performs server-side revocation. ### Layered data isolation https://aicity.am/features/en/security#security-data Access restrictions operate through application authorization and protected database tables. PostgreSQL Row-Level Security works with user, building and organization context. #### PostgreSQL RLS and FORCE RLS https://aicity.am/features/en/security#security-data-detail-1 Protected-table policies restrict readable and writable rows by building and user context, supplementing application authorization. #### Restricted database runtime role https://aicity.am/features/en/security#security-data-detail-2 The application’s database role is separated from maintenance privileges and designed to operate without ownership or BYPASSRLS privileges. #### RBAC and action-level permissions https://aicity.am/features/en/security#security-data-detail-3 Role, organization, building and action checks restrict the underlying server operation as well as page visibility. #### Chat and AI-history scope https://aicity.am/features/en/security#security-data-detail-4 Messaging checks participation, while resident AI history is scoped to its owning user and building to prevent access to another resident’s history. ### Mobile-secret and device protection https://aicity.am/features/en/security#security-mobile Android and iOS use operating-system protected storage for session secrets. Local locking and access revocation complement server-side authentication controls. #### Android Keystore and AES-256 https://aicity.am/features/en/security#security-mobile-detail-1 Android uses a Keystore-managed key and AES-256 protected storage; failure does not fall back to persistent plaintext credential storage. #### iOS Keychain with ThisDeviceOnly https://aicity.am/features/en/security#security-mobile-detail-2 iOS session secrets use Keychain with ThisDeviceOnly policy to prevent that session from migrating to another phone through ordinary backup restoration. #### Local PIN and biometric locking https://aicity.am/features/en/security#security-mobile-detail-3 On supported devices, PIN or biometric verification adds a local app-access layer alongside server authorization. #### Device-access revocation https://aicity.am/features/en/security#security-mobile-detail-4 Device or associated-access revocation is enforced through the relevant server checks to end subsequent authorized use. ### Cryptographic control of physical access https://aicity.am/features/en/security#security-access Compatible devices validate access using signed data and time limits. Commands from a phone or server are authenticated through the applicable access protocol. #### Ed25519 and ECDSA P-256 https://aicity.am/features/en/security#security-access-detail-1 Supported BLE access protocols use asymmetric signatures: a public key verifies the permission without exposing the signer’s private key to the reader. #### Challenge and expiry validation https://aicity.am/features/en/security#security-access-detail-2 Access verification checks the protocol challenge and permission validity period to limit reuse of previously captured messages. #### HMAC-SHA-256 commands https://aicity.am/features/en/security#security-access-detail-3 In the supported door-control protocol, authentication binds the door ID, action, unique command and execution window; changing the contents breaks verification. #### Signed results and firmware https://aicity.am/features/en/security#security-access-detail-4 Supported command results are bound to the original command hash. Validated device update artifacts undergo SHA-256 integrity and Ed25519 signature checks against a configured trusted key. ### Browser and request protection https://aicity.am/features/en/security#security-web Web protection combines browser security policies with server-side input validation. Access to private material is evaluated against the user’s current permissions. #### Content Security Policy https://aicity.am/features/en/security#security-web-detail-1 The CSP restricts executable script sources and blocks embedded objects, reducing the attack surface for injected content. #### Clickjacking and MIME protections https://aicity.am/features/en/security#security-web-detail-2 Frame-ancestors and X-Frame-Options restrict framing by other sites, while X-Content-Type-Options: nosniff limits incorrect interpretation of file types. #### Request validation and limits https://aicity.am/features/en/security#security-web-detail-3 Server-side validation checks expected fields and data formats, while operation-aware request limits constrain automated abuse. #### Private-file access checks https://aicity.am/features/en/security#security-web-detail-4 Protected-file requests check the current account and the material’s permitted audience. A no-store directive limits caching of sensitive responses by intermediaries. ### Payment and critical-action safeguards https://aicity.am/features/en/security#security-payments Financial trust combines bank confirmation, server-side verification and responsible human oversight. Critical-action approval is bound to the exact content that was reviewed. #### Card-data separation https://aicity.am/features/en/security#security-payments-detail-1 Online card details are entered in the bank’s payment environment. The platform does not store the full card number or CVV in its payment records. #### Server-side bank verification https://aicity.am/features/en/security#security-payments-detail-2 A payment-return page alone is not proof of payment: the integrated flow checks the result with the bank and matches it to the platform’s payment order. #### Approval bound to reviewed content https://aicity.am/features/en/security#security-payments-detail-3 For protected critical actions, HMAC-SHA-256 approval binds the action, responsible actor, organisation and content hash to detect substitution after preview. #### Single-use, time-limited approval https://aicity.am/features/en/security#security-payments-detail-4 Applicable approval tokens expire and are consumed once. In production, an unavailable verification store stops the protected action from proceeding. ### Traceability and AI permission boundaries https://aicity.am/features/en/security#security-audit Oversight includes significant-action history, limited disclosure of sensitive values and explicit AI access boundaries. An assistant response does not itself grant administrative or financial authority. #### Action audit trail https://aicity.am/features/en/security#security-audit-detail-1 Logged management actions are associated with an actor and time so changes can be investigated later. The audit trail is accessible to authorised staff. #### Secret masking and error references https://aicity.am/features/en/security#security-audit-detail-2 Sensitive-parameter masking and generic internal-error responses reduce secret exposure through diagnostics. An error reference supports investigation without showing internal details to the user. #### AI access within role boundaries https://aicity.am/features/en/security#security-audit-detail-3 Arega’s tools operate within the user’s and organisation’s permitted data scope. A conversation does not grant additional access to another resident’s or organisation’s information. #### Human approval for consequential steps https://aicity.am/features/en/security#security-audit-detail-4 A proposal from a photo or discussion follows its required approval step. AI does not independently post payments, change permissions or close cases; the final action remains under responsible human control. ### Encrypted backups and recovery https://aicity.am/features/en/security#security-recovery The backup architecture includes encrypted repositories, a separate remote copy and recovery checks. Recoverability is managed as an operational process with monitoring and testing. #### AES-256 backup encryption https://aicity.am/features/en/security#security-recovery-detail-1 PostgreSQL pgBackRest repositories are configured with AES-256-CBC encryption. The additional remote backup flow provides encrypted copies of data and uploaded files. #### Remote storage and server identity checks https://aicity.am/features/en/security#security-recovery-detail-2 Storage separate from the primary infrastructure reduces the impact of a single-location failure. Strict SFTP host-key verification authenticates the intended remote server. #### Point-in-time recovery: PITR https://aicity.am/features/en/security#security-recovery-detail-3 Full, differential and incremental backups are complemented by PostgreSQL WAL archives, allowing recovery to a chosen point within the retained backup chain. #### Recovery drills and monitoring https://aicity.am/features/en/security#security-recovery-detail-4 Operational procedures provide for backup-freshness monitoring, integrity checks and isolated recovery drills before restored data is put into use. ### The information each person needs https://aicity.am/features/en/security#security-1 Residents see information relating to their properties and permissions, while staff see their assigned work scope. Management organizations’ data stays separated, with published listings available in the shared property marketplace. #### Residents see their properties and available services https://aicity.am/features/en/security#security-1-detail-1 Access is tied to the authenticated resident account, property relationships and active permissions to limit data scope. #### Employees work within their assigned scope https://aicity.am/features/en/security#security-1-detail-2 An employee’s data and action scope is determined by assigned roles and building permissions. #### Management organisations’ data stays separate https://aicity.am/features/en/security#security-1-detail-3 Access to organizations’ operational data is separated according to organization and building boundaries. #### The shared property marketplace contains published offers https://aicity.am/features/en/security#security-1-detail-4 A published shared-market listing does not expose its building’s financial or administrative records. ### Approvals and accountability https://aicity.am/features/en/security#security-2 Important changes record who performed the action and when. Financial and access-related actions are restricted by role, with staff approval required in relevant workflows and a history of accepted terms and consents retained. #### Record who made important changes and when https://aicity.am/features/en/security#security-2-detail-1 Activity records retain the actor and time of important changes for review and accountability. #### Manage financial and entry permissions by role https://aicity.am/features/en/security#security-2-detail-2 Financial and physical-access actions require the relevant authorization beyond merely being signed in. #### Responsible-person approval in the relevant workflows https://aicity.am/features/en/security#security-2-detail-3 Approval-based workflows require a decision by an authorized person before the change proceeds. #### Keep terms and consent history https://aicity.am/features/en/security#security-2-detail-4 Terms acceptance and consent records are retained to review the applicable version and acceptance process. ### Help and personal control https://aicity.am/features/en/security#security-3 Users can manage account and device access, personal settings and notification choices. Available account-closure or deletion requests, privacy terms and support contacts explain how to control their account and obtain help. #### Manage account and device access https://aicity.am/features/en/security#security-3-detail-1 Account and device access controls help manage active environments and end permissions that are no longer needed. #### Personal settings and notification choices https://aicity.am/features/en/security#security-3-detail-2 Use personal settings to manage available preferences and message delivery within your account. #### Available account closure or deletion requests https://aicity.am/features/en/security#security-3-detail-3 Submit the designated account-closure or deletion request under the applicable process and retention terms. #### Privacy information and support contacts https://aicity.am/features/en/security#security-3-detail-4 Data-processing terms and security or support contacts are available on the relevant public pages. #### Guides for residents and management teams https://aicity.am/features/en/security#security-3-detail-5 Role-specific guides explain the intended steps and reduce uncertainty when using the platform.