# From reporting a problem to tracking the work — AI City Technologies Source: https://aicity.am/features/en/resident-service Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## From reporting a problem to tracking the work https://aicity.am/features/en/resident-service Every request has an owner, a progress trail and a recorded history. ### Report an issue quickly https://aicity.am/features/en/resident-service#resident-service-1 Residents report a problem with a title, description, urgency and attached photos or files. They can write the request themselves or start from Arega’s draft, then track its status in their request list. #### A title, description and urgency https://aicity.am/features/en/resident-service#resident-service-1-detail-1 Explain what happened and how urgent it is so the service team has the right starting information. #### Photos and attachments https://aicity.am/features/en/resident-service#resident-service-1-detail-2 Attach a photo of the problem or a relevant document so staff can review supporting material. #### Write a request or use an Arega-assisted draft https://aicity.am/features/en/resident-service#resident-service-1-detail-3 Write the request yourself or use Arega’s proposed text, reviewing it before submission. #### Your own request list and statuses https://aicity.am/features/en/resident-service#resident-service-1-detail-4 Find your requests in your own list and see the current stage of each issue. ### Keep delivery on track https://aicity.am/features/en/resident-service#resident-service-2 The team assigns an owner, priority and deadline to each request. Views and filters for new, ongoing, closed and overdue work show who is handling each issue and what remains unresolved. #### Assign a responsible person https://aicity.am/features/en/resident-service#resident-service-2-detail-1 Assign the request to a specific employee so responsibility for the resident’s issue is clear. #### Set a deadline and priority https://aicity.am/features/en/resident-service#resident-service-2-detail-2 Set the expected deadline and priority to organize the work queue. #### Review new, ongoing and closed work https://aicity.am/features/en/resident-service#resident-service-2-detail-3 View new requests, work in progress and completed items separately. #### Highlight overdue requests https://aicity.am/features/en/resident-service#resident-service-2-detail-4 Identify overdue requests in the list to investigate delays and move the work forward. #### Search and filter by work status https://aicity.am/features/en/resident-service#resident-service-2-detail-5 Filter by status or search for a specific issue to navigate a large work queue quickly. #### Requests awaiting replies or assignment https://aicity.am/features/en/resident-service#resident-service-2-detail-6 Identify requests that have no assignee or are waiting for the next reply. #### Average resolution-time overview https://aicity.am/features/en/resident-service#resident-service-2-detail-7 Review request states and average resolution time in the management summary to assess service delivery. ### Keep the conversation with the request https://aicity.am/features/en/resident-service#resident-service-3 Residents and staff can communicate within the request, adding comments and further photos. Replies and status changes stay in the same history, which Arega can summarize or use to prepare a draft response for the team. #### Messages between the resident and responsible person https://aicity.am/features/en/resident-service#resident-service-3-detail-1 Keep request-related questions and replies in the same record so information is not scattered across conversations. #### Updates on work progress https://aicity.am/features/en/resident-service#resident-service-3-detail-2 Add comments about completed steps or the next action to keep the other party informed. #### Additional photos https://aicity.am/features/en/resident-service#resident-service-3-detail-3 Add new photos to the existing request to show a changed situation or the outcome of work. #### A history of replies and status changes https://aicity.am/features/en/resident-service#resident-service-3-detail-4 Replies and status changes stay together so the full progression of an issue can be reviewed later. #### AI summaries and reply drafts for the team https://aicity.am/features/en/resident-service#resident-service-3-detail-5 For a long history, obtain Arega’s summary or draft reply for the team to review before use. ### Turn a chat issue into a task https://aicity.am/features/en/resident-service#resident-service-4 A building-chat issue can become a task proposal whose text you can review. The required support or applicable administrator review leads to an actual request linked to the original proposal. #### Prepare a request proposal from a discussion https://aicity.am/features/en/resident-service#resident-service-4-detail-1 Turn a problem discussed in chat into a proposed request for the service workflow. #### Review and edit the suggested text https://aicity.am/features/en/resident-service#resident-service-4-detail-2 Review the proposed title and description so they accurately represent the issue discussed. #### Gather participant support https://aicity.am/features/en/resident-service#resident-service-4-detail-3 Discussion participants can indicate support to move the proposal through the required process. #### Turn an accepted proposal into a request https://aicity.am/features/en/resident-service#resident-service-4-detail-4 A proposal with majority support can become a request; cases requiring separate review first go to an administrator. #### Preserve the link between the proposal and the request https://aicity.am/features/en/resident-service#resident-service-4-detail-5 The created request retains its link to the original proposal, connecting discussion with execution.