AI CITY TECHNOLOGIES

Debt collection and legal case management

From a reminder to a repayment plan or legal case, keep the next step visible.

An overview of outstanding debt

Review debt by property, payer and unpaid month, alongside payment and delay history. This helps identify cases needing attention and track whether balances are being reduced or continue to grow.

Debt by apartment, payer and unpaid month

Find a property’s or payer’s debt and see which months remain unpaid.

Review overdue periods and payment behaviour

Review payment and delay history to organize work on a debt with better context.

Identify cases needing attention

Identify cases needing further work in the debt list so the team can focus its attention.

Track debt changes and collection progress

Follow changes in the outstanding balance and incoming payments to assess collection progress.

A collection work queue

Assign an owner to each collection case, record the outcome of calls or conversations and set a date for the next action. The team can see previous agreements and current work, allowing the next person to continue from the latest step.

Assign a responsible person and next action

Assign a case owner and specify the next action so responsibility remains clear.

Keep calls, notes and agreements together

Record discussion outcomes and agreements after each contact so the next staff member has the history.

Set follow-up or snooze dates

Set a date to revisit the case or resume work so a deferred matter is not forgotten.

See team activity and outcomes

Review team actions and case progress to understand workload distribution and results.

A work diary

Review completed contacts and upcoming actions in time order to plan the working day.

Staff activity and outcome measures

The responsible manager can review team activity alongside collection outcomes.

A printable account statement

Obtain a print-friendly account statement for a selected resident or property to support case review.

Repayment plans

Record an agreed repayment plan with its payment stages and due dates. Track which stages have been completed or missed and how actual payments compare with the agreement.

Record repayment agreements

Keep the agreed repayment plan in the case as a shared basis for follow-up work.

Track instalment dates and progress

See the due date and completion status of each planned payment to follow the schedule.

See overdue instalments

Identify overdue, incomplete stages to organize the next follow-up with the resident.

Review the plan alongside the resident’s payments

Compare the agreement with actual payments to see which portion has already been settled.

Know which debt cases need attention first

Look beyond the debt amount to payment behaviour and the length of the delay. Use this picture to prioritise work in context.

Risk groups and scores

Calculated criteria distinguish regular payers, cases needing attention and persistent payment problems.

Reasons behind a score

See how delays, responses to reminders or a broken repayment arrangement relate to a case’s assessment.

Preview a group action

Review the residents affected before sending reminders or taking another permitted group action.

Refer a case to the lawyer

Refer a case needing legal work to the relevant queue with its earlier contacts and agreements preserved.

Availability depends on the user’s role, enabled services and compatible equipment.