# Service subscriptions and one-off orders — AI City Technologies Source: https://aicity.am/features/en/services Language: en Availability depends on the user’s role, enabled building services and compatible equipment. ## Service subscriptions and one-off orders https://aicity.am/features/en/services Core maintenance, subscriptions and one-off orders in one place. ### Explore available services https://aicity.am/features/en/services#services-1 Residents can view active services separately from those available to request, with prices, descriptions and conditions. They can request activation or cancellation, track the request and withdraw it while it is pending. #### See active and newly available services separately https://aicity.am/features/en/services#services-1-detail-1 Distinguish active services from offers you can still request to join. #### Review prices, descriptions and conditions https://aicity.am/features/en/services#services-1-detail-2 Before choosing, review what the service includes, its price and its activation conditions. #### Request a subscription or cancellation https://aicity.am/features/en/services#services-1-detail-3 Submit an activation or cancellation request through the app for the responsible team to review. #### Track or withdraw a pending request https://aicity.am/features/en/services#services-1-detail-4 Check whether a request is still under review and cancel it while it remains pending if needed. ### One-off service orders https://aicity.am/features/en/services#services-2 For an available one-off service, residents choose the quantity and see the price before submitting an order. The responsible person approves it, its progress is retained in the history and the charge enters the appropriate records. #### Order a selected service https://aicity.am/features/en/services#services-2-detail-1 Select an available service needed on a one-off basis and submit the order. #### See the quantity and order price https://aicity.am/features/en/services#services-2-detail-2 Review the quantity and price while preparing the order so the cost is clear in advance. #### Approval by a responsible person https://aicity.am/features/en/services#services-2-detail-3 The responsible person reviews the order so its fulfillment follows the agreed process. #### Order status and history https://aicity.am/features/en/services#services-2-detail-4 Track the current status in the order list and revisit previous orders later. #### Include the amount in the relevant account https://aicity.am/features/en/services#services-2-detail-5 The order amount appears in the appropriate records so the service charge is included in the financial view. ### Services that fit your building https://aicity.am/features/en/services#services-3 Managers can configure maintenance, security, parking, waste collection and other building services using suitable charging rules. A service can be mandatory or optional, with charges based on people, area, time, visits or consumption. #### Maintenance, security, parking and waste collection https://aicity.am/features/en/services#services-3-detail-1 List the building’s actual services with distinct names and terms so residents can understand the offer. #### Charge per person, day, hour, trip or unit https://aicity.am/features/en/services#services-3-detail-2 Choose a suitable charging basis per person, period, visit or ordered unit. #### Charge by weight, volume, area or consumption https://aicity.am/features/en/services#services-3-detail-3 For measured services, select the relevant unit so charges follow the quantity used. #### Distinguish required and optional services https://aicity.am/features/en/services#services-3-detail-4 State whether the service is part of the building’s mandatory provision or chosen by the resident. #### Assign a service to several apartments together https://aicity.am/features/en/services#services-3-detail-5 Assign the same service to selected properties together instead of repeating the action for every unit. #### Waste collection by recorded weight or fixed fee https://aicity.am/features/en/services#services-3-detail-6 Choose a supported waste-collection template using a fixed fee, kilograms or tonnes to suit the service terms. #### Work by the hour, fuel by the litre https://aicity.am/features/en/services#services-3-detail-7 Use available templates to record work hours or fuel litres and calculate charges at the applicable unit price. ### From a service request to a decision https://aicity.am/features/en/services#services-request-decisions Requests to start or stop a service have a visible workflow. Residents see pending requests while staff can decide and explain the outcome. #### A separate pending-request list https://aicity.am/features/en/services#services-request-decisions-detail-1 Distinguish active services from requests to start or stop them that still await approval. #### Rejection reasons and decision notices https://aicity.am/features/en/services#services-request-decisions-detail-2 Receive the service decision and any rejection reason to understand the next step. #### Request again after rejection https://aicity.am/features/en/services#services-request-decisions-detail-3 The earlier rejection remains in history, and you can submit a new request when circumstances change. #### Required and optional services https://aicity.am/features/en/services#services-request-decisions-detail-4 Optional services can be stopped through the defined request process; required services are not disabled solely by a resident’s choice. ### Subscription price and period https://aicity.am/features/en/services#services-period-pricing Service accounting distinguishes one-off orders from monthly subscriptions. Quantity, cancellation and price changes take their effective timing into account. #### Price retained at order time https://aicity.am/features/en/services#services-period-pricing-detail-1 For one-off orders, retain the price and quantity at request time separately from later price changes. #### Record service quantities https://aicity.am/features/en/services#services-period-pricing-detail-2 Record the assigned service quantity so billing corresponds to the amount ordered. #### Account for changes during the month https://aicity.am/features/en/services#services-period-pricing-detail-3 Supported adjustments for quantity changes or cancellation account for the relevant days and historical price. #### A new price for the next month https://aicity.am/features/en/services#services-period-pricing-detail-4 A new monthly service price applies from the next month while preserving past periods’ prices. #### Assign or stop a service in bulk https://aicity.am/features/en/services#services-period-pricing-detail-5 An authorised manager can handle service assignments for selected properties or residents together.