See active and newly available services separately
Distinguish active services from offers you can still request to join.
Service subscriptions and one-off orders
Core maintenance, subscriptions and one-off orders in one place.
01
Explore available services
Residents can view active services separately from those available to request, with prices, descriptions and conditions. They can request activation or cancellation, track the request and withdraw it while it is pending.
Review prices, descriptions and conditions
Before choosing, review what the service includes, its price and its activation conditions.
Request a subscription or cancellation
Submit an activation or cancellation request through the app for the responsible team to review.
Track or withdraw a pending request
Check whether a request is still under review and cancel it while it remains pending if needed.
02
One-off service orders
For an available one-off service, residents choose the quantity and see the price before submitting an order. The responsible person approves it, its progress is retained in the history and the charge enters the appropriate records.
Order a selected service
Select an available service needed on a one-off basis and submit the order.
See the quantity and order price
Review the quantity and price while preparing the order so the cost is clear in advance.
Approval by a responsible person
The responsible person reviews the order so its fulfillment follows the agreed process.
Order status and history
Track the current status in the order list and revisit previous orders later.
Include the amount in the relevant account
The order amount appears in the appropriate records so the service charge is included in the financial view.
03
Services that fit your building
Managers can configure maintenance, security, parking, waste collection and other building services using suitable charging rules. A service can be mandatory or optional, with charges based on people, area, time, visits or consumption.
Maintenance, security, parking and waste collection
List the building’s actual services with distinct names and terms so residents can understand the offer.
Charge per person, day, hour, trip or unit
Choose a suitable charging basis per person, period, visit or ordered unit.
Charge by weight, volume, area or consumption
For measured services, select the relevant unit so charges follow the quantity used.
Distinguish required and optional services
State whether the service is part of the building’s mandatory provision or chosen by the resident.
Assign a service to several apartments together
Assign the same service to selected properties together instead of repeating the action for every unit.
Waste collection by recorded weight or fixed fee
Choose a supported waste-collection template using a fixed fee, kilograms or tonnes to suit the service terms.
Work by the hour, fuel by the litre
Use available templates to record work hours or fuel litres and calculate charges at the applicable unit price.
04
From a service request to a decision
Requests to start or stop a service have a visible workflow. Residents see pending requests while staff can decide and explain the outcome.
A separate pending-request list
Distinguish active services from requests to start or stop them that still await approval.
Rejection reasons and decision notices
Receive the service decision and any rejection reason to understand the next step.
Request again after rejection
The earlier rejection remains in history, and you can submit a new request when circumstances change.
Required and optional services
Optional services can be stopped through the defined request process; required services are not disabled solely by a resident’s choice.
05
Subscription price and period
Service accounting distinguishes one-off orders from monthly subscriptions. Quantity, cancellation and price changes take their effective timing into account.
Price retained at order time
For one-off orders, retain the price and quantity at request time separately from later price changes.
Record service quantities
Record the assigned service quantity so billing corresponds to the amount ordered.
Account for changes during the month
Supported adjustments for quantity changes or cancellation account for the relevant days and historical price.
A new price for the next month
A new monthly service price applies from the next month while preserving past periods’ prices.
Assign or stop a service in bulk
An authorised manager can handle service assignments for selected properties or residents together.
Availability depends on the user’s role, enabled services and compatible equipment.
AI CITY TECHNOLOGIES
Request a demo ↗