AI CITY TECHNOLOGIES

Arega: resident questions and request preparation

Help with your home, bills and everyday questions, right in the app.

Explaining charges and debt

Residents can ask Arega what makes up a debt or amount due and receive an explanation by unpaid month and service. The assistant also summarizes recent payments and available payment methods to help residents understand their finance page.

A clear explanation of your balance and debt

Ask Arega about your balance for a plain-language explanation based on accessible financial records.

A summary of unpaid months and services

Ask which unpaid services and months make up your outstanding balance.

Check recent payments

Ask about recent payments to check available records directly within the conversation.

Find available payment options

Arega explains payment options available in your account so you can choose a suitable method.

Preparing a request from a photo

A resident sends Arega a photo of a building problem and receives a proposed request title, description and urgency. They review and edit the draft as needed, then confirm submission of the request with the photo attached.

Show Arega a photo of a building issue

Photograph the problem and attach the image to the conversation so Arega can help prepare a request.

Get a suggested title, description and urgency

Receive proposed wording from the photo to explain the problem clearly to the management team.

Edit the draft

Edit the draft before sending and add relevant details that are not visible in the photo.

Confirm and submit the request with the photo

Once you confirm the final draft, the request and photo enter the service team’s workflow.

Summaries of building events and your requests

Ask Arega to summarize accessible building discussions, explain voting progress or review your open requests. It helps identify matters needing attention and find the building’s responsible contacts or emergency numbers.

Concise discussion summaries

Request a discussion summary to understand the main points without rereading the entire conversation.

Understand voting progress using information available to you

Ask about a vote to receive an explanation of its progress and results that you are allowed to view.

Review open requests and notifications

Summarize your open requests and notifications in the conversation to understand what needs attention next.

A summary of items needing attention

Ask Arega to highlight matters needing your attention from the information it can access.

Find building contacts and emergency contacts

Use the assistant to find the responsible contact or emergency numbers listed for your building.

Preparing guest access in chat

Use the conversation with Arega to prepare guest access, including available doors and the validity period. You review the conditions and confirm creation of the link; later, the assistant can summarize active passes or explain why a door is unavailable.

Prepare guest-access conditions in a conversation

Tell Arega about the guest access you need and prepare the proposed conditions through the conversation.

Review doors and validity before confirming

Before creating the link, review which doors the guest may use and when access ends.

Create a guest link after your confirmation

The guest pass is created after you confirm that you accept the proposed access conditions.

Review active guest access

Ask which guest passes remain active to review current access in a single answer.

Understand why a door may be unavailable

If an entrance is unavailable, Arega explains the reason shown in available records and helps identify the next step.

Help using the app

When you need help completing an action, Arega provides step-by-step guidance and helps you reach the relevant screen. You can also ask about your property, household, rental arrangements or services, and contact management with the conversation’s context when needed.

Step-by-step help in Armenian, Russian and English

Ask about an action in your chosen language and receive step-by-step guidance to complete it yourself.

Open the relevant screen

Follow the assistant’s relevant link to reach the needed section without searching through menus.

Summarise your properties, household and rental arrangements

Ask for a summary of your accessible property and household relationships to understand your current status.

Find available services and linked buildings

Find out which buildings and services your account can access and where to use them.

Contact management with the conversation context

When human help is needed, pass the inquiry to management with the context already discussed.

Ask Arega what makes up the amount

Arega helps explain personal finances through everyday questions. Answers use data available to your account and help you find the next step.

The rate and how it is calculated

Ask about the building’s rates and whether an amount is fixed, based on area or associated with a particular property.

Late-charge rate and grace period

Arega can explain the building’s recorded late-charge terms, including the rate and grace days.

Debt separated by recipient

Understand which part of the debt belongs to the building and which to platform services using the available accounting breakdown.

Receipt amounts still awaiting confirmation

Ask about a submitted amount awaiting confirmation to distinguish it from a completed payment.

A summary of saved payment methods

Check whether you have a saved card, which is the default and which payment options are available without exposing secret card details in chat.

Property and household questions in a conversation

Ask Arega for a summary of your properties, household and rental arrangements. It helps identify active relationships and pending steps.

Apartment, parking and premises details

Ask about properties available to you to clarify their address, entrance, number or recorded area.

Household members and delegated payments

Review your household group and accepted or pending payment-responsibility transfers within your access scope.

The renter’s payment status

The owner can ask Arega about the current renter’s building-payment debt and overdue months.

Short-stay activation status

Use the available summary of your short stays to check guest activation and the stay’s current status.

Linked buildings and request progress

Ask which buildings are linked to your account and what step your account-link request is waiting for.

Understand your account and building setup

Arega helps explain which details are verified and which sections are available to you. It presents the relevant status and directs you to the appropriate screen.

Contact and ownership verification status

Check whether contacts and submitted ownership records are verified or still awaiting review.

Signature and vehicle-registration summary

Arega can report whether a signature is present and how many vehicles are registered without displaying unnecessary personal details.

Intercom and recent-call summary

Ask about your entrance’s available intercom and recent recorded calls to understand the current picture.

Service price, type and pending activation

Ask Arega for active, orderable and pending services together with their available pricing terms.

The building and its management organisation

Check the building address, your entrance and the management organisation, distinguishing them from platform support.

A conversation that helps you take the next step

An Arega answer can lead to the relevant screen or guide. Earlier conversation text is retained so you can continue with the context already discussed.

Converse in Armenian, Russian or English

Ask in the language that suits you and receive help in the platform’s three main languages.

Continue an earlier conversation

When reopening the app or page, load the saved conversation and continue working on the same question.

Unread chats and mute-status overview

Arega can show your available conversations, unread counts and notification mute status.

Find the relevant guide

Help can include the relevant manual page and action steps so you can continue independently.

Understand the assistant’s capabilities and limits

Ask what Arega can help with and which actions require your confirmation or a responsible staff member’s decision.

Availability depends on the user’s role, enabled services and compatible equipment.