# Payments, confirmation and history — AI City Technologies Source: https://aicity.am/features/en/payments Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## Payments, confirmation and history https://aicity.am/features/en/payments Residents know what they are paying for. Accountants can follow each payment. ### Pay from the app https://aicity.am/features/en/payments#payments-1 Residents see the service and amount due in the app, then continue to the bank’s payment page to pay by card. Afterwards, they can check the result, open the electronic receipt and manage their saved cards. #### Amount due by service and recipient https://aicity.am/features/en/payments#payments-1-detail-1 Before paying, check the amount for each service and who will receive it. #### Card payments through the bank’s payment page https://aicity.am/features/en/payments#payments-1-detail-2 Continue from the app to the bank’s payment page and follow its steps to complete a card payment. #### Manage saved cards https://aicity.am/features/en/payments#payments-1-detail-3 View and manage saved cards to keep the options you want for future payments. #### Payment status and a digital receipt https://aicity.am/features/en/payments#payments-1-detail-4 Check the transaction result after payment and open the receipt as evidence of the payment. ### Confirm a bank transfer https://aicity.am/features/en/payments#payments-2 After paying by bank transfer, a resident can attach the receipt for confirmation. Arega helps read the amount, date and recipient and flag potential inconsistencies; an accountant reviews the document and approves or rejects the payment record. #### Residents attach a transfer receipt https://aicity.am/features/en/payments#payments-2-detail-1 Attach the bank receipt in the app so an accountant can check and record your transfer. #### Arega helps read its amount, date and recipient https://aicity.am/features/en/payments#payments-2-detail-2 Pre-read receipt details help staff review a transfer without retyping all of the information. #### Duplicate or inconsistent receipts are flagged https://aicity.am/features/en/payments#payments-2-detail-3 A possible duplicate or inconsistency flag prompts staff to examine the receipt before approval. #### A responsible person approves or rejects the payment https://aicity.am/features/en/payments#payments-2-detail-4 Submitting a receipt does not itself confirm the payment; staff review it and decide whether to record it. #### Recipient bank details https://aicity.am/features/en/payments#payments-2-detail-5 Check the relevant recipient’s bank details before making the transfer so the money reaches the correct account. #### Receipt-submission history and withdrawal https://aicity.am/features/en/payments#payments-2-detail-6 Track your submitted receipts and withdraw an incorrect or unnecessary submission at a permitted stage. #### Amounts awaiting bank confirmation https://aicity.am/features/en/payments#payments-2-detail-7 A submitted receipt amount can appear as awaiting bank confirmation until the payment is finally recorded. ### Reconcile bank statements https://aicity.am/features/en/payments#payments-3 After importing a bank statement, accountants review which property and payer each transfer has been matched to. Unrecognized and duplicate rows are checked separately, and the matching result is confirmed before payments are recorded. #### Import and preview a bank statement https://aicity.am/features/en/payments#payments-3-detail-1 Upload the bank statement and preview the incoming rows before proceeding with reconciliation. #### Match payments to apartments and payers https://aicity.am/features/en/payments#payments-3-detail-2 Check the matched property and payer for each transfer so the amount reaches the appropriate account. #### Review unmatched entries separately https://aicity.am/features/en/payments#payments-3-detail-3 Review payments with an unrecognized payer or property separately and determine the correct match. #### Detect repeated imports https://aicity.am/features/en/payments#payments-3-detail-4 Duplicate flags help identify previously imported entries and avoid recording the same transfer twice. #### Confirm reconciliation results https://aicity.am/features/en/payments#payments-3-detail-5 Confirm the reconciliation after reviewing the matches to finalize the payment records. ### A complete payment history https://aicity.am/features/en/payments#payments-4 Payment history distinguishes successful, pending and unconfirmed transactions and can be filtered by date or status. The same history provides access to receipts and recorded overpayments and refunds. #### Distinguish completed, pending and unconfirmed payments https://aicity.am/features/en/payments#payments-4-detail-1 Use the status to see whether a payment succeeded, is still pending or has not been confirmed. #### Search and filter by date and status https://aicity.am/features/en/payments#payments-4-detail-2 Filter by dates or transaction status to locate a particular payment in a long history. #### View and download receipts https://aicity.am/features/en/payments#payments-4-detail-3 Open and download a previous payment’s receipt whenever supporting evidence is needed. #### Track overpayments and refunds https://aicity.am/features/en/payments#payments-4-detail-4 View recorded overpayments and refunds to understand how they affect the balance. ### Automatic payments, by choice https://aicity.am/features/en/payments#payments-5 Where automatic payments are enabled, residents can opt in, choose a payment card and set an amount limit. They retain control of the arrangement and can withdraw consent when they no longer want automatic payments. #### Available in buildings where the service is enabled https://aicity.am/features/en/payments#payments-5-detail-1 Automatic-payment settings are available when the service has been activated for your building. #### Requires the resident’s separate consent https://aicity.am/features/en/payments#payments-5-detail-2 Residents must separately accept the relevant conditions and consent before automatic payments are enabled. #### A spending limit and selected payment card https://aicity.am/features/en/payments#payments-5-detail-3 Choose the payment card and permitted amount limit to control the automatic-payment arrangement. #### Consent can be withdrawn https://aicity.am/features/en/payments#payments-5-detail-4 Withdraw consent in the relevant setting when you no longer want automatic payments. ### Apply payments to the right obligations https://aicity.am/features/en/payments#payments-allocation Received money should be applied to the correct resident and obligation. The accountant can review allocated and unallocated amounts and resolve outstanding mismatches. #### Choose the property to pay for https://aicity.am/features/en/payments#payments-allocation-detail-1 Residents can distinguish amounts due for an apartment, parking space or other property and select the relevant item. #### Several obligations in a payment basket https://aicity.am/features/en/payments#payments-allocation-detail-2 Gather selected payments in a basket while retaining any separate payment steps needed for different recipients. #### Automatic or manual allocation https://aicity.am/features/en/payments#payments-allocation-detail-3 With accounting permissions, apply a recorded payment to debts using the suggested allocation or a manual adjustment. #### A queue of unallocated amounts https://aicity.am/features/en/payments#payments-allocation-detail-4 Find payments whose amounts have not yet been fully applied to obligations in a dedicated queue. ### Pending payments and refunds https://aicity.am/features/en/payments#payments-bank-review A bank operation may need verification or further processing. Authorised finance staff can find these cases, check the bank’s response and follow the final outcome. #### Pending payment attempts https://aicity.am/features/en/payments#payments-bank-review-detail-1 Review pending or unfinished payment attempts and identify those needing additional checks. #### Recheck the status with the bank https://aicity.am/features/en/payments#payments-bank-review-detail-2 Authorised staff can recheck the bank result when the displayed status is not yet final. #### Refund and cancellation workflows https://aicity.am/features/en/payments#payments-bank-review-detail-3 With the required permission, initiate an eligible refund or bank cancellation and track its processing. #### Refund history https://aicity.am/features/en/payments#payments-bank-review-detail-4 Recorded attempts and results show whether a refund has been requested, is pending or has completed. ### Control your saved cards https://aicity.am/features/en/payments#payments-card-controls Link a bank card for future payments and choose your preferred one. Saving a card and consenting to recurring charges are separate choices. #### Add a card https://aicity.am/features/en/payments#payments-card-controls-detail-1 Add a card through the bank’s supported process so it is available for your next payment. #### Choose a default card https://aicity.am/features/en/payments#payments-card-controls-detail-2 Choose a default card for the relevant recipient to make starting your next payment easier. #### Pay with a saved card https://aicity.am/features/en/payments#payments-card-controls-detail-3 Initiate a new payment yourself using one of the available saved cards. #### Unlink a card https://aicity.am/features/en/payments#payments-card-controls-detail-4 Remove a card you no longer use from your saved payment methods, subject to bank processing. ### Simpler recurring statement reconciliation https://aicity.am/features/en/payments#payments-import-rules Recognise recurring bank-statement descriptions using saved rules. Each import still has its own review, confirmation and history. #### Save matching rules https://aicity.am/features/en/payments#payments-import-rules-detail-1 Save a rule based on the description or counterparty to make similar rows easier to recognise on the next import. #### Bank references linked to an apartment https://aicity.am/features/en/payments#payments-import-rules-detail-2 Retain a recognised link to an apartment to reduce repeated matching work for future transfers. #### Confirmed import history https://aicity.am/features/en/payments#payments-import-rules-detail-3 Open a previous import batch to inspect its rows, matches and recorded outcome. #### Controlled reversal of an incorrect import https://aicity.am/features/en/payments#payments-import-rules-detail-4 Where permitted, reverse an incorrect import result while retaining the action history.