# Organization, accounting and device operations — AI City Technologies Source: https://aicity.am/features/en/platform Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## Organization, accounting and device operations https://aicity.am/features/en/platform For the platform operator: oversight of organisations, accounting and equipment. ### Launch new organisations https://aicity.am/features/en/platform#platform-1 Platform operators register organizations and buildings, assign managers and enable the required services. They also process website inquiries, check launch readiness and manage the building information shown publicly. #### Create organisations and buildings https://aicity.am/features/en/platform#platform-1-detail-1 Platform operators can create organization and building records to begin onboarding. #### Assign managers and available services https://aicity.am/features/en/platform#platform-1-detail-2 Assign building managers and select the services intended for that building. #### Check readiness for onboarding https://aicity.am/features/en/platform#platform-1-detail-3 Check the required onboarding steps before launch to identify incomplete work. #### Handle website enquiries https://aicity.am/features/en/platform#platform-1-detail-4 Review website inquiries from interested organizations and continue follow-up in the management workspace. #### Manage published buildings and coverage https://aicity.am/features/en/platform#platform-1-detail-5 Manage which buildings and details appear in the public map or directory. ### The platform’s own accounting https://aicity.am/features/en/platform#platform-2 Platform operators have a workspace for their own income, expenses, invoices and tax records. They can review and reverse accounting entries where needed, close periods and obtain general-ledger and balance-sheet reports. #### Invoices, income and expenses https://aicity.am/features/en/platform#platform-2-detail-1 Maintain the operator’s own invoices, income and expenses in its designated accounting records. #### Tax and VAT accounting https://aicity.am/features/en/platform#platform-2-detail-2 Record tax and VAT information through the relevant accounting process for later reporting. #### General ledger and trial-balance reports https://aicity.am/features/en/platform#platform-2-detail-3 Obtain general-ledger and balance-sheet reports to review the operator’s accounts. #### Review and reverse accounting entries https://aicity.am/features/en/platform#platform-2-detail-4 Use the review and reversal process for an incorrect entry while retaining its financial trail. #### Close accounting periods https://aicity.am/features/en/platform#platform-2-detail-5 Close a reviewed accounting period to preserve completed entries within a controlled period. #### Pre-close checks https://aicity.am/features/en/platform#platform-2-detail-6 Identify incomplete reconciliations and other outstanding issues before closing a platform accounting period. #### Reconcile subledgers with the general ledger https://aicity.am/features/en/platform#platform-2-detail-7 Compare source accounting records with the general ledger to identify discrepancies. #### VAT detail and export https://aicity.am/features/en/platform#platform-2-detail-8 The platform accountant can review VAT summaries and details and export them as CSV, Excel or PDF. #### Organisation subscription accounting https://aicity.am/features/en/platform#platform-2-detail-9 Manage the organisation’s platform billing plan and its payment and adjustment records. ### Oversee building equipment https://aicity.am/features/en/platform#platform-3 Technical teams can view connected equipment across buildings and identify unavailable or faulty devices. Diagnostic results, alerts and update or recovery progress help organize the necessary maintenance work. #### An overview of equipment across connected buildings https://aicity.am/features/en/platform#platform-3-detail-1 Review devices across buildings together to understand the overall equipment status. #### Alerts for unavailable devices and faults https://aicity.am/features/en/platform#platform-3-detail-2 Use unavailable-device and fault alerts to prioritize technical work. #### Technical diagnostic results https://aicity.am/features/en/platform#platform-3-detail-3 Use available diagnostic results to understand a device problem and choose an appropriate recovery step. #### Track device updates and recovery https://aicity.am/features/en/platform#platform-3-detail-4 Follow the status and outcome of a device update or recovery operation. #### Work items for the technical team https://aicity.am/features/en/platform#platform-3-detail-5 Add an identified device issue to the technical team’s work and follow its progress. ### Understand how the platform is used https://aicity.am/features/en/platform#platform-adoption Operator analytics shows usage by building and period. It helps identify where additional onboarding or guidance may be needed. #### Activated accounts and app-usage indicators https://aicity.am/features/en/platform#platform-adoption-detail-1 Compare accounts that have signed in with available recent-activity indicators to assess onboarding progress. #### Phone-key adoption overview https://aicity.am/features/en/platform#platform-adoption-detail-2 Distinguish aggregate counts for residents with a prepared phone key and those with recorded use. #### Compare payment methods https://aicity.am/features/en/platform#platform-adoption-detail-3 Review completed payments by method, count and amount. #### Property-marketplace engagement https://aicity.am/features/en/platform#platform-adoption-detail-4 Review aggregate listing views, started property conversations and listing activity. ### From detecting an issue to service work https://aicity.am/features/en/platform#platform-operations-controls The platform’s technical team monitors connected devices and services. Alerts, staff work and update progress remain visible in the operations view. #### Service and queue health https://aicity.am/features/en/platform#platform-operations-controls-detail-1 Review core services, communication and pending jobs to identify issues needing attention. #### Preview device updates https://aicity.am/features/en/platform#platform-operations-controls-detail-2 Review the target group before updating supported devices, then track progress and use the supported rollback process when needed. #### App-version overview https://aicity.am/features/en/platform#platform-operations-controls-detail-3 Review Android and iOS version adoption and preview the impact of a minimum-version requirement. #### A maintenance notice https://aicity.am/features/en/platform#platform-operations-controls-detail-4 Manage the platform notice shown to users during planned maintenance. #### Route support feedback to the right queue https://aicity.am/features/en/platform#platform-operations-controls-detail-5 Platform staff can review a resident’s report and, when appropriate, convert it into the relevant building-request workflow.