# Debt collection and legal case management — AI City Technologies Source: https://aicity.am/features/en/debt Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## Debt collection and legal case management https://aicity.am/features/en/debt From a reminder to a repayment plan or legal case, keep the next step visible. ### An overview of outstanding debt https://aicity.am/features/en/debt#debt-1 Review debt by property, payer and unpaid month, alongside payment and delay history. This helps identify cases needing attention and track whether balances are being reduced or continue to grow. #### Debt by apartment, payer and unpaid month https://aicity.am/features/en/debt#debt-1-detail-1 Find a property’s or payer’s debt and see which months remain unpaid. #### Review overdue periods and payment behaviour https://aicity.am/features/en/debt#debt-1-detail-2 Review payment and delay history to organize work on a debt with better context. #### Identify cases needing attention https://aicity.am/features/en/debt#debt-1-detail-3 Identify cases needing further work in the debt list so the team can focus its attention. #### Track debt changes and collection progress https://aicity.am/features/en/debt#debt-1-detail-4 Follow changes in the outstanding balance and incoming payments to assess collection progress. ### A collection work queue https://aicity.am/features/en/debt#debt-2 Assign an owner to each collection case, record the outcome of calls or conversations and set a date for the next action. The team can see previous agreements and current work, allowing the next person to continue from the latest step. #### Assign a responsible person and next action https://aicity.am/features/en/debt#debt-2-detail-1 Assign a case owner and specify the next action so responsibility remains clear. #### Keep calls, notes and agreements together https://aicity.am/features/en/debt#debt-2-detail-2 Record discussion outcomes and agreements after each contact so the next staff member has the history. #### Set follow-up or snooze dates https://aicity.am/features/en/debt#debt-2-detail-3 Set a date to revisit the case or resume work so a deferred matter is not forgotten. #### See team activity and outcomes https://aicity.am/features/en/debt#debt-2-detail-4 Review team actions and case progress to understand workload distribution and results. #### A work diary https://aicity.am/features/en/debt#debt-2-detail-5 Review completed contacts and upcoming actions in time order to plan the working day. #### Staff activity and outcome measures https://aicity.am/features/en/debt#debt-2-detail-6 The responsible manager can review team activity alongside collection outcomes. #### A printable account statement https://aicity.am/features/en/debt#debt-2-detail-7 Obtain a print-friendly account statement for a selected resident or property to support case review. ### Repayment plans https://aicity.am/features/en/debt#debt-3 Record an agreed repayment plan with its payment stages and due dates. Track which stages have been completed or missed and how actual payments compare with the agreement. #### Record repayment agreements https://aicity.am/features/en/debt#debt-3-detail-1 Keep the agreed repayment plan in the case as a shared basis for follow-up work. #### Track instalment dates and progress https://aicity.am/features/en/debt#debt-3-detail-2 See the due date and completion status of each planned payment to follow the schedule. #### See overdue instalments https://aicity.am/features/en/debt#debt-3-detail-3 Identify overdue, incomplete stages to organize the next follow-up with the resident. #### Review the plan alongside the resident’s payments https://aicity.am/features/en/debt#debt-3-detail-4 Compare the agreement with actual payments to see which portion has already been settled. ### Know which debt cases need attention first https://aicity.am/features/en/debt#debt-risk-actions Look beyond the debt amount to payment behaviour and the length of the delay. Use this picture to prioritise work in context. #### Risk groups and scores https://aicity.am/features/en/debt#debt-risk-actions-detail-1 Calculated criteria distinguish regular payers, cases needing attention and persistent payment problems. #### Reasons behind a score https://aicity.am/features/en/debt#debt-risk-actions-detail-2 See how delays, responses to reminders or a broken repayment arrangement relate to a case’s assessment. #### Preview a group action https://aicity.am/features/en/debt#debt-risk-actions-detail-3 Review the residents affected before sending reminders or taking another permitted group action. #### Refer a case to the lawyer https://aicity.am/features/en/debt#debt-risk-actions-detail-4 Refer a case needing legal work to the relevant queue with its earlier contacts and agreements preserved.