# Arega: resident questions and request preparation — AI City Technologies Source: https://aicity.am/features/en/ai Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## Arega: resident questions and request preparation https://aicity.am/features/en/ai Help with your home, bills and everyday questions, right in the app. ### Explaining charges and debt https://aicity.am/features/en/ai#ai-1 Residents can ask Arega what makes up a debt or amount due and receive an explanation by unpaid month and service. The assistant also summarizes recent payments and available payment methods to help residents understand their finance page. #### A clear explanation of your balance and debt https://aicity.am/features/en/ai#ai-1-detail-1 Ask Arega about your balance for a plain-language explanation based on accessible financial records. #### A summary of unpaid months and services https://aicity.am/features/en/ai#ai-1-detail-2 Ask which unpaid services and months make up your outstanding balance. #### Check recent payments https://aicity.am/features/en/ai#ai-1-detail-3 Ask about recent payments to check available records directly within the conversation. #### Find available payment options https://aicity.am/features/en/ai#ai-1-detail-4 Arega explains payment options available in your account so you can choose a suitable method. ### Preparing a request from a photo https://aicity.am/features/en/ai#ai-2 A resident sends Arega a photo of a building problem and receives a proposed request title, description and urgency. They review and edit the draft as needed, then confirm submission of the request with the photo attached. #### Show Arega a photo of a building issue https://aicity.am/features/en/ai#ai-2-detail-1 Photograph the problem and attach the image to the conversation so Arega can help prepare a request. #### Get a suggested title, description and urgency https://aicity.am/features/en/ai#ai-2-detail-2 Receive proposed wording from the photo to explain the problem clearly to the management team. #### Edit the draft https://aicity.am/features/en/ai#ai-2-detail-3 Edit the draft before sending and add relevant details that are not visible in the photo. #### Confirm and submit the request with the photo https://aicity.am/features/en/ai#ai-2-detail-4 Once you confirm the final draft, the request and photo enter the service team’s workflow. ### Summaries of building events and your requests https://aicity.am/features/en/ai#ai-3 Ask Arega to summarize accessible building discussions, explain voting progress or review your open requests. It helps identify matters needing attention and find the building’s responsible contacts or emergency numbers. #### Concise discussion summaries https://aicity.am/features/en/ai#ai-3-detail-1 Request a discussion summary to understand the main points without rereading the entire conversation. #### Understand voting progress using information available to you https://aicity.am/features/en/ai#ai-3-detail-2 Ask about a vote to receive an explanation of its progress and results that you are allowed to view. #### Review open requests and notifications https://aicity.am/features/en/ai#ai-3-detail-3 Summarize your open requests and notifications in the conversation to understand what needs attention next. #### A summary of items needing attention https://aicity.am/features/en/ai#ai-3-detail-4 Ask Arega to highlight matters needing your attention from the information it can access. #### Find building contacts and emergency contacts https://aicity.am/features/en/ai#ai-3-detail-5 Use the assistant to find the responsible contact or emergency numbers listed for your building. ### Preparing guest access in chat https://aicity.am/features/en/ai#ai-4 Use the conversation with Arega to prepare guest access, including available doors and the validity period. You review the conditions and confirm creation of the link; later, the assistant can summarize active passes or explain why a door is unavailable. #### Prepare guest-access conditions in a conversation https://aicity.am/features/en/ai#ai-4-detail-1 Tell Arega about the guest access you need and prepare the proposed conditions through the conversation. #### Review doors and validity before confirming https://aicity.am/features/en/ai#ai-4-detail-2 Before creating the link, review which doors the guest may use and when access ends. #### Create a guest link after your confirmation https://aicity.am/features/en/ai#ai-4-detail-3 The guest pass is created after you confirm that you accept the proposed access conditions. #### Review active guest access https://aicity.am/features/en/ai#ai-4-detail-4 Ask which guest passes remain active to review current access in a single answer. #### Understand why a door may be unavailable https://aicity.am/features/en/ai#ai-4-detail-5 If an entrance is unavailable, Arega explains the reason shown in available records and helps identify the next step. ### Help using the app https://aicity.am/features/en/ai#ai-5 When you need help completing an action, Arega provides step-by-step guidance and helps you reach the relevant screen. You can also ask about your property, household, rental arrangements or services, and contact management with the conversation’s context when needed. #### Step-by-step help in Armenian, Russian and English https://aicity.am/features/en/ai#ai-5-detail-1 Ask about an action in your chosen language and receive step-by-step guidance to complete it yourself. #### Open the relevant screen https://aicity.am/features/en/ai#ai-5-detail-2 Follow the assistant’s relevant link to reach the needed section without searching through menus. #### Summarise your properties, household and rental arrangements https://aicity.am/features/en/ai#ai-5-detail-3 Ask for a summary of your accessible property and household relationships to understand your current status. #### Find available services and linked buildings https://aicity.am/features/en/ai#ai-5-detail-4 Find out which buildings and services your account can access and where to use them. #### Contact management with the conversation context https://aicity.am/features/en/ai#ai-5-detail-5 When human help is needed, pass the inquiry to management with the context already discussed. ### Ask Arega what makes up the amount https://aicity.am/features/en/ai#ai-finance-explanations Arega helps explain personal finances through everyday questions. Answers use data available to your account and help you find the next step. #### The rate and how it is calculated https://aicity.am/features/en/ai#ai-finance-explanations-detail-1 Ask about the building’s rates and whether an amount is fixed, based on area or associated with a particular property. #### Late-charge rate and grace period https://aicity.am/features/en/ai#ai-finance-explanations-detail-2 Arega can explain the building’s recorded late-charge terms, including the rate and grace days. #### Debt separated by recipient https://aicity.am/features/en/ai#ai-finance-explanations-detail-3 Understand which part of the debt belongs to the building and which to platform services using the available accounting breakdown. #### Receipt amounts still awaiting confirmation https://aicity.am/features/en/ai#ai-finance-explanations-detail-4 Ask about a submitted amount awaiting confirmation to distinguish it from a completed payment. #### A summary of saved payment methods https://aicity.am/features/en/ai#ai-finance-explanations-detail-5 Check whether you have a saved card, which is the default and which payment options are available without exposing secret card details in chat. ### Property and household questions in a conversation https://aicity.am/features/en/ai#ai-household-details Ask Arega for a summary of your properties, household and rental arrangements. It helps identify active relationships and pending steps. #### Apartment, parking and premises details https://aicity.am/features/en/ai#ai-household-details-detail-1 Ask about properties available to you to clarify their address, entrance, number or recorded area. #### Household members and delegated payments https://aicity.am/features/en/ai#ai-household-details-detail-2 Review your household group and accepted or pending payment-responsibility transfers within your access scope. #### The renter’s payment status https://aicity.am/features/en/ai#ai-household-details-detail-3 The owner can ask Arega about the current renter’s building-payment debt and overdue months. #### Short-stay activation status https://aicity.am/features/en/ai#ai-household-details-detail-4 Use the available summary of your short stays to check guest activation and the stay’s current status. #### Linked buildings and request progress https://aicity.am/features/en/ai#ai-household-details-detail-5 Ask which buildings are linked to your account and what step your account-link request is waiting for. ### Understand your account and building setup https://aicity.am/features/en/ai#ai-profile-building Arega helps explain which details are verified and which sections are available to you. It presents the relevant status and directs you to the appropriate screen. #### Contact and ownership verification status https://aicity.am/features/en/ai#ai-profile-building-detail-1 Check whether contacts and submitted ownership records are verified or still awaiting review. #### Signature and vehicle-registration summary https://aicity.am/features/en/ai#ai-profile-building-detail-2 Arega can report whether a signature is present and how many vehicles are registered without displaying unnecessary personal details. #### Intercom and recent-call summary https://aicity.am/features/en/ai#ai-profile-building-detail-3 Ask about your entrance’s available intercom and recent recorded calls to understand the current picture. #### Service price, type and pending activation https://aicity.am/features/en/ai#ai-profile-building-detail-4 Ask Arega for active, orderable and pending services together with their available pricing terms. #### The building and its management organisation https://aicity.am/features/en/ai#ai-profile-building-detail-5 Check the building address, your entrance and the management organisation, distinguishing them from platform support. ### A conversation that helps you take the next step https://aicity.am/features/en/ai#ai-conversation-help An Arega answer can lead to the relevant screen or guide. Earlier conversation text is retained so you can continue with the context already discussed. #### Converse in Armenian, Russian or English https://aicity.am/features/en/ai#ai-conversation-help-detail-1 Ask in the language that suits you and receive help in the platform’s three main languages. #### Continue an earlier conversation https://aicity.am/features/en/ai#ai-conversation-help-detail-2 When reopening the app or page, load the saved conversation and continue working on the same question. #### Unread chats and mute-status overview https://aicity.am/features/en/ai#ai-conversation-help-detail-3 Arega can show your available conversations, unread counts and notification mute status. #### Find the relevant guide https://aicity.am/features/en/ai#ai-conversation-help-detail-4 Help can include the relevant manual page and action steps so you can continue independently. #### Understand the assistant’s capabilities and limits https://aicity.am/features/en/ai#ai-conversation-help-detail-5 Ask what Arega can help with and which actions require your confirmation or a responsible staff member’s decision.