Create organisations and buildings
Platform operators can create organization and building records to begin onboarding.
Organization, accounting and device operations
For the platform operator: oversight of organisations, accounting and equipment.
01
Launch new organisations
Platform operators register organizations and buildings, assign managers and enable the required services. They also process website inquiries, check launch readiness and manage the building information shown publicly.
Assign managers and available services
Assign building managers and select the services intended for that building.
Check readiness for onboarding
Check the required onboarding steps before launch to identify incomplete work.
Handle website enquiries
Review website inquiries from interested organizations and continue follow-up in the management workspace.
Manage published buildings and coverage
Manage which buildings and details appear in the public map or directory.
02
The platform’s own accounting
Platform operators have a workspace for their own income, expenses, invoices and tax records. They can review and reverse accounting entries where needed, close periods and obtain general-ledger and balance-sheet reports.
Invoices, income and expenses
Maintain the operator’s own invoices, income and expenses in its designated accounting records.
Tax and VAT accounting
Record tax and VAT information through the relevant accounting process for later reporting.
General ledger and trial-balance reports
Obtain general-ledger and balance-sheet reports to review the operator’s accounts.
Review and reverse accounting entries
Use the review and reversal process for an incorrect entry while retaining its financial trail.
Close accounting periods
Close a reviewed accounting period to preserve completed entries within a controlled period.
Pre-close checks
Identify incomplete reconciliations and other outstanding issues before closing a platform accounting period.
Reconcile subledgers with the general ledger
Compare source accounting records with the general ledger to identify discrepancies.
VAT detail and export
The platform accountant can review VAT summaries and details and export them as CSV, Excel or PDF.
Organisation subscription accounting
Manage the organisation’s platform billing plan and its payment and adjustment records.
03
Oversee building equipment
Technical teams can view connected equipment across buildings and identify unavailable or faulty devices. Diagnostic results, alerts and update or recovery progress help organize the necessary maintenance work.
An overview of equipment across connected buildings
Review devices across buildings together to understand the overall equipment status.
Alerts for unavailable devices and faults
Use unavailable-device and fault alerts to prioritize technical work.
Technical diagnostic results
Use available diagnostic results to understand a device problem and choose an appropriate recovery step.
Track device updates and recovery
Follow the status and outcome of a device update or recovery operation.
Work items for the technical team
Add an identified device issue to the technical team’s work and follow its progress.
04
Understand how the platform is used
Operator analytics shows usage by building and period. It helps identify where additional onboarding or guidance may be needed.
Activated accounts and app-usage indicators
Compare accounts that have signed in with available recent-activity indicators to assess onboarding progress.
Phone-key adoption overview
Distinguish aggregate counts for residents with a prepared phone key and those with recorded use.
Compare payment methods
Review completed payments by method, count and amount.
Property-marketplace engagement
Review aggregate listing views, started property conversations and listing activity.
05
From detecting an issue to service work
The platform’s technical team monitors connected devices and services. Alerts, staff work and update progress remain visible in the operations view.
Service and queue health
Review core services, communication and pending jobs to identify issues needing attention.
Preview device updates
Review the target group before updating supported devices, then track progress and use the supported rollback process when needed.
App-version overview
Review Android and iOS version adoption and preview the impact of a minimum-version requirement.
A maintenance notice
Manage the platform notice shown to users during planned maintenance.
Route support feedback to the right queue
Platform staff can review a resident’s report and, when appropriate, convert it into the relevant building-request workflow.
Availability depends on the user’s role, enabled services and compatible equipment.
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